Stayed here from 29th September to 7th October 13. Had been in contact for 3 months before the holiday to make sure the room had the facilities my Mum needed for our stay, their website says they have disabled room, they advertise as disabled friendly they most definately misadvertise. They have high sided baths with showers, the shower makes the tiled floor wet and dangerous, the toilets and bidet are too low. We asked for 2 rooms next to each other on the ground floor, we got neither. The Reception staff were unhelpful and brusque. The information book in the room needs updating, it didnt include the fact that the keycard can be wiped by mobile phones (which happened to us), it said The Pub and other amenities would be open and they werent, and it didnt say, and neither did the Reception staff, that the 15 euro charge for an evening meal included breakfast as well. There were steep slopes throughout the hotel and the hotel was in a very hilly location. All in all i would not recommend any disabled people to book here, and we wont be booking a H10 again as they lie in their advertising, unless you want to feel trapped. It is a Spainish Butlins! The food is good, the pool area lovely, Daisy and the Animation team are brilliant, as is Sebastian in the bar. As to the rest absolute rubbish! NEVER AGAIN! They need to realise that when they say they are family friendly well families include disabled people not just children!
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- Also Known As:
- Mediterranean Village Salou
- h10 Mediterranean Village Hotel Salou
- H10 Mediterranean Village Salou, Costa Dorada