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“Great hotel,would stay here again.”

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H10 Salauris Palace
Ranked #1 of 93 Hotels in Salou
Certificate of Excellence
Reviewed 29 January 2014 via mobile

Very nice hotel,clean,good pool and nice roof terrace(adults only).stayed half board,food was fine although quite repetative, enjoyed breakfast and were allowed to have lunch instead of dinner a few days.location is good,about 10 minute walk past shops and bars to the beach.bus stop close by.staff were friendly and helpful.if i was going back to salou i would stay at this hotel again.

  • Stayed: September 2013
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9  Thank nlm01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014

Dear client,

Thank you very much for leaving this review about your stay with us at the H10 Salauris Palace and hopefully you will come and visit us again next year.

My kindest regards,

Jesús Fuente

Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,288 - 1,294 of 2,838 reviews

Reviewed 20 January 2014

Our stay was pretty good apart from a few things. The first was being told on arrival to come back in a few hours because our room hadn't been cleared yet, we weren't the only ones this happened to. We were told we could leave our things in a locker room cupboard which wasn't locked and the room was accessible to anyone in the hotel. We booked this through onthebeach and expected a room to be ready when we arrived and were not aware if there was a check in time or not. I don't think the reception staff were very welcoming. The second thing was that it was nearly impossible to get a sun lounger unless you reserved it with a towel early in the morning, the pool and garden was very crowded and small too. Hotel is beautiful though and has a different variety of foods and kids meals every day.

  • Stayed: August 2013, travelled with family
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10  Thank limpee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014

Dear client,

Thank you very much for leaving your opinion and we will take note of the constructive opinion in order to improve.

My kindest regards,

Jesús Fuente

Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

I'm very fussy with hotels as I've had so many disappointing ones but this is definitely one of the best hotels I've ever been in. The rooms are lovely and tidy and spacious, the balcony over looks not bad views, beds are comfy, bathroom is a little bit small (but expected) it is very much worth the money. Short walk on a straight road to the theme/water park, all lit up brightly if you walk back from seeing the fireworks, with other hotels along the way (lots of people walking back so you won't feel threatened). The hotel itself is beautifully presented, it is very much a 4*, food was lovely, but not as much for vegetarians, and none of the desserts labelled as vegetarian friendly. Drinks are expensive, but a bottle of water for 4 was appropriately priced and convenient. The pool was busy, as expected, lots of kids but there was endless entertainment for them and getting a sunbed was easy if you got up at an appropriate time (it's not 3am, but it's not 12pm) and if you complain to the staff at the hotel if you think somebody is holding the sunbeds with towels but gone out for the day, they will take the towels off! Weather was fabulous for beginning of July too! You only get wifi at the reception of the hotel, it can be temperamental but it's alright if you only want it briefly to check some messages (I witnessed a room full of people trying to get signal, so you won't be alone!). My only complaint would be that it took a very long time to get our room sorted, we kept getting told 'oh an hour' and then going back 'oh its not been done yet' but apart from that, it's near on perfect, and it was a busy day for people coming so it's expected.

It's also only a short walk to the bars of Salou (about 10 to 15 minutes strolling) and easily accessible if you need a taxi!

I would recommend this hotel a million percent for anybody, it's almost perfect, for couples, kids and teenagers!

  • Stayed: July 2013, travelled with family
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7  Thank Ella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014

On behalf of the whole team we would like to thank you for taking your time in leaving this review about our hotel and staff.
We really apreciate this and hopefully you will come and visit us again very soon.

My kindest regards,

Jesús Fuente

Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

My boyfriend and I love this hotel. This was our 2nd time staying here and we cant wait to return next year.
From check in we were treated really well by all members of staff in the hotel - love all the bar waiters and they seem to enjoy there job.
Room was on the 4th floor at the far end of the corridor facing the road, a perfect view of the theme park. Room was lovely and clean - only problem with the room was the family next door and there little boy who screamed well into the night and then started again at 6am in the morning.
In the room we had complimentary chocs as we are members of Club H10- greatly appreciated.
Evening meal was very nice with always plenty to choose from however I was not a fan of the breakfasts and just settled with a yoghurt most days.
Pool area was fab although the pool was freezing but my other half enjoyed the pool and he didnt think it was that cold.
Thanks again for a wonderful stay and we cant wait to return

Room Tip: high floor - better views
  • Stayed: September 2013, travelled as a couple
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5  Thank CoasterChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014

Dear client,

We really apreciate this lovely comment you have leaft about this hotel and we also hope to see you very soon.

