First impression means a lot to me. Well the first impression I got from this hotel was the reception staff were rude and disinterested. The staff – Rebecca, Nasha, Ana and Don Jon were appalling to say the least. I never came across such unmotivated and rude reception staff before. I made my complaint known to the reception manager Nuria but she didn’t care much as well. The hotel favours the local Spanish and Russian’s and I encountered such a different attitude from the reception staff to these nationalities. The restaurant staffs were also disinterested and there was not one bit of welcome from them, no smiles, and no greetings of welcome. I think the staff morale is at a low point in the hotel.
We stayed half board and the food was fine for us. There was a wide selection of food and our kids were happy with the food as well. Even though at breakfast is quiet mad and while we were there, the coffee making machine broke down twice and juice machine broke down once. It leads to long queues and seems to be a common problem in this hotel.
Rooms contained two single beds and double bed. Also we had a balcony with a view of the pool. This was great during the day but at night the entertainment takes place near the outside bar and is extremely noisy. The entertainment goes onto 12 at night and with young kids thought this was too long. I think that the disco should end at 11.30 as most people left at this time and there was several nights were there was hardly anyone there and the music was playing full blast.
Hotel is located in good location, 8 mins to the Supermarket, 10 mins to the beach and 15 mins to main strip.
The pool is one of the best pools I stayed in and is the best feature of the hotel. Yes it is cold when you get in but the water is been pumped directly from a well and hence the reason why the water is cold. There is a lifeguard on all day long so this is good to have.
The entertainment during had aquadance, darts, shooting, football and tennis. The hotel advertises a kids club but they only offer outdoor activities for the children no indoor kids club is available which was disappointing. A special mention to Dani, who was the only staff member that had a smile in this hotel and had a friendly welcome for everyone. He really had a lot of energy, don’t miss his aquadance, it is really good and fun. He also did the night time entertainment and give his best to make people enjoy themselves.
There is wifi available all around the hotel including the pool and rooms. But it is slow and you have to login in every time you want to use it which is pretty annoying.
Other things to note
You have to pay for the fridge and safe. This was the first hotel I visited that doesn’t have a kettle. You can get hot water from the pool café but it an inconvenience to say the least.
Overall I wouldn’t recommend this hotel. Apart from the staff, the general makeup of the hotel is mainly Russians and Spanish and not many English speaking. This is classed as a four star hotel but I would say it’s a good three start hotel at best.
- Official Description (provided by the hotel):
- Welcome The 4R Hotels welcomes you to the Costa Daurada, where you can relax, have fun and enjoy a wide selection of leisure activities to spend your vacation. 4R Regina Gran Hotel 4* and 4R Salou Park Resort I 4* y 4R Playa Park 3* y 4R Salou Park Resort II 3* (x Playa Margarita), are located in privileged areas of Salou. Free Wifi and Premium (paid) in all the hotel. Close to the beach or Port Aventura, with its great novelty 2015: Cirque du Soleil 'Ama Luna'. Salou is the tourist town par excellence, known as the "Beach of Europe". Cambrils, 6 km, is the gastronomic and fishing Center on the coast. Reus 8 km is presented as the nerve centre of the region so that your purchases become an art while walking surrounded by modernist buildings raised by the disciples of Gaudi (birth City). Tarragona, located 15 km away, is a Roman city that still retains its amphitheatre and circus, among other elements. Its fabulous Ramblas become a balcony overlooking the Mediterranean Sea. Hospitalet de L'infant, 24 km south of Salou, has a great Marina and our charming 4R Meridia Mar Hotel 3* is there. If you are looking for a relaxing stay, this proposal is most accurate. Our last incorporation has been the 4R Miramar Calafell Hotel 3* in this coastal town. It is located in first-line of beach, in the Centre of the town and on the seafront. Our hotels, in ideal environments by the sea, have well-maintained facilities, Spa centers, an excellent Buffet service with which you will enjoy the national and international cuisine, animations for big and small, and our support in whatever way you can advise to you know our corners: wine (Priorat, Montsant, Penedes and Terra Alta), the Cistercian route, Delta del Ebro and the Barcelona magic capital of our community. We offer you all our diversity and artistic, cultural and social plurality less than 100 km from our establishments. ... more less
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- Also Known As:
- Regina Gran Salou
- Regina Gran Hotel Salou
- Salou Regina Gran Hotel
- 4R Regina Gran Hotel Salou, Costa Dorada