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“Great location”

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H10 Salauris Palace
Ranked #1 of 93 Hotels in Salou
Certificate of Excellence
Reviewed 19 August 2014

6 of us stayed here for a week in August. We stayed on the 5th floor overlooking port Adventura which meant we got a free firework display on the evenings we were home at 11.30 from our balcony.the rooms were clean and the maid service was very good even on the ads we got up late. We were half board so mainly ate in the evening but you could swap your evening meal for lunch if requested the day before which we did on a couple of occasions. The food we thought was fantastic, usually buffets tend to get very samey, but I managed to find something different every day, especially good if you like fish. The kids buffet was good too especially te puddings. My 9 year old took great pleasure designing her own desert every evening. The service for drinks was often slow and we often had to find someone to ask. The location is excellent for Port Adventura, about a 10-15 min stroll in the sun, however it is all uphill on the way so be prepared for this if you have less mobile travellers with you. The pool area was nice but always very crowded and often taken over by planned games leaving little room for those who prefer not to join in. We were so busy enjoying the area we didn't make it to any entertainment in the evening but other guest told us it was good. We were also able to walk into Salou, which was very busy and a little too touristy for our party, so many people you coud hardly move along the streets. Wifi access is limited and only available in a few areas of the hotel, no access in rooms. I would of given 5 stars if service in the restaurant improved and if check had been better, nothing worse than arriving on holiday and not being able to check in for a further 3 hours! I know this is difficult for hotels but with some organisation I'm sure this could be managed especially as the day we checked out we left at 7 and the next arrivals don't get in till 11. I would stay at this hotel again for its proximity to Port Adventura.

Room Tip: Floor 5 overlooking Port Adventura quieter and you get to see their firework display in the evenings...
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Nickirhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 20 August 2014

Dear client,

Thank you very much for leaving this really positive opinion and w ehope to see you again next year!

Kind regards,
Jesús Fuente
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,135 - 1,141 of 2,838 reviews

Reviewed 18 August 2014

Would highly recommend staying at this hotel,just returned from a week stay.The transfer from resus airport is not far.Portadvertura is only a 10-15 minutes walk,salou it self is only ten minute walk.
The staff were excellent,entertainment for children & adults was great.The buffet style restaurant was very good,every food you could think of !
Rooms cleaned every day with fresh towels.
The pools were lovely and you can get a sunlounger no problem.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 19 August 2014

Dear client,

Thank you very much for leaving this positive review,we hope to see you in anear future again!!

Kind regards,
Jesús Fuente
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Just recently returned from a weeks stay in H10 Salauris Palace in Salou,where we had an absolutely wonderfull time.The hotel was great,all staff friendly and welcoming and the rooms were very nice and clean.The restaurant was spotless and the food was excellent.We would definitely recommend this hotel to anyone,and hopefully return ourselves in the not too distant future.

Room Tip: Outer facing rooms get to see the firework display from Port Aventura each night
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank BearCage1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 18 August 2014

Dear client,

On behalf of the whole team we want to say thank for this nice review,it is really apreciated.
We also hope to see you in a near future.

Kind regards,

Jesús Fuente
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Just come back from 2 weeks stay at the H10 Salauris Palace and have nothing but praise for the Hotel. The Hotel and rooms were spotlessly clean, the food was fantastic with loads of choice and all the staff were friendly and helpful.
The hotel was ideally located for both the Portaventura Theme Park and the beach with both being a 10-15min walk. There was also a stop for the local land train just outside the hotel if you didn't feel like walking to either the beach or theme park.
I would certainly recommend the Hotel to anyone looking to stay in Salou and hope to return in the near future.

Room Tip: Rooms not facing the pool area are quieter.
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 18 August 2014

Dear client,

Thank you very much for this nice review about your experience,and for us it would be a pleasure to welcome you again next year!!

Kind regards,
Jesús Fuente
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

When we look at Tripadvisor for tips, what we zero in on are good service, value for money and whether it looks like a good experience. We are not interested in subjective gripes such as towels on sun-loungers, the number of English TV channels or the types of sausage!!

