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“DISAPPOINTED”
Review of H10 Vintage Salou

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H10 Vintage Salou
Ranked #6 of 93 Hotels in Salou
Reviewed 27 May 2014

We chose the H10 Vintage Salou for a week's holiday from 16th May for various reasons; the Location, near the Town centre and Beach, the Price, late deal and from the many good "Tripadvisor" Reviews. However, first impressions tend to set personal expectations and unfortunately ours did not meet with approval. However, to the review and to set out some recommendations for improvement.

After an early morning flight from Glasgow, a very busy Arrivals at Reus and a fairly short bus trip to H10 Vintage in Salou, we were left to find our cases after a thoughtless driver had packed them in the wrong order of hotel stop, which almost led to the loss of a cabin bag. Not a good start.
Next on entering the Hotel, a queue had formed across most of the main public area. Only two staff were on duty to check in quite a number of guests, one being the Duty Manager, who should make up his mind whether he is doing "Check-In" or being a Manager answering Mobile phone and presumably resolving problems.
First recommendation; it is not too difficult to know when guests will arrive from the hotel guest list and to estimate at what time they will arrive as it is usually by bus about an hour after flight arrival. So, check flight times and have enough check-in staff on duty to handle the guest numbers. This led to the next not so good point. With an advertised check-in time of 14.00 Hrs, the "Manager" was at pains to ensure that nobody got their room before this. So another queue at 14.00 to register for room keys and various sundries like Safe Key and Pool Towels. Check-out time is certainly 12.00, but in most cases the people checking out have their bus back to airport arranged for around 08.00 to 08.45, surely some rooms could be readied and so avoid second queues.

And to the room. We were allocated a fifth floor room (540) at the side of the hotel, overlooking a play ground. Fairly small in area, with barely enough space to pass the bottom of the bed to reach the Balcony window. On checking the bed, which was not fully made up, there was dirty marks on the bed sheet along with other marks that looked like blood that hadn't washed out. Reported this to Reception not once, not twice but it took three times plus a report to Paul, Thomas Cook's Rep, and the threat to throw the sheet into the corridor, before it was replaced. The bed side light was not working and again despite reports to reception, it was still not repaired by the time we left. Just adequate space for hanging clothes, which unfortunately by the end of the week had a rather damp, musty smell. The beds were on the firm to hard side and dependent on one's requirements, did affect sleep quality. In the bathroom, the shower head looked like something from "Poundland" and needed replacing. The toiletries and bath/hand towels were, however, replaced daily and the room area was maintained and cleaned daily by the maid. Despite being advertised as having British TV Channels, the ONLY English language Channels were "News Channels" and though not the most important aspect of a holiday, it is nice to have something to watch whilst changing for the evening ! First impressions- not what was expected.

Next first impressions were of the Dining Room. The lay out of the tables was on two levels and on the better weather days and nights had some on an outside patio and around the Buffet serving area. There was also a separate cooking point for Eggs/ Pancakes at Breakfast and for Roasts at Dinner.
At the beginning of the week the Staff seemed to be few and had difficulty in maintaining available tables at busy times whilst the Maitre flapped about.
The choice of food was very limited and very repetitive and empty trays were slow to be replaced. Some of the trays were very warm whilst others, even straight from the kitchen, were tepid, to say the least. The Sweet/Dessert area was also very repetitive in choices of cake, ice cream or fruit and on two occasions a "Chocolate Fountain".
Recommendation for Dining is to mix the various menus to allow a choice of meats, fish or vegetarian; more staff to ensure quick turn round for incoming diners; Kitchen staff to be aware of trays needing replacing and not to be "surly" and "Tut" when asked for tray to be replaced.

The Bar, between the Dining Room and the main entertainment area, also served the Pool during the day and appeared to be the only area that was over staffed, even though it was never exceptionally busy. Waiting Staff toured the Pool during the day and took orders, which were delivered fairly quickly. Can't comment on the service after dinner as we knew of other places in town. Prices, though, were comparable with other hotels and bars and served adequate measures.

