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“excellent hotel”

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H10 Salauris Palace
Ranked #1 of 93 Hotels in Salou
Certificate of Excellence
Reviewed 21 June 2014

this hotel is excellent food fantastic caters for all tastes and a special section for children staff very friendly and attentative clean and tidy allround a very high standard hotel. the family thoroughly enjoyed it would easily go again

  • Stayed: June 2014, travelled with family
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4  Thank 2014rylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 22 June 2014

Dear guest,

On behalf of the whole team thank you for sharing your experience you had here with us and we are really pleased that you and the entire family thouroughly enjoyed the holiday,because that is what we work for every day.

Hopefully we will have you here again with us next year!!

Kind regards,
Jesús Fuente
Manager

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1,271 - 1,277 of 2,902 reviews

Reviewed 20 June 2014

Just got back from staying at this hotel .The hotel itself is in a good position just 10minutes from the beach and the center of town .The room itself was clean as was the hotel generally.Most of the staff were pleasant and could speak English they also worked very hard to keep the quests happy .The entertainment at night was poor the acts we saw weren't very good which didn't bother me an d the wife as we went into town most nights.Now to my major gripe which is the resteraunt and the quality of the food.Breakfast was OK if you didn't go to early but the evening meals were poor.It reminded me of my school canteen where everybody was trying to get at the food the same time causing queas which meant when you got back to your table the food was cold.Also you have to remember that this hotel is popular with families with young children who seem to run riots at meal times.Also the lack of dress code at the evening meal has to be addressed with a lot of people wearing vests and shorts which they were wearing at breakfast time.Finally Salou itself is a nice place to visit with plenty to do at night and in the daytime.

Room Tip: Try and get a quiet room
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  • Stayed: June 2014, travelled as a couple
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4  Thank gjenkins2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 21 June 2014

Dear guest,

Thank you for sharing your opinion,we hope to see you again here at the H10 Salauris Palace.

My kindest regards,

Jesús Fuente
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

We stayed at this hotel for a week in June 2014 as a party of six and omg the hotel itself is fantastic, pool is lovely and very clean ( cleaned every day) ample amounts of sunloungers so no need for the early getups to get one, although they didn't unlock the poolside door till 08:15. They have a sun terrace on level 6 which is very quite and as no bar, this as a small jacuzzi. The entertainment team was good spoke different languages and activities allday. Can't say much about evening entertainment as we only stayed to watch it one night. Rooms cleaned everyday and are modern and spacious. Friendly staff who are willing to help. The location is good too, your out of the noisy parts but it only a 10-15 Mon walk away from shops, bars, eateries and from the beach. The food is the only thing I wouldn't give 5 stars on as there wasn't much of a variety, don't get me wrong it was edible and we didn't go hungry but it could of been better. Would defo recommend a night to house of illusion's this was well worth the money for and fun for all the family. Transfer time from airport was about 20 mins. I would defo come back to salou and to this hotel again.I wouldn't leave getting anything from reus airport though, very small only 1 small duty free shop and a little cafe bit where u can get food and drinks from.

  • Stayed: June 2014
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1  Thank justthetwoofus19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 21 June 2014

Dear guest,

Thank you very mucho for leaving your review and sharing your experience!Hopefully we do see you again next year.

My kindest regards,

Jesús Fuente
Manager

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Reviewed 19 June 2014

Stayed here 8-15 June with family, cannot really complain as was kept very clean rooms were nice enough and pool area and pool itself very nice although did get bit cosy with the amount of people so would not like in height of season. The entertainment staff worked tirelessly and were brilliant for the kids and also the adults. Yes some of the adult entertainment was not the best but you could go out if you wished as not far from the town. Food better some nights than others would advise heading down to the chef cooking the fresh omelettes and meats (in evening) as then you knew it was hot though I will admit that I do like my food piping hot and have not stayed in many hotels with buffet style that can do this. You definitely would not starve there though. For the money you pay as a package tour really good value for money compared with many other countries although must admit was not a fan of Salou felt a bit like Blackpool in the sun but the hotel was very good and was glad we were staying a few minutes away from the town. Lovely beach though.

  • Stayed: June 2014, travelled with family
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1  Thank SunseekerCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, Manager at H10 Salauris Palace, responded to this reviewResponded 20 June 2014

Dear client,

Thank you for leaving your review,

Kind regards,

Jesùs Fuente

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Reviewed 18 June 2014

Hotel ok but nothing really special, rooms kept clean and regular bedding and towel replacement, furniture rather old and needed replacing if hotels wants to be classed as 4 star.