We would definitely recommend this hotel to families with small children and those seeking to chill. Service was excellent and friendly; from the receptionists to the waiters. Special mention to Esmerelda, the customer service manager, Paco the champion waiter and the Thomson and Thomas Cook girls, Lucy & Beth.

The food is plentiful and caters for all nationalities. On no day did we have experience of queuing or cold food. Swimming pool was absolutely perfect for the number of guests and the price of drinks were not excessive in our opinion. Entertainment was fairly mundane, but they are competing with the rest of Salou.

Salou itself is vibrant. Plenty of bars and restaurants and the sea front is always buzzing. The Irish bar Danny Boy was our favourite - the resident band, a couple of lads from Dublin were brilliant. We did House of Illusion - probably our holiday highlight.

If you do have an issue with noise from other rooms at night call reception. We did and security sorted it out in 5 minutes.

So the conclusion is that if you go on holiday to find faults you will - nowhere is Utopia. So relax, go with the flow and you will have a great time.

Room Tip: Ask for a room streetside as they are quieter at night.
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
6  Thank Room066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 18 August 2014

Dear client,

On behalf of the entire team we would like to thank you for sharing your experience here with us,and it is really nice to know that you've enjoyed your stay here and in Salou itself.
We hope to be able to welcome you again next year.

Kind regards,
Jesús Fuente
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

We had a wonderful holiday here. Everyone was so efficient and welcoming. Everything was cleaned to an excellent standard, staff were always helpful and friendly, and the food was outstanding. Facilities were well maintained and we never struggled to get a sun lounger (and we didnt go down early to reserve them either!).
Only a short hop from Reus airport so no long transfer to endure, well situated for the beach and theme/water parks too. Would recommend this hotel to everyone and would definately stay again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank wendybal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 16 August 2014

Dear client,

We all would like to say thank you for this really positive review and we are looking forward to your next stay with us wich is hopefully next year!!!


Kind regards,
Jesús Fuente
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014 via mobile

Returned on monday from a weeks stay at salauris palace with 4 adults, an 8yr old and a 3yr old. We read many reviews for this hotel before going and have to admit we were a little worried about the food. Thankfully there was no need to worry...the food was great every night and even the fussiest of eaters like myself would find something! Each morning there was plenty to choose from. Cereal, fruit, sausages, bacon etc. There was also pancakes cooked freshly and omelettes made to order which were delicious. Only criticism of breakfast was the sausages which were hotdogs one day and sort of salami another. Dinner was always amazing and we even had ribeye steak cooked freahly one nite!

The hotel itself is immaculate and rooms are a great size and cleaned everyday. The pool area is brilliant with a massive pool and a good sized kids pool. The hotel was very busy when we were there but even although we werent down at the pool reserving beds at the crack of dawn we never had a problem gettin at least 4 sunbeds.

The location is perfect and took about 10-15 minutes to walk to portaventura. Absolutely brilliant theme park although Queues are horrendous for the big rides. Over an hour for some and we went after 3pm hoping it would be quieter. Luckily we had a 3 day ticket so decided on the 2nd day to purchase fast track bands for the adults who would be going on all the bigger rides. It costs €51 per person but well worth it as you can basically walk straight on the rides. Would definitely recommend purchasing these!

We will be booking up for this hotel again asap. Thanks to all the staff for being so friendly and welcoming.

Stayed: August 2014, travelled with family
4  Thank lisacoup07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion2013, General Manager at H10 Salauris Palace, responded to this reviewResponded 15 August 2014

Dear client,
The whole team would like to say thank you for this lovely comment you've left about the hotel and the team ,it has been a real pleasure having you here with us and we hope that you'll repeat coming soon!

Kind regards,
Jesús Fuente
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Salauris Palace

Address: Av Paisos Catalans s/n | next to Port Aventura Salou, 43840 Salou, Spain
Phone Number:
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Salou
#1 Family Hotel in Salou
#1 Luxury Hotel in Salou
Price Range: £36 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Salauris Palace 4*
Number of rooms: 351
Reservation Options:
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Also Known As:
Salauris Palace Salou
Hotel Salauris Palace Salou
H10 Salauris Palace Salou, Costa Dorada

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