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“FamilyHols2014”

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Hotel-Aparthotel Dorada Palace
Ranked #8 of 94 Hotels in Salou
Certificate of Excellence
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“FamilyHols2014”
4 of 5 bubbles Reviewed 20 July 2014

We travelled in a large family group staying at the Dorada Palace for 11 nights. Half stayed in the Aparthotel and we, as two groups, stayed in the Hotel. The hotel accommodation was excellent. Large rooms, plenty cupboard and drawer space for clothes, balcony was good size with table, chairs and large dryer for clothes. Cleaning staff came in every day and changed towels, made up beds and swept floor surfaces. They work all day and kept the Hotel spotless.

I had only 2 main criticisms of the hotel - firstly food. We went half board. While we had no complaints on the breakfast choice (freshly made omelettes are great) we had more than a few nights at Supper trying to "put together" a meal ! The Salad selection was okay but when
it came to the hot food platters we felt there could have been more choice on offer. Most people raided the kiddies section for the chips on offer every night !

Entertainment - where do I begin ! I understand we were in Spain but to have the entertainment in Spanish every night with a sentence now and again thrown in English left us all wondering what was going on. We did enjoy the Animation Teams "Grease Night" when the main tape playing was in English then their talking parts were in Spanish. Made for a very amusing show !! (On the + side the animations team have a few good singing voices in their Team). Pre entertainment 9pm to 10 pm is given over to the Kids Entertainment (mainly the awards ceremony for the day then Disco). There was no entertainment for teenagers and what was on offer the rest of our stay (apart from the Balancing Act and a Singing Duo) was dire to say the least.

The Hotel accommodation and grounds including the three fantastic pools and kiddie pool, staff
friendliness and location all get a 10/10 but I would hope if I returned would find an a massive improvement in the entertainment and food choice.

Room Tip: We were in Room 144 which looked out onto to pool at the side of the hotel. A little windy in the...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Desi59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 21 July 2014
Dear customer,

Thank you for your review on TripAdvisor. It's nice to know that you and your family had a nice stay with us and that all you will return again to Hotel-Aparthotel Dorada Palace.

We would like to thank you for your improvement suggestions, hotel management read all the reviews and are working in all of them.

We are looking forward to welcome you again in near future.
Our best regards,
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1,736 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

We arrived home yesterday after an eleven night stay at the Dorada Palace Hotel. We had travelled in a large group of ten of all ages. I stayed in an apartment on the second floor which I have to say is the best accommodation we have had to date on our travels abroad. It was spacious enough for my husband, 2 teenage daughters and myself, with good amount of storage space for clothes. The balcony was a good size and we enjoyed good sunshine in the afternoon until early evening. It was well equipped and as we were half board we were able to buy groceries from the nearby supermarket and make a snack at lunchtime. It was kept very clean and the cleaners do a great job every day. The hotel itself is very clean and the pool area is great. Our 2 year old grandson had a great time in the small pool and loved the play area. Breakfast was good, with a wide choice and I have to say that the freshly cooked omelettes went down a treat.. I didn't think the evening meal choice was very good, with most nights struggling to find something I fancied. We've stayed in 3 star hotels with a better choice of food. But for me the HUGE let down for this otherwise good hotel is the shocking entertainment. The only decent nights entertainment in eleven night was a balancing act which were quite good. Other than that it was pretty non existent. Having to sit through what was on offer every other night put a bit of a dampener on the enjoyable days we had. I didn't feel there was anything geared towards teenagers at all. Anyone with kids under 5 or 6 would love it (as long as they can speak Spanish !) . All in all we had a good holiday and would recommend Aquapolis, and the beach is good. Lunatic is a great beachfront cafe with good food and reasonable prices and is worth a visit. I would like to return to Salou, as it has a lot to offer, but sadly would not return to this hotel unless the entertainment side improved dramatically.

Stayed July 2014, travelled with family
Helpful?
4 Thank angela472014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 19 July 2014
Dear customer,


Thank you for your review on TripAdvisor. We sincerely regret that you have decided not come back to our establishment. As we said in previous review, we have read several comments about night entertainment, and hotel manager & entertainment manager are working now on improving this hotel service.

We would like to remark that we thank you your constructive review about all hotel services and your experience with us.
We write down all your comments bad and good ones, and we will work on them from now.
We hope that you will change your mind in a near future., and you will give us a new chance.

We look forward to welcome you again at Hotel-Aparthotel Dorada Palace.
Our best regards,
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Western Ireland, Ireland
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

My family are currently staying at this hotel, and unfortunately the hotel seems to be full of Spanish so there is no English entertainment communication for the few English speaking guests. They are definitely feeling very much left out!
A few reviews have shown this also, perhaps if the manager has a look at this review, an effort may be made to include the English speaking guests??
That would be great, and help towards them enjoying their last week?

Room Tip: Definitely have a look for the pool rooms, initially they were given a room looking over a bus park...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Doodlebug_604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 19 July 2014
Dear customer,

First of all, we would like to thank you to sharing your review on TripAdvisor. Hotel manager has spoken directly with entertainment manager this morning about this very important issue for us, and we hope that these last week you can enjoy more your nights at Dorada Palace. We sincerely regret the inconveniences.

All our customers comments help us to improve and all are important for us.
We hope you will give us a new feed back at the end of your stay. Also you can ask at night for the entertainment manger to speak with him directly and explain him what you expect to. The direct customer relations are very important for hotel management.

