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“Great hotel/resort and excellent customer service”

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PortAventura Hotel PortAventura
Ranked #25 of 94 Hotels in Salou
Pontypool, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great hotel/resort and excellent customer service”
Reviewed 10 May 2012

We had previously stayed at the El Paso Hotel, part of the same resort, but decided to stay at this one due to the proximity to Portaventura Park. Fantastic location, rooms were large, very clean with satellite TV (only BBC channels in English). There is free wi-fi in every room, the gym is well equipt with a fanstastic, jacuzzi, sauna and steam room just outside. The food was of a good quality, not loads of variety but we used our dine around benefit 5 nights out of 7 and had fantastic meals at the Port Regatta restaurant. We did have some noise issues in our room and were moved immediately to a much larger and luch quieter room, with the help of the bell boy (the best service in a hotel i have ever had in dealing with a complaint). Tarragonna is about 15mins away by taxi if you get fed up of the resort, the parc central shopping center is well worth a visit, as is the archaeology museum, amphitheatre, circus and pretori. Guest services are an excellent facility, they can help with anything including arranging tours, taxis etc. All round an excellent holiday, but just be prepared that no matter what time you arrive your room will not be ready until 3pm. We knew this and enjoyed our day at the park until it was ready as long as you are prepared in terms of clothing etc you should be fine. There are changing and shower facilities available in the gym.

Room Tip: Top level rooms have lovely sloping ceilings and a lot more height.
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  • Stayed May 2012, travelled with family
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Helpful?
6 Thank sarah e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Hitchin, United Kingdom
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 May 2012

I have recently returned from a week at Hotel Portaventura. Overall is was pretty good, it is excellent access to the park.

I was a little disappointed the water park wasn't open as told this opens in May, however it was 27th May that is actually opens. The hotel's pools were also freezing that no one could really get in them.

The food - Breakfast was a buffet style and everything you could think off and by far the best meal. Then the evening was a buffet which again had a good choice but was cold!! You could swap your evening buffet meal for one of the other restaurants which we did and they were both nice meals. I think it works out that you get 21 euro's per adult and 10.50 euro's for a child and then you pay the remainder of the bill.
However one of the restaurants that you could swap was not open yet, which was again disappointing!!
You get given time slots for your breakfast which can be quite restrictive as you are on holiday and don't always know what time you are going to get up!! However with a small child this didn't really prove to cause us to many problems.

The 'american' style food wasn't good in the park, so i would therefore stick to the Spanish food as that was very good!!

The hotel itself wasn't particular helpful, they are all Spanish speaking which was ok for us as my husband is half spanish but for others it would prove to be difficult to communicate. We arrived at 10.30 am with my 2 year old daughter and was unable to check in until 3.00 which was not particulary great.
The day we checked out - we had to at 7.00am due to flights and there was nothing open to get a even a coffee....... so we had to wait until about 9am until we had checked in to get a drink and something to eat. However we saw other travellers had a packed breakfast from their hotel but our's refused this!!!!

The rooms were quite spacious, and kept clean. We had 2 double beds however later found out we could of had a camp style bed for our daughter which would have been better, rather than 2 beds pushed together!!

There is a cash point on site which is useful and you can hire towels for 15 euros which is a refundable deposit and you can trade the towels in daily for fresh ones.
There is a gym, sauna etc, which looked nice and a spa. I did have a massage which was ok, nothing special!!

Salou is worth a visit it is about 15 minute walk and i would recommend going into Salou for any supermarket bits (you do have a fridge in your room) as it is quite cheap and there are many supermarkets to chose from.
The beach is ok, sunbed hire is 4 euro's all day and there are a few nice restaurants to chose from.

Bike hire - this was about 18 euros for 2 bikes and a baby seat for 2 hours.
Car Hire - worked out about £46 for 24 hours and there are about 3 in a row to chose from so get prices from all of them as they tend to do it cheaper than the next!!

Room Tip: All the rooms are the same apart from the Woody rooms which i was unable to upgrade too!!!
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  • Stayed May 2012, travelled with family
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Helpful?
1 Thank nugenthorne_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenrothes, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 May 2012

Cannot say I was overly impressed with Hotel Portaventura but was greart for the themepark. Dining is a cattle market and poor quality, much prefered eating in the park or in Salou its self. Plenty to do around the hotel for the family.

  • Stayed September 2011, travelled with family
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Helpful?
2 Thank Giuliana42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2012

This is over priced and I would not rate it as a 4 star hotel, and in the off peak season there is nowhere else to go you have to get taxi everywhere, was disappointed at the man agent at the lack of comeback on my 3 page letter to the hotel, never came back to me on this,

Room Tip: ...check the room and the balcony when you check in see is there nests out side.
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  • Stayed April 2012, travelled with family
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Helpful?
1 Thank Irishman635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birsbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2012

Hotel PortAventura, the buffet is small, other previous years have more and better food. Caro has no quality / price.

  • Stayed April 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Matthe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 April 2012

This hotel is right beside the park entrance so is very handy for a break from the park especially on busy days. The food in the buffet restaurant if you stay half or full board is very samey after a few days but good quality and lots to eat particularly if you have fussy kids. It is worth getting express pass tickets for some of the rides in the park as hotel guests get a good discount on express tickets and during medium or high season the queues for the rides can be painful.

Room Tip: The rooms can be quite a distance from reception so it is worthwhile figuring out the shortest route...
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  • Stayed April 2012, travelled with family
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Helpful?
4 Thank gan_zDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spalding, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 March 2012

has been updated since we stayed but a great family hotel with youngsters or teens was very relaxing and very near to the park and water park
i recommend the park at night if you go august as very warm in the day you are allowed in before genral public a bit like alton towers with a bit of euro disney but in the sun we will prob go back
a short flight from the uk if you have young children
also you can eat in the park with a voucher from the hotel what your meal would cost you i advice booking in advance as they do get very busy

Room Tip: make sure you get a family room and pool view is very good we was near the park entrance and after 1...
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  • Stayed August 2011, travelled with family
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Helpful?
3 Thank bracken55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PortAventura Hotel PortAventura

Property: PortAventura Hotel PortAventura
Address: Avenida Alcalde Pere Molas, s/n | PortAventura Resort, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Salou
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PortAventura Hotel PortAventura 4*
Number of rooms: 500
Official Description (provided by the hotel):
Just an hour from Barcelona, with direct access to the "Mediterranea" area of PortAventura Park, this Mediterranean-style hotel is a replica of a quaint fishing village, with splendid sweeping gardens and magnificent lake. De-stress after a hectic day at PortAventura Park and forget everything in this charming hamlet, very close to the sea, with its little villas surrounded by exuberant plant-life and two fantastic outdoor swimming pools. At Hotel PortAventura you will find all the necessary ingredients for a few days of relaxation, peace and, at the same time, escape and fun. Free Wi-Fi is available throughout the hotel and there is a wide range of typical authentic Mediterranean cuisine. In this hotel you feel the vitality, quality of life and healthy customs for which the towns of the Mediterranean are so famous. An authentic Costa Dorada villa where you are able to keep in shape at the gym, use the saunas, steam baths and jacuzzi and enjoy a pleasurable massage, your biggest allies after an intrepid day out at PortAventura Park. Access to PortAventura Park is unlimited and admission is included in the price of your stay. In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more   less 
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Also Known As:
Portaventura Hotel Salou
Port Aventura Salou
Port Aventura Hotel
Hotel Portaventura
Aventura Hotel Port
Hotel Port Aventura Salou
PortAventura Hotel PortAventura Salou, Costa Dorada

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