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“Pretty Good!!”
Review of H10 Vintage Salou

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H10 Vintage Salou
Ranked #6 of 93 Hotels in Salou
Reviewed 25 July 2014

We stayed here for a week on a last minute booking. We love H10 hotels as you always get a very good standard and you know what to expect. The staff were all fantastic very friendly and happy to help. The food was ok, quite basic and not a lot of choice compared to most H10's would have been nice to see more fresh fruit in the morning cut up and ready to eat. They need more show cooking e.g fresh omelettes in the morning, fresh fish cooked to your choice etc. it would have been nice to have a variety of fresh juices to choose from instead of from the machine which tasted bland. I never had a bad night with food and being pregnant I was somewhat restricted but there was always something to eat. On two occasions we ate lunch in the restaurant and went out at night which was good.
The pool area is fine. There are lots of sun beds and you can't reserve them which I love!! The life guard removes towels which is always fun to watch! The pool is quite small and can be packed at times with inflatables and ball games. Being pregnant I was quite nervous swimming in such a small pool with some many people but I tried to time it well. The animation team are fantastic during the day keeping everyone entertained with games. And Daisy kept coming out and walking round the pool which the kids loved!
The rooms are quite small and basic but fine. We stayed on the top floor at the back of the hotel and it was lovely and quiet, my husband and I slept really well all week. We didn't want to over look the pool as we knew it would be noisy at night with the entertainment.
The wifi in the hotel is fab. You could sit around the pool and the reception area happily on the internet which was very quick.
Overall a good holiday. Salou is a lovely beach resort for families and couples. There are lots of lovely bars and restaurants you just have to do your research. The beach is beautiful but very busy and the promenade is very pretty. We will be back but next time we will be a family instead of a couple!

Room Tip: Top floor on the back of the hotel not a pool view. We went to a fab tapas wine bar called Le Somme...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Jally78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima C, Gerente at H10 Vintage Salou, responded to this reviewResponded 12 August 2014

Dear Guest,
We appreciate the time you took to share your comment in TripAdvisor, it would be great to serve you again in H10 Vintage Salou.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 22 July 2014

This was our third visit to the H10 Vintage Salou and the best so far. There is nothing to complain about at this hotel and i find it staggering that anyone can complain about the food! I am a pescetarian and have never had any problems, there is always plenty of fish and meats to choose from, vegetables, salads, cheese and cold meats. There is a huge choice for breakfast too. I find it hard to understand how anyone can say there is not enough choice and in the past have read about how foreign guest are mainly catered for! That is because there are a lot of different nationalities staying at the hotel so if you want British food and nothing but British food then don't bother going to Salou full stop, go to Benidorm instead!!

The bar staff couldn't do enough for you and were always polite and friendly as were the staff on reception. The only issue we had was that on the second day our room wasn't cleaned so when i asked at reception i was told it would be sorted, no apology given and when we got back the room later that day the towels had just been thrown into the bidet which was a little unprofessional.

The rooms are comfortable with large beds. We were at the end of the corridor and it was extremely quiet, no noise heard from next door. The only issue, and this is a very minor issue, with the room was that it was a little dusty in the wardrobe door but this is more of an issue with the design of them as they must be very difficult to clean, but this should have been thought of. before installation. The space in between the bath and the sink was quite a tight squeeze, cannot remember it being that tight in the past so may well have been because we were at the end of the corridor.

To summarize, this is a fab hotel in a great location for the beach, beachfront bars and restaurants, and the food is great so don't be put off by some of the ridiculous reviews on here slating the lack of choice!!!!

We have already booked to return next year.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank 39Andrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima C, Gerente at H10 Vintage Salou, responded to this reviewResponded 24 July 2014

Dear Andrea,


Thank you for your fantastic review! We really like to know that our clients enjoyed their stay with us and especially in the buffet. We look forward to see you very soon in H10 Vintage Salou!!

Sincerely,

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Reviewed 22 July 2014

We are absolutely gutted about our stay at this hotel - it almost ruined our whole holiday.

