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“very disappointed of sunclub at capsalou”

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Aparthotel SunClub Salou
Ranked #35 of 94 Hotels in Salou
Barnsley, England, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“very disappointed of sunclub at capsalou”
2 of 5 bubbles Reviewed 24 June 2014

w,ent to sunclub at capsalou spain ,got to hotel ,we had to pay a deposit of 50 euros which we wasnt informed about when booking ,had to pay for an extra key card ,had bed changed twice in 14 days ,if we wanted maid service we would have had to pay 10euros a day ,towels were badly stained +grey ,wouldnt not go back there but liked salou

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 30 June 2014
Thanks for your review, all comments are welcome, and we take note of them all and little by little we do everything possible to improve what our guests suggested, the deposit that you mentioned it’s written on terms and conditions , you can check it in your contract , it was up to the agency to tell it before you book the holiday the SunClub reception try to make it easier for you so you can do 50€ , 50 pounds or credit card details, all refundable when you leave ..all beds are changed every 3 days, the 10€ that you mentioned above, it’s for extra cleaning ( kitchen, beds change daily , towels ) alls problems related with your holidays can be sorted out in reception or with your holiday rep ( before you leave).
I hope that despite of those incidents you had enjoyed your stay .
Regards
P.Potenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 22 June 2014

Just back from sun club holiday, we were there for 11 nights and didn't want to come home. Sophie on reception was great and was happy to help with anything you asked her and our cleaner, didn't get her name but she was blonde with glasses was always cheery and chatty and helped with my son when he had blisters from the sun. Bar staff were good and Eddie is great with the kids, food good, pool area got the sun most of the day and the pool didn't open till 10 and you couldn't put your towels down until it was open which is a good thing unlike some I have stayed in. Definitely going back next year :) :)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brenda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 6 July 2014
Dear Brenda,

As a family hotel destination our main goal is that our customers feel like in home when you are in our hotel. We are so happy to read your five to five stars review and to know that all you had enjoyable stay with us. At SunClub Salou we believe that cleanliness and good service are essential and indispensable.

We really look forward to welcome you again in a near future.please let us know by sending us an email or add us on Facebook.

Our best regards,( specialy from Eddie, Sophie and Kinga , the cleaner )
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South Lanarkshire, United Kingdom
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

Absolutely loved the view. Pd for it though , panoramic . Good location, rooms good (exactly same as next door H10 med village) didn't like the size of the entertainment area , bar and dining area , far to small . Also the pool was good but sunbathing area was far to small . Didn't eat in it or drink so can't comment but overall good. Would go again only if we had the same view from the top left, cap salou so much nicer and peaceful than salou ,so busy .( H10 still better though )

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSPENCE23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 6 July 2014
Dear Sspence23
Thank you for your review on Trip advisor. We really appreciate your constructive words. We are happy to know that you had a nice stay at SunClub Salou. We are working on improving the services and facilities offered for all our guests.
We wish you a nice summer to all your family and look forward to hear from you again in future.
ps : You probably had a sea view – pool view apartment just mention that when booking ;)

Best regards ,
P.Potenza
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 22 June 2014 via mobile

Me & My partner stayed here from the 13/06/14 - 20/06/14. Apartment was clean basic but easily kept tidy. Air conditioning wasn't very good, beds were quite hard to sleep on and all channels on tv were spanish. Food in the hotel was good. Pool was very cold until late afternoon each day so we spent most of our days in salou town and by the beach in cap salou and la pineda. Entertainment at night time ran by eddie was very good and enjoyable with bingo/karaoke and variety acts 2-3 nights per week. Cap salou is very hilly although it is a very quiet peaceful area for familys and couples alike. Route 66 is 1 of the nicest places to eat out and amusement arcades are nearby for all the kids. Overall holiday was clean affordable and would look to return again to the same area but possibly not to the same hotel.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Danny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 6 July 2014
Thank you for your review on TripAdvisor,We are focused on improve all the services and facilities offered for our guests,we listen to all suggestions and try to do then all .In Spain the television works on TDT, (Digital television) so that means that you can watch any program with the original sound , doing it its very easy , you just need to set your television pressing in your remote control “LANG” button once or twice until it changes the language.
hope to hear from you again ,
Take care
P.Potenza
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Dublin, Ireland
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 19 June 2014

Stayed here with wife and two teenage children for the first 2 weeks in June.
Nothing terrible about this hotel, but to honest there was nothing great either.