Restaurant or Food Hall !!. Total shambles at the evening meal time restaurant open doors at 19.00 hrs and then full charge to pick and find a table, those that are not lucky have to wait at the door until a table becomes available, bit like school canteen. The food well that was something plenty of choice either warm or cold that's the hot dishes I mean, not the salads. Dress code by hotel clean and smart?. Lots in shorts and vest plus a few with baseball caps and flip flops. This hotel was a big mistake for my wife and myself, we have been stopping at the RUI hotels for years and with decent food and it's hot this would give you a similar service alas not so. great for family's with children but not if you hope for a quiet couple of weeks with decent food. room 244 must be the noisy room in the complex. We will be going back to RUI group hotels always good food plus the rooms are a better standard than H10 Salauis Palace.

  • Stayed: June 2014, travelled as a couple
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1  Thank 22Mackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, Manager at H10 Salauris Palace, responded to this reviewResponded 19 June 2014

Dear client,

Thank you for leaving your review,

Kind regards,

Jesùs Fuente.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This is my 3rd year in a row back to the same hotel and back to see all the lovely staff. The reasons why I choose to return to this hotel is due to the location (about 10/15 min walk to beach and about 15/20 min walk to the theme park) it is by far one of the nicest hotels iv seen in salou especially compared to any nearby hotels.. Also love the food (freshly made omelettes every morning along with cereals, toast, coffee, juice etc, hot food and cold food along with pastries eg crossiants) and in the evening the food is always of a great selection and they keep bringing out new cooked food, best to purchase a large bottle of water for dinner as only €2.40, the food is that much with starters, mains and deserts that all you need to eat during the day is ice cream or crisps etc.. Also love the pool, indoor pool and rooftop terrace :) and lastly the entertainment and staff are always great :) a special mention to Sandra on reception who always made sure we were looked after, ankel, Miguel and Isidro were great bar staff who always knew my name and what I wanted to drink without even asking :) and even if they couldnt speak fluent english they were still a lot of fun to chat too, all staff though always smiled and welcomed you. I love this place that much that I am thinking of returning again next month, I would recommend this hotel to friends and family :) and my family have been to it too. The only bad thing about salou is the amount of people around the beach/shops trying to sell you sunglasses/watches/fragrance or getting you to go into bars/restaurants and clubs, you could meet 10 people during your walk to and from the beach who will be pushy.. Ideal location if just want to chill or if you want to party in the nearby clubs, ideal for families, couples or a group of girls / guys, caters for everyone :)

  • Stayed: June 2014
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3  Thank JennyP2301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, Manager at H10 Salauris Palace, responded to this reviewResponded 18 June 2014

Dear client,

On behalf of all team of the H10 Salauris Palace, we would like to thank you for your positive review and we really hope to see you again,

My kindest regards,

Jesùs Fuente.

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Reviewed 17 June 2014

Firstly this is a loveley,clean hotel with first class facilities and service.

It is very close to the town which is loveley and busy also the beach which is gorgeous.You can hire bikes from the hotel and there is loads to do in and around the beach and town.

Also very close to the hotel is Port Aventura and Costa Caribe both fantastic places to visit and you can get cheaper tickets from the hotel reception.

On the negative side for me is the food,they present the food really well and it is all fresh and you can tell they put a lot of effort in to it but i feel it is catered more for Germans,Russians etc not so much for the british as you cannot get a decent breakfast or lunch in my view you are always trying to match items of food and you end up with strange combinations.There is a grill section which is great cooking eggs and omlettes in the morning and fresh meat lunch and dinner such as steaks,chicken,fish,pork i feel they need to research what the british like to eat a bit more especially for the kids as my lad hardly ate a thing.The deserts are fantastic though and the restauarant is very clean and well presented.

Also the entertainment was shocking we would finish our meal around 8 o clock and wander into the entertainment area to find nothing going on,at 9 o clock they did mini disco for the small kids eg 2 upto about 8 and then 10 30 adult shows which to be fair were awful maybe it is because we were there outside of school holidays may be better in the school holidays .

Overall a loveley place well located and enjoyable for me if they improved the entertainment eg start at 7 and go right through so continuous and cater better for the brits eg a good english breakfast and more variety this could be a perfect place.

Id give it a 7/10.

Room Tip: Get a pool view if you can.
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  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
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1  Thank Daz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, Manager at H10 Salauris Palace, responded to this reviewResponded 18 June 2014

Dear client,

Thank you for leaving your review, we hope to see you again with your family,

My kindest regards,

Jesùs Fuente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Salauris Palace

Address: Av Paisos Catalans s/n | next to Port Aventura Salou, 43840 Salou, Spain
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Salou
#1 Romantic Hotel in Salou
#1 Family Hotel in Salou
Price Range: £51 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Salauris Palace 4*
Number of rooms: 351
Reservation Options:
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Also Known As:
Salauris Palace Salou
Hotel Salauris Palace Salou
H10 Salauris Palace Salou, Costa Dorada

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