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“overall a great experience”

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PortAventura Hotel PortAventura
Ranked #25 of 94 Hotels in Salou
London, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“overall a great experience”
Reviewed 11 December 2013

we stayed here as my sister and kids came here last night and wanted to go back so we went all together for our summer holidays. the hotel is great and has a really nice vibe about it; it is colourful and has a really med feel to it. the rooms are a great size and i was pleasantly suprised with the size of bathroom.

reception were a delight and the rest of hotel great! swimming pool very overcrowded but it was august! would go again but maybe in spetember

  • Stayed August 2013, travelled with family
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Helpful?
2 Thank Shelley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Midlands
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 8 December 2013

We visited in October, where for the last 2 years have been to Disneyland Paris and fancied a change so thought we would try this.

It's hard not to compare the two, but if you like this type of holiday, I think it is natural to compare on some levels.

Pros:

Clean and tidy hotel and grounds
Food was nice throughout (we stayed full board)
The overall package was competitive with park tickets included
Characters were around every day ... Couldn't miss them
Not too busy (unlike Disneyland Paris)
Easy access to the park
Not expensive considering it was a theme park
Mid week the staff on the rides / rides carriages reduced, which pushed the queue times right up (guessing to retain the footfall in the park longer)
Shows in the park were amazing ... Really good quality ... Bubblebou and rock symphany excellent
Weather fantastic
Toilets clean (not like Disneyland Paris)


Cons:

Staff are without doubt not friendly! Expect to be treated as if you are imposing on their time;
When we went there were no English maps for the park ... She did offer us Catalan though (?!)
Bites throughout the night ... I counted 25 bites on my legs
The queuing system (for anything) is biased towards the locals
In the park the restaurants throughout the week, were completely reduced (to one type of food too)
The attitude of staff within the park - very similar to those in the hotel ... Very poor!
Very inconsistent with the measuring of children ... Allowing on rides one minute (measured) and not an hour later ... We ended up buying ride photos as proof that our boy had been on before!

There is a tourist tax that has to be paid upon arrival ... Which is new ... And something we were not made aware of ... It is 6euro for every guest over 16! It goes towards to upkeep of the attractions and area ... However, outside of the park, the town was filthy and in our opinion run down!

It was full scale Halloween when we went ... And as a guide I would say, it is meant for adults ... Quite scary for the younger ones, whereas Disneyland Paris makes it enjoyable for all.

Overall it was ok, helps if you speak fluent Spanish.

Probably will go again, but not for a good few years!

  • Stayed October 2013, travelled with family
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Helpful?
4 Thank Breezy101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_PortAventura, PortAventura at PortAventura Hotel PortAventura, responded to this review, 17 January 2014
We truly regret that your experience in one of our hotels wasn’t fully pleasant. Maps in different languages (English is of course included) are daily distributed both in the park and the hotels. We also regret that our customer service didn’t meet your expectations as is one of our main priorities. We take your comment in consideration in order to improve our job and be able to offer you a more satisfying service next time.

Best regards,
PortAventura.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 November 2013

We have stayed in the PortAventura hotel twice as an adult couple and in the Hotel ElPaso with a child as well. PortAventura hotel is better suited to adults in our opinion whereas the El Paso, an all inclusive hotel is better equipped for youngsters. Either way, the theme park is a delight and the town of Salou, 15mins walk away is also great fun.

Room Tip: Ask for a park view unless you hate the sight of passing roller-coasters!
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  • Stayed September 2013, travelled with family
    • Value
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Helpful?
2 Thank grahamkendalluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taghazout, Morocco
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 November 2013

We were there for the IGTM, the hotel has a great location, in the midle of Pin trees with a beautiful golf close by. We didn't have much time to enjoy the area but the hotel services were great. There is also few hotel in the same complex of portaventura, Golf river seemed to be also a very good hotel in within the complex

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank YounesARABAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mataro
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 November 2013

We have just got back from a weekend away with our young daughter. We had stayed at the Hotel Caribe before, so knew how things work in a theme park hotel. This hotel is perfect for this time of year when the weather is colder and you don't need to go outside to get to your room. We stayed in Can Garbi, which is the wing to the left of the reception and had a lovely view of the pool. It was about 5 minutes walk to the room and not the easiest to find the first time, I would suggest they have more signs to the lifts.