First impressions of the hotel were positive; the lobby is very impressive and the sofas extremely comfortable! We knew about the check-in time of 2pm so that was fine. However, our room wasn't ready at 2 so we did have to wait longer - again we didn't mind this, although, straight away on walking into our room we knew it had been quickly rushed to finish cleaning it as the floor and all the mirrors were quite dirty. By this point, however, we were so tired from a early flight we didn't tell reception so we can't really complain much! Apart from that, the room was ok, a little small but the bathroom was very nice, and despite hard beds they actually were quite comfortable.

However, it was in the evenings that the problems were clear! The walls are paper-thin. You can hear EVERYTHING. We noted that many reviews on here said this before we went, but on seeing how many good reviews there were we chose to ignore this, if only we hadn't. We had a room that backed onto the cleaners cupboard and so was also quite close to the stairs and lift, this meant that whilst you could hear most people coming back to their room past midnight, it was the cleaners room that caused the problems - every morning it sounded like the cleaners were going to fall through the wall, there was no chance of even an hours lie-in once they had arrived. After 3 nights of falling asleep extremely late and waking early we'd had enough. So asked to move to a quieter room and without a problem we were offered a room further down the corridor. On this occasion the staff (the older gentleman and the young man) didn't questioned it and were very good (we did notice that we weren't the only ones who moved whilst we were staying there!).

However, unfortunately the second room was worse as the people above us and to the right of us were SO loud. After another sleepness night and feeling rubbish I'd had enough so went downstairs to ask to move again. We spoke to a youngish man who was quite abrupt and rude. On asking why we wanted to move he said that our reasons were not valid, especially as we had not told the reception in the night. True we didn't, so accepted that. However, it was the fact that he said that he wouldn't move us because it would not be fair on the next people who then had that room, as they would then have the noise, that annoyed us. I'm sorry but we paid a lot for the hotel and had so far had very little sleep and were visibly exhausted, yet were disregarded for a guest who had yet to arrive. I was so upset and if I could would have gone home then.

Whilst we realise noise was not a problem for everyone, my partner is especially a deep sleeper and he also had so little sleep he didn't want to be there anymore. This is not what you expect when you work hard all year for a holiday and spend a lot of money, to only feel more tired after the holiday then before you left. We wanted a jam-packed holiday with lots of memories, but instead we spent most days sleeping in our room trying to catch up on what sleep we lost at night!

The hotel is set close to everything, (actually it's in a brilliant location) but not too bad in terms of noise from the resort. The road didn't bother us, not even the bins did as they were there and then gone again quite quickly. The bar staff were brilliant and the cleaner of our second room was so thorough and polite. However, quite clearly we would never return to this hotel or a H10 hotel again and waste our hard-earned cash.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank 600JandC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima C, Gerente at H10 Vintage Salou, responded to this reviewResponded 24 July 2014

Dear Client,
First of all, we appreciate the time you took to post your comments about your experience at our hotel. We regret that your stay with us has not been fully satisfying in certain respects.
We work hard to achieve the customer satisfaction and your opinions are always useful in helping us to do so.
Sincerely,

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Reviewed 21 July 2014 via mobile

Hotel is excellent. Decor beautiful. Half board food very good. Rooms spacious beautiful decor and very clean. entertainment day & night excellent brilliant with children. Have a good balance for adults and children. staff and service top class can't do enough for you. 5 mins walk from beach and Port Ventura or 15 mins on bus. All good :)

Stayed: July 2014
2  Thank Sinead c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima C, Gerente at H10 Vintage Salou, responded to this reviewResponded 24 July 2014

Dear Guest,
Thank you for posting your opinion in TripAdvisor, it’s nice to know you had a good stay in H10 Vintage Salou.
We would be pleased to welcome you again if you decide to come back to Salou.

