My partner and I stayed from the 27/8 to 6/9. Generally it was a good stay but a few minor details really let the experience down.
We were pleasantly greeted and given our room on arrival (€52 down due to safe and tax) with no problems. On first inspection of the room on the 3rd floor overlooking the children's pool which was technically a 'sea view' room even though a neighbouring apartment blocked any chance of seeing the sea, seemed extremely clean. However, we found that there must have been a small hole in the bath which had basically been plastered over and looked ugly as well as a broken plug in the sink. Sleeping on the bed was like laying on concrete with a sheet on top; as the week passed, both of us began to feel the strain of such a hard bed. His knees began to hurt and my shoulder locked up. We also had twin beds when we asked for a double.
Location wise, the hotel is excellent. It's a 10 minute walk to the Portaventura parks and about 15 to the train station, which are both very easy to find. It is 2 minutes or so away from the beach front and literally round the corner from what I will call the market strip, even though they're not stalls but tat souvenirs shops.
The maid on the 3rd floor was lovely and made us feel very welcome. She also did an excellent job every day. The restaurant and pool area was also exceptionally clean most of the time but I was disappointed with their staff. Don't be fooled by the images on the Easyjet site and here: the pool and surrounding area is tiny!
The food in the restaurant was repetitive. I didn't mind the mains but my partner really did not like them. We ended up eating out for the last 5 nights of the trip. Breakfasts were fairly good but not the best quality of food I have had in other 4* restaurants.
My main gripe which I think ruined my perception of the hotel was an incident on 4/9. A group of adults with learning difficulties had come to the hotel maybe the day before and were staying on our floor. One of the men was very charismatic and liked to try to speak to everyone which was lovely, until he befriended the daytime entertainment staff. The male member as well as the first aid boy who couldn't have been older than about 20 decided it would be a great idea to put Gangnam Style on over the speakers around the pool. They gave this man a microphone and encouraged him on stage to sing along. Once that song had ended, they played with the music tracks while still encouraging the man to sing and dance while they and others laughed hysterically at him. I thought that this was very cruel and disgusting behaviour to use someone's disability as entertainment.
Overall, I think this is a 3 star posing as a 4 star hotel and not doing it very well. Generally needs a bit of improvement.
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Booking.com, LoveHolidays, Hotels.com, Expedia, Agoda, TravelUp, Ebookers, Cancelon, TripOnline SA, HotelQuickly, Evoline ltd and 5viajes2012 S.L. so you can book your H10 Delfin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- h10 Delfin Park Salou
- h10 Delfin Park Hotel Salou
- Delfin Park
- H10 Delfin Salou, Costa Dorada