My kindest regards,

Jesús Fuente

Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

Stayed here right in the middle of october! Weather at that time of year is hit and miss but we lucked out! High 20's all week and sunny but it te week before and after was under 20 and wet! The hotel is easy to find once you have done so once, but don't rely on plana bus transfer being much help! Our driver spoke no english and was impossible to get information out! You need to get off at the eapanyol stop in Salou and it's only a 2 minute walk from there! Its a 10 minute walk to the beach and 10 minutes to port aventura and the train station at port aventura for access to barcelona!

The hotel itself looks great outside and inside! Reception staff helpful and friendly! Only used the restaurant for breakfast, which was as you would expect from bed and breakfast in a resort hotel! Not the greatest food in the world but still very nice! Did not enjoy the entertainment at all but i think that is personal preference!
The outside pool area was beautiful although did not use the pool as it was freezing but it is going to be middle of october so cant grumble about that! Looks great at night though! The roof terrace is a great sun trap and you get great views of port aventura! However the hot tub is more of a cold tub! Actually its stone cold freezing which was a shame as it would've been great otherwise!

The room was clean and tidy and nicer than most hotel rooms, the beds are annoying if you are a couple as they are two twins pushed together but after changing the sheets to make one giant bed the chamber maids got the hint and did it every morning after! The tv only has 3 english channels, all news, but you rarely watch it! If you have kids bring a laptop and hdmi cable to watch dvds through the tv!

Overall a great stay and great hotel, would definitely book this hotel again!

A few tips

You need to use the espanyol bus stop if you use bus plana transfers, and they speak little english otherwise fine!

You can buy 2day portaventura tickets for only 8 euros more than a 1 day at the travel agent next door to the hotel, well worth it

There is a little irish restaurant 2 mins walk from the hotel, found it the last few nights, great service and food, well priced and friendly owners!

If you get the train to Barcelona you get the tickets on board, worth doing
Portaventura is the closest station


Stayed: October 2013, travelled as a couple
9  Thank NewYorker1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014

Dear client,

Thank you very much for taking your time in leaving this positive review and hopefully we have you here with us again very soon.

My kindest regards,

Jesús Fuente

Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

Stayed as a base for the theme park for a week with my family, rooms were lovely, fab maid service, great choice of food and well presented hotel overall. Only thing missing is having tea/coffee making facilities and maybe a couple more English tv channels (only got sky news) and this hotel would be "perfect"

  • Stayed: October 2013, travelled with family
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5  Thank foolsgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014

Dear client,

On behalf of the whole team we would like to thank you for leaving this positive review we really apreciate it.
Hoping to see you again this year I send you my kindest regards,

Jesús Fuente

Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

The hotel is conveniently located for Portaventura Theme and Water Park just 10 minutes walk away. The hotel rooms are clean and well decorated. The food in the buffet restaurant is great with a wide choice and the changed daily. There's almost too much choice. The staff are friendly and in general the hotel deserves it's rating. We've been four times now and wouldn't hesitate to go back.

Stayed: August 2013, travelled with family
4  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 April 2014
Google Translation

Apreciado cliente,

Es muy agradable recibir comentarios positivos,todo el personal del hotel se esfuerza en su trabajo para mantener dia a dia los estándares de calidad.

Esperando poder saludarle de nuevo pronto,le mando un cordial saludo,

Jesús Fuente

Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Salauris Palace

Address: Av Paisos Catalans s/n | next to Port Aventura Salou, 43840 Salou, Spain
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Salou
#1 Romantic Hotel in Salou
#1 Family Hotel in Salou
Price Range: £36 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Salauris Palace 4*
Number of rooms: 351
Reservation Options:
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Also Known As:
Salauris Palace Salou
Hotel Salauris Palace Salou
H10 Salauris Palace Salou, Costa Dorada

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