The room was spacious and clean and the bathroom was very large. The soap dispensers was the same idea as in the Hotel caribe, and although it's not very 4 star it is more environmentally friendly.

People should realize that stars are given on facilities all round and not on bathroom freebies!

The dinner and breakfast buffets were good, not perfect, but then again, it's not a-la carte. The desserts have to get a particular mention as they were superb.

The mini disco and entertainment for kids was lovely, our child enjoyed it very much.

The check-in was as usual in these hotels, with a long queue, although there were 7/8 receptionists and the queues went relatively fast, we waited for about half an hour.

An added bonus was that our rooms were ready to move into straight away, I'm assuming that this is because of the time of year.

I have to mention that the staff were marvelous and very helpful, there were plenty of waiters in the restaurant and everyone was great with the kids.

I like how the hotel has a little 'village square' with cafes and shops, the lady in the shop in the evening was very nice.

The gardens were nice although it was raining a lot and we couldn't fully explore the hotel.

We would return.

Room Tip: Can Garbi is ideal for families as it is quieter but not too far away.
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  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank maxserg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 November 2013 via mobile

Poor room cleaning, poor service, bad brewed coffee.... THE BEST is FRUIT at breakfast. Just only one tipes of cheese and boiled eggs was not good. Danone yoghurt aparat is not working.... TV channels was poorly, no any tv list!!! Personnel speak just Spanish at restaurants.

Stayed November 2013, travelled on business
Helpful?
2 Thank Yüksel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 November 2013

The Hotel is mainly for families with small children who want to visit Portaventura Park. It was good, we had free admission to the park but on every attraction you have to wait approximately one hour, so it is horrible to stay in line almost all day to try something... The Hotel is not 4 stars but 3 stars with cold swimming pool and cold jacuzzi. The sea is long distance so only think you can do there is visit Park Portaventura. The hotel is factory for tourists. Very big and not so much friendly. The room is little bit old and dark. But if you do not wait some luxury, you will be satisfied. It is typical product of mass amusement but quite ok. The main bonus is very friendly staff who are cooperaive if you need somehing. And problem is that wifi does not work at the evening.

Room Tip: Ask the receptionist that you want to be near the reception becouse the hotel is so big that is like...
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  • Stayed November 2013, travelled on business
    • Value
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Helpful?
1 Thank Dana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PortAventura Hotel PortAventura

Property: PortAventura Hotel PortAventura
Address: Avenida Alcalde Pere Molas, s/n | PortAventura Resort, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Salou
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PortAventura Hotel PortAventura 4*
Number of rooms: 500
Official Description (provided by the hotel):
Just an hour from Barcelona, with direct access to the "Mediterranea" area of PortAventura Park, this Mediterranean-style hotel is a replica of a quaint fishing village, with splendid sweeping gardens and magnificent lake. De-stress after a hectic day at PortAventura Park and forget everything in this charming hamlet, very close to the sea, with its little villas surrounded by exuberant plant-life and two fantastic outdoor swimming pools. At Hotel PortAventura you will find all the necessary ingredients for a few days of relaxation, peace and, at the same time, escape and fun. Free Wi-Fi is available throughout the hotel and there is a wide range of typical authentic Mediterranean cuisine. In this hotel you feel the vitality, quality of life and healthy customs for which the towns of the Mediterranean are so famous. An authentic Costa Dorada villa where you are able to keep in shape at the gym, use the saunas, steam baths and jacuzzi and enjoy a pleasurable massage, your biggest allies after an intrepid day out at PortAventura Park. Access to PortAventura Park is unlimited and admission is included in the price of your stay. In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more   less 
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Also Known As:
Portaventura Hotel Salou
Port Aventura Salou
Port Aventura Hotel
Hotel Portaventura
Aventura Hotel Port
Hotel Port Aventura Salou
PortAventura Hotel PortAventura Salou, Costa Dorada

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