Positives:
Rooms are clean and tidy, Nice little beaches nearby, Bus stop right outside for Salou or Pineada. The lady who cleaned the rooms, always had a smiling welcoming face and said hello every day. Eddie who despite his heavy workload was always trying to get things going. The light homemade batter on the fish in their restaurant.

Negatives:
Air condioning not cool enough desipte bringing the matter to receptions attention. Swimming pool water very cold untill about 5pm or later each day. Evening entertainment very poor despite the very hard work Eddie puts in. Extra charges for a second room card, mad price for wifi when you can get the hotel next doors H10 free all around the pool area and bar terrace. Never a smile or warm greeting from reception area anytime we went through it.
The very very small size of the fish in their restaurant and the mad expensive prices of food and desserts in their restaurant.
The mad expensive prices in the spar shop at the hotel. Go to the Large supermaket halfway up the main seafront road in Pineada called Simply and get your supplies there.

All in all we had a good holiday, mainly though because we used the hotel as a base, There is absolutly no way we would have remained at this hotel all day every day, like we have in some other hotels in Spain and majoca resorts.
I think the cheap price we paid with Thomsons reflected the holiday we got, but by going to the sea and water park most days and also going to the hotel next door some evenings to watch their evening shows made our holiday better.
Don,t think I,d go back though to be honest

Room Tip: rooms without either a sea or pool view will be a lottery between bad and badder. so if you can affo...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Hoopmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 5 July 2014
Thanks for your review, all comments are welcome, and we take note of them all and little by little we do everything possible to improve what our guests suggested. The second key now is available in reception free of charge. We are also doing free 30 minutes Wi-Fi with any consumption at the bar. Best regards .
P.Potenza
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Kendal, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

my hubby and I went here rather than our usual all inclusive hols, the apartments were big and clean with a maid service and air con. the hotel staff were great friendly and happy to help. we went as a couple but its great if you have young kids as plenty to entertain them. regular bus service to different areas and a 2 min walk to bus stop. small supermarket just as you go in to hotel or catch a bus to Salou for bigger ones. if you like to get out and about theres plenty of places to walk to or if you prefer the buses are great. we went to Tarragona its well worth going-lovely spanish streets to walk down and a beautiful catholic cathedral also an old amphitheatre.
We also did the day/night Barcelona trip which was amazing our guide from Thomsons couldn't have been more knowledgeable (shirley) we went to camp nu the unfinished cathedral a cple of tourist photot spots and the magic fountain(but note the fountain does not respond to the music as we found out) but still very pretty to watch.
Overall we wouldn't go back as we like to go somewhere different but We would recommend 100% for couples/families alike great holiday

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ashlea01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 5 July 2014
On behalf of the management and all SunClub’s team, we would like to thank you for this nice review. A a family destination hotel, it's rewarding to hear that you have enjoyed your holidays with us.
hope to hear from you again
P.Potenza
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 June 2014 via mobile

Stayed for a week at beginning of June rooms clean staff friendly 10 mins away from salou on bus ideal base only downfall was pool was freezing and all channels on TV were Spanish not good with a 2 year old at 6am

Stayed June 2014, travelled with friends
Helpful?
1 Thank Maryann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 5 July 2014
Thank you for sharing your experience on TripAdvisor. You can put the television on the original sound by pressing LANG button on your remote control

we look forward to welcome you in a near future.
Kind regards from Spain .
P.Potenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel SunClub Salou

Property: Aparthotel SunClub Salou
Address: C/ Ginesta 3, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#6 Best Value Hotel in Salou
#12 On the Beach Hotel in Salou
#17 Family Hotel in Salou
#23 Luxury Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aparthotel SunClub Salou 4*
Number of rooms: 177
Official Description (provided by the hotel):
SunClub opened its doors in May 2002We have a total of 113 apartments, 94 one bedroom and 18 two bedrooms.The SunClub is situated in the privileged area of Cap Salou, and you will be ...- 5 Minutes from La Pineda and Salou center. -20 Minutes from the beautiful fishing village of Cambrils . -10-15 Minutes from the PortAventura theme park or the water park . ... more   less 
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Also Known As:
Aparthotel Sunclub Salou Hotel Salou
Aparthotel Sunclub Hotel Salou
Salou Aparthotel Sunclub Hotel
Aparthotel SunClub Salou Costa Dorada

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