Sincerely

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Reviewed 17 July 2014

Well refurbished boutique style hotel in central salou. 10 minutes walk to beaches
Reception and lobby gorgeous with great big squishy sofas and chairs. All mismatched in the modern style. Only a small pool but plenty of sun beds and one big plus was that nobody saved them! Unknown! My single room was small but perfectly formed. Fairly hard bed but comfy. Enormous wardrobes and drawers. A little dark because of the dark decor and lack of a big light. Bathroom big enough. All spotlessly clean. Balcony tiny. Only just room for the two chairs and tiny coffee table. Drinks prices were excellent for a hotel. €6 for the strongest half litre of sangria cava I've tasted. Yummy
Restaurant was a let down. Not a huge choice and dish of the day one day was a donor kebab! Mainly pasta. Not much in the way of meat. Mostly salads. Typical breakfasts with freshly cooked eggs and pancakes if u wanted. Wouldn't class food as 4*. I stayed 4 nights and ate out on the last 3
Downside was no wifi in rooms although it was free in lobby and pool area and restaurant.
safe key was only charged at a €10 returnable deposit which was excellent.
My room was unfortunately next to the lift shaft so fairly noisy

Apart from this I would recommend the hotel. My advice would be get room only as there are many good places to eat in salou

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank valness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 19 July 2014

Dear customer

First of all, we appreciate that you have taken the time to post your comments about your experience staying at our hotel H10 Vintage Salou

We regret that your stay with us has not been fully satisfying in certain respects.

Bet regards from Salou

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Reviewed 16 July 2014 via mobile

First impressions of the hotel was brilliant. The decor is very modern with a large lobby with plenty of seating. We were checked in swiftly, however the only drawback of this hotel was the woman who checked us in, we wanted to put a deposit down for use of the safe in the rooms (€10), however she declined to do so as she wanted to deal with the rest of the guests. I understood this, however she was short and slightly rude about it..


The rooms are spacious, clean and bright. The beds are large and comfortable. We had a room facing the back of the building, and it was very quiet. We would have loved a pool view room, however had to pay extra.

The food served in the restaurant was spot on. A wide selection for breakfast and dinner, catering for a wide variety of nationalities.

Pool area was great with a large number of sun loungers, however you need to get one quickly in the mornings as they go fast. The pool is small and very popular with kids so puts you off a bit going in.

The staff were brilliant and very hard working. They were very friendly and could not fault them one bit!

Free wifi in the lounge/lobby and pool area is a big plus!!


Would definitely recommend this hotel, seemed like the best one in Salou! Would stay here again in the future!

Stayed: July 2014
3  Thank becca-wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 19 July 2014

Dear customer,

Our best satisfaction is knowing that our guests have enjoyed their stay with us and that they want to visit us again.

On behalf of all the hotel team and myself, many thanks for your kind words.

We hope to see you soon

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Reviewed 16 July 2014

This Hotel was called H10 Europa Park before, you are reminded throughout your stay of this fact. Only the lobby area is somewhat cool, the rooms are not modern at all, the bathroom a 2* one which smells. The rooms are small and not even 3*. the location is unpleasant, on the main traffic route and a few walking minutes off the beach.
The worst thing about this Establishment is the noise, may it be from the street or the small pool area outside or the one just outside your room. Salou is not a nice resort area - despite the large number of restaurants we were surprised not to find even one nice one. The neigbour resort area, Cambrils, is way nicer and has fewer Russians. Try to avoid Salou and do not consider to spend your money on this hotel which is way overpriced and unfriendly.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank AustrianGlobalNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this reviewResponded 19 July 2014

Dear customer,

Thank you very much for commenting your stay through the website of TripAdvisor.

We are very sorry that you experience did not meet your expectations at H10 Vintage Salou

I hope that this not condition in the future your relationship with H10 Hotels.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Vintage Salou

Address: C/ Birmingham 3, 43840 Salou, Spain (Formerly H10 Europa Park)
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Salou
#8 Family Hotel in Salou
#9 Romantic Hotel in Salou
Price Range: £67 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Vintage Salou 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
h10 Europa Park Salou
h10 Europa Park Hotel Salou
Europa Park Salou
H10 Vintage Salou Costa Dorada

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