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“nice holiday, food very hit and miss”

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H10 Salauris Palace
Ranked #2 of 93 Hotels in Salou
Certificate of Excellence
Rotherham, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“nice holiday, food very hit and miss”
Reviewed 15 June 2014

The hotel is clean, well kept and comfortable. The staff are so helpful. The rooms are spacious, well equipped and kept very clean, fresh towels every other day and the bed changed on 3rd day. My husband and I had a week there from 6th June and the weather couldn't have been better. However, the food some days was inedible, very greasy and cold, There was always something being cooked fresh and we tended to stick with this, but this was also very greasy some days, There was not a great deal of choice. The pool area is very well kept and there were always plenty of sunbeds, The rooms have air conditioning and we found this essential.

Room Tip: Our room was on the first floor but even this wasn't noisy.
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Lesley092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this review, 16 June 2014
Dear guest,

Thank you very much on behalf the whole team for leaving your opinion,we really apreciate this.

We hope you will come and visit us really soon again.

Kind regards,

Jesús Fuente
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014 via mobile

Stayed here for one week.

Hotel was very clean

Food was okay every night had different varieties. (A lot of fish dishes), we particularly liked the live cooking stations. (Although be prepared to queue it's worth it though for the pancakes)

Roof top terrace was nice but no shaded areas or bar could have done with that but it was nice a peaceful.

Entertainment was good there's something on every night to watch
Cocktails where nice and bar staff friendly.

During the day it may have helped to have another bar person walking around, we also ate at the poolside had pizza and toasties few days both lovely.

All in all we had a lovely stay and will stay again.


Stayed June 2014, travelled as a couple
Helpful?
2 Thank Roxychick121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this review, 14 June 2014
Dear guest,

We would like to thank you for your nice opinion and the experience you had here with us during your stay.Hopefully you will visit us again really soon!

Kind regards,

Jesús Fuente
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014

My family (hubby, 2 children aged 21 month and 5 year and grandparents) stayed here 23 may for 9 nights. I would like to thank all the staff for making our stay enjoyable and relaxed. We could not fault the hotel, very clean and good location, loved the pool areas too. Unfortunately the food was very disappointing, mainly evening meal. The food could be cold and sometimes the meat was tough. Due to this, we would not return to this hotel which is a real shame as the kids club was also very good. I hope the food can improve as it is the only thing that lets this hotel down. I still gave 4 stars because otherwise staff and service were great.

Room Tip: We had a room on the roadside that was nice and quiet.
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  • Stayed May 2014, travelled with family
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Helpful?
1 Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this review, 14 June 2014
Dear guest,

On behalf of the whole team we would like to thank you for sharing your opinion.We hope to see you again next year!

Kind regards,

Jesús Fuente
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014 via mobile

Had a great stay at this hotel for a week in June (fantastic weather definitely helped!). Great location as others have mentioned as near to the beach and theme park. Spent a few days by the pool and never had any problem getting a sunbed as you get collect your own from the stacks to put along the pool. The roof top area is lovely and quiet as well, but the pool is freezing, even on really sunny days! Bar staff were helpful and prices were reasonable. Good choice in food, although a couple of evenings it was a little cold but still tasty! Rooms were a really good size, but the walls are quite thin and it can be quite noisy. Seemed to be lots of activities for children, but be warned....the adult rifle shooting is a bit dangerous! My boyfriend joined in and the pellet rebounded from the back board and hit him and another man. Even the person organising the activity commented that it was dangerous and she has complained about it!

Overall had a great holiday and would recommend this hotel to others!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank J020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this review, 14 June 2014
Dear guest,

Thank you very much for the positive and constructive comment and we are already in to this.As you see the opinions are very important to inmprove every day.
Hopefully we will see you a¡gain next year.

Kind regards,

Jesús Fuente
Manager.
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Ashington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

Beautiful air conditioned hotel immaculate cleanliness , excellent choice of food and presentation all staff very friendly and polite lovely with the children the only downside was the entertainment at the beginning of the week but as the week went on the acts were much better kids club was the same the young entertainers work really hard and r always pleasant the children loved them

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angelasadler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this review, 14 June 2014
Dear guest,

Thank you very much for leaving your positive opinion about your experience here with us at the H10 Salauris Palace.

Hopefully you will come and visit us really soon again.

Kind regards,

Jesús Fuente
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 June 2014

My partner and i have just returned from the most enjoyable relaxing break at H10 Salauris Palace. (31st May – 10th June)
First and foremost i want to send a big thank you to ALL the staff at Salauris from Reception, Restaurant, Bar, Reps and Maids who all made our stay very memorable.
The Hotel and pool area are very clean and well kept. Our room was a great size and faced onto the road which suited us great as was very quiet in the evening and we could people watch during the day. The room was cleaned and sheets and towels changed every day. There is also a small fridge in room which was great for storing water and soft drinks (although you do have to pay 3 Euro a day for this). Sun-beds were never an issue as beds could not be reserved until 8.15 in morning and there was also in great supply.
The food in the Restaurant was amazing, so much variety and choice and great the way there was such a great extension on Meal times to suit everyone. My partner and i ate later in evening as we knew younger families would be dining earlier. Food was always kept refreshed and made fresh.
The hotel also has its own bikes to hire at a small price 8 Euros for 2 hours. We had a great few days out on bikes. When you get to Seafront there are bicycle lanes for miles.
We went on the Barcelona trip booked through Plana at the bottom of the road. Much cheaper than through the rep (sorry Beth!). A fantastic trip about 12 hours in total for 21 Euros each, great value, well worth considering
The hotel is situated about 10 mins. from the beach. The beaches are lovely and clean. I would definitely recommend this hotel to anyone. I know i will be returning to an H10 in the future.

Room Tip: We had a room facing road which was very quiet.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
6 Thank Anniebangor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, Manager at H10 Salauris Palace, responded to this review, 13 June 2014
Dear Client,

On behalf of the whole team we would like to thank you for the really positive review and also the constructive wich we need to be able to improve in surten areas and we are in to this to be able to provide a well desrved service to all our clients.
Hopefully you will come and visit us again in the future.

My kindest regards,

Jesús Fuente
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

My extended family whose age range from 3yrs to 85 yrs old stayed at this lovely hotel for one week from 29th May and had a fabulous time. The hotel and pool area are very attractive and the rooms are nicely decorated and comfortable. While the adults relaxed by the pool the kids were having a great time at the kids club with the ever cheerful Naara.The food was varied and plentiful especially the show cooking and the yummy desserts. The evening entertainment was surprisingly good for both kids and adults. We plan to return next year.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Grannysix2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this review, 11 June 2014
Dear Client,

Thank you very much for leaving your review and for us it's really nice to hear that the entire family enjoyed their holiday's,wich is the most important thing for us.
It will be a pleasure having you here again with us next year!!!

My kindest regards,

Jesús Fuente
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Salauris Palace

Property: H10 Salauris Palace
Address: Av Paisos Catalans s/n | next to Port Aventura Salou, 43840 Salou, Spain
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Salou
#1 Romantic Hotel in Salou
#2 Luxury Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:4 star — H10 Salauris Palace 4*
Number of rooms: 351
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Also Known As:
Salauris Palace Salou
Hotel Salauris Palace Salou
H10 Salauris Palace Salou, Costa Dorada

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