We hope you a nice last week of stay, and we hope that, at the end of it, you will wish to come back next year again.

Our best regards,
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Northern Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

We checked in to the Dorada Palace for an 11 night stay with our 2 children, ages 9 and 4. The staff are efficient and friendly the food was plentiful and always something for everyone, the room was large and cleaned daily and our kids loved the pools. Our room was on the ground floor near the children's pool (we requested a pool view so we were pleased about this) however, first morning we were wakened before 8am by the maintenance team cutting grass and striming, at night time after the show and the music finished at 12 we were then subjected to the noise of the maintenance team stacking up the chairs and tables and dragging them across the paving to put away, this also meant that every morning from 7am were wakened by the team then putting the sun loungers out, these were stacked away every night, so if you are a light sleeper then this is not the place for you! Its disappointing really because the staff are clearly working very hard to please the guests but the daily slog of stacking and racking sun loungers and chairs is quite disruptive!!

Room Tip: Top floor but then you have the people in the room beside you, the walls seem to be paper thin!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Big_Als_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 18 July 2014
Dear customer,

As a family hotel we would like to thank you for your review at TripAdvisor, but we sincerely regret that you can't rest well during your holidays in our establishment.

We hope that you decided to come back soon in a near future.
We will be happy to welcome you again.


Our best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballymoney, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 July 2014

Stayed here for 11 nights half board just home yesterday.

Good points

Hotel very clean
All staff I encountered were very polite and great with my two young kids
Location is great only 10 mins walk to beach and theme park is very close by
Plenty off outdoor space in and around the various pools

Bad points

In all my years going abroad the hotel entertainment was totally dire, the worst I have seen in all my travels. They played the same music CD all day long and the shows in the evening were shocking. Whoever has the responsibility of employing these entertainers on behalf of the hotel needs to take a good look at their role, and are they suited to it.

In all not a bad holiday but had to leave the hotel each night to find alternative entertainment.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fergie782014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 18 July 2014
Dear customer,

Thank you for your constructive review on TripAdvisor. We regret that our entertainment didn't reach your expectations. Thank you for your suggestions for improve the night entertainment. We will send your comments to hotel management and entertainment team manager.

We look forward to welcome you again at Dorada Palace.
Our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 16 July 2014

We spent one week there. Hotel itself very clean. Fresh towels each day. We took full board and we were happy about it. Maybe breakfast I bit boring but lunch/supper lots of food variety. Night entertaintments were not very good. Mini disco for kids too short. 2h mini club for kids run almost everyday give parent a bit of rest. Swimming pools clean. Reception helpfull. About 10mins walk to the beach. Good location. Free wifi in reception area.
Overall pleased.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 17 July 2014
Dear Magda K,

Thank you for your review on TripAdvisor.
We are happy to know that you had a nice time with us along your holidays.
Thank you for your suggestions for improvements, because all our customers comments help us to do our best and improve year by year.


We look forward to welcome you again soon.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

Stayed at the Dorada Palace last week for a week, have stayed before but was 7 years ago & the place has not changed. Staff good & rooms immaculate, cleaners all very pleasant when you passed them on the corridor (floor 3) Stayed in rm 352 & was very comfortable.
Stayed half board & have to say breakfast was good but after a few days dinner was just very much the same so ate out last few nights.
Entertainment was ok, hotel team put on a fab Grease tribute one of the nights (our last one!!)
Lots of British & Irish people in hotel & entertainment seemed aimed mostly at the Spanish which was not the greatest, however we made the most of it & thoroughly enjoyed our stay.
Not far from the centre of Salou, nice pleasant walk to all areas. Handy for the park & we went a trip to Barcelona with Plana buses which was great value & would highly recommend.
Will definitely return.

Room Tip: Stayed in Room 352 nice room with a pool view
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank DippyDGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoradaPalaceHotel, Director de Relaciones con Clientes at Hotel-Aparthotel Dorada Palace, responded to this review, 17 July 2014
Dear customer,

We really thank you to you for choosing us again as your hotel in Salou. We are happy to know that you and all your family will return back with us again!!!

Thank you for sharing your experience at Dorada Palace with TripAdvisor community.


We look forward to welcome you back soon.
Our Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel-Aparthotel Dorada Palace

Property: Hotel-Aparthotel Dorada Palace
Address: Carrer del Cami de les Pasquales 6, 43840 Salou, Spain
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Salou
#11 Family Hotel in Salou
#12 Romantic Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel-Aparthotel Dorada Palace 4*
Number of rooms: 360
Official Description (provided by the hotel):
Welcome to Dorada Palace, a 4-star complex built in 1999.The hotel-aparthotel offers standard, king zize and superior rooms, also it has apartments with kitchen. Breakfast is always included. The establishment is located in Salou, close to Llevant beach, the golf courses and theme park PortAventura. Is the ideal hotel for families and couples who want to enjoy the sun and beaches of the Mediterranean sea, and the wide variety of entertainment, relaxation and fun you will find in the Costa Dorada. Free wifi in all the hotel-aparthotel. ... more   less 
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Also Known As:
Hotel-Aparthotel Dorada Palace**** Hotel Salou
Dorada Palace Salou
Hotel Dorada Palace
Club Dorada Palace Hotel
Club Dorada Palace Salou
Hotel-Aparthotel Dorada Palace Salou, Costa Dorada

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