Outside, there are two pools. A small kids' pool, with water feature, and the main circular pool, that allowed some swimming but was mainly used for "cooling off" as facial expression on those using it confirmed. The sunbeds were placed around the pool and in a small plaza outside the bar door. There were tables and chairs also around this area. There was no British/German? syndrome of "reserving" sunbeds, though there were certain areas that got more sunshine than others and these were first to be taken by the "early" breakfasters ? There was also seating for watchful parents around the kids' pool, which in itself was next to the Kids' "Daisy Club" and from where the "Daisy"character appeared. The pool area, for us, was the best part of the hotel.
The day time entertainment was rather sporadic but was of the usual aspects of holiday hotels of darts, bowls, TT etc, whilst there was the "Kids' Club" hosted by "Daisy" (see photo).
Cannot comment on the evening shows as we were out, but from other guests, they seemed to be of a good standard, especially the "Lennon/McCartney" tribute act.

The Hotel was "Refurbished" during the winter and the public area certainly looked to have been updated and had comfortable seating and sofas, with a lot of artifacts placed around the room. From comment at start of review, when refurbishment was done, the surely the Reception Desk could have been extended to allow for more staff to use especially at busy times, i.e. check-in/out. The Bar area, also, looked to have been renewed and had an area of strange seats at high tables. The rooms don't appear to have been renewed as yet and for the one we had certain updates are required.
As a last comment, the long corridors from the two lifts to the rooms was the noisiest I have walked along, with even soft soled shoes "clattering" on the hard wood flooring, so what a noise from leather soled or high heel shoes.

Weather wise, we had a couple of overcast days, but mainly warm sunshine during the day but getting cooler at night.

As said, this review was based mainly on "first impressions" and may have caused a certain amount of bias, but taking everything into consideration, we enjoyed the day time round the pool in the sunshine and at night went out to our Quiz and Bingo pub at the Black Bull Pub.

Would we return; "Yes" to Salou but "No" to H10 Vintage.

Room Tip: Try to ask for pool view but unless upgrading probably will end up at side or back of hotel with lit...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IAIN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 30 May 2014

Dear Client,

It's very important for us to know the opinions of our customers so we thank you for sharing your experience with other travelers.

I've shared you comments with all the affected departments and i'm concerned that we did our best to resolve the complaints at that same moment.

I'm sorry that your stay with us has not been satisfactory and i hope it doesn't affect on a future relationship with H10 Hotels

Best regards from H10 Vintage Salou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 25 May 2014 via mobile

We stayed at this hotel mid May for a week. We paid approx £900 for half board for myself my husband and our toddler. We checked out the photos on line first which looked lovely. After a very long unnecessary transfer from airport to hotel, we had to wait some time for our room to be ready. The ground floor of the hotel was stunning and very trendy and unusual items and decor which personally I loved. Expecting the same high standard in the bedroom I was disappointed, the room was very old fashioned and a bit of a stale smell. The shower was also very dated. That aside the food was lovely and most staff helpful. The evening entertainment was different every night and we really
enjoyed each act.
We were disappointed that there wasn't much to do for a toddler but that may be our own fault of choice of hotel. The small pool that is located within the hotel grounds was ok but every day for the week was freezing cold and our 3 year old reluctantly came out of pool after some time with purple lips and like a block of ice. This was mentioned by several parents by the pool side with young children. I presume another visitor must have said something as the end of the week a lady was testing the water. Can't say it was ideal for young children/toddlers. Can't say id visit again but if it's a cheap holiday with basic things you need it's ok!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Miss B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 26 May 2014

Dear customer,

First of all, we appreciate that you have taken the time to post your comments about your experience staying at our hotel H10 Vintage Salou

We regret that your stay with us has not been fully satisfying in certain respects.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Myself and my husband stayed at the Vintage in May 2014. The hotel is top class, lovely staff, facilities and extremely clean. Yes the hotel rooms are on the small side but the big TV makes up for it, there is enough room to move about and the bathroom is big..who spends their holiday in their room?!? Apart from laying on the beck watching the TV, so no issues. The food is amazing, really good choice and again extremely clean. Thank you H10 we will be coming back :-)

Stayed: May 2014, travelled as a couple
2  Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 26 May 2014

Dear Guests,

We are very grateful to you for the trust you have placed in us, and thanks for that lovely review about us.

We will be delighted to receive you anew!

Best regards from H10 Vintage Salou

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Reviewed 21 May 2014 via mobile

My husband, my daughter and myself stayed at the h10 vintage salou in june 2013 and loved it.

My daughter was always kept busy with the kids club and the entertainers were great with the kids and adults too.

We stayed on a half board basis and the food was always good with a good choice to suit everyones needs.

The hotel was very clean and bright and all staff were very helpful.

Our room was at the back but we weren't disturbed by the bin collection early in.the morning as the balcony doors were pretty much sound proof and our room was cleaned daily.

We loved the hotel so much that as soon as we got back we booked up again and we will be arriving on the 13th of June 2014 (roughly in about 3 weeks) and we can't wait :-)

Stayed: May 2014, travelled with family
4  Thank Stacey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 24 May 2014

Dear Stacey

Thank you for your fantastic review ! We really like to know that our clients have enjoyed their stay with us as you describe.

We look forward to see you in June at H10 Vintage Salou

Best regards from Salou

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Reviewed 17 May 2014

Holel has had make over since our last visit, and the lounge and reception areas have certainly benefitted from this. The hotel is central and conveniently located for the beach and Port adventura.The rooms are basic but not what you call a British 4*.However they were clean and tidy and the beds were comfortable. You could hire additional items eg kettles and fridges, both in my opinion should be standard in a 4* Last night was spoilt with the drunk next door shouting and singing all night, but suppose that can happen anywhere.Staff were friendly, and the pool area very clean and tidy. Overall enjoyed my stay, would return

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 19 May 2014

Dear David J

Our best satisfaction is knowing that our guests have enjoyed their stay with us and that they want to visit us again.

We hope to see you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Excellent hotel very clean and food is brilliant , rooms at the backof the hotel can be quite noisy at night especially the bin men at 2am, great swimming pool and entertainment. Only let down was arriving at the hotel at 11am and not been able to check in until 2pm

Stayed: May 2014, travelled with friends
1  Thank kabdalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 16 May 2014

Dear Guest ,

Before i continue, thanks for your comments about H10 Vintage Salou.
We are very happy to know that your stay with us was pleasant.

The reason for the check –in being at 14.00 is because the check-out is at 12.00 midday.

Our cleaning department needs at least two hours to get the rooms appropriately cleaned for the next arrivals.

If the hotel has vacant rooms , reception can make the check-in before 14.00 but this is virtually impossible in the majority of occasions as our rooms are assigned well in advance depending on the requests of our customers.

We hope you understand our situation ,

Best regards ,

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Reviewed 13 May 2014

Stayed 5 nights, meeting up with family from wales.Hotel checked me in early (12 noon), when their policy says from 14.00hrs.Had a pool facing room.Room was v clean and facilities were also of a very good standard.Wifi strength in bedroom a bit variable.Kettles had to be hired- so bring your own.Food also of a very good standard-plenty of choice-hot and cold- and some cooked to order.Waiter/Waitress staff were very busy for most of meals.
All staff were friendly and helpful, and it catered for couples, families with children, singles, there was also a group of disabled adults- with their carers- so the building was accessible for those with mobility problems. Also the pool had a hoist for people with disabilities.
There was a childrens club, and a full entertainment /animation schedule.
Enjoyed myself and not affected by noise or other disruptions.Overall a very good experience.

Room Tip: Pool facing rooms appeared best, but they may attract a higher price.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank NorfolkDrummerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 14 May 2014

Dear customer

Thank you for your opinion in TripAdvisor, it’s nice to know you had a good stay in H10 Vintage Salou and also thank you for your kind comments regarding the staff.

Best regards from Salou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Vintage Salou

Address: C/ Birmingham 3, 43840 Salou, Spain (Formerly H10 Europa Park)
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Salou
#8 Family Hotel in Salou
#9 Romantic Hotel in Salou
Price Range: £44 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Vintage Salou 4*
Number of rooms: 323
Reservation Options:
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Also Known As:
h10 Europa Park Salou
h10 Europa Park Hotel Salou
Europa Park Salou
H10 Vintage Salou Costa Dorada

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