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“Great for kids”

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Aparthotel SunClub Salou
Ranked #31 of 93 Hotels in Salou
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great for kids”
Reviewed 21 August 2014

We stayed for a week in June and can't really complain about it.

The kids loved Eddie and the entertainment both at kids club on a morning and at the disco on a night.

Pools were a bit chilly, but this can't be helped! Kids didn't mind it being cool and had fun. There were plenty of sun loungers available every day.

Food and drinks were fine.

The location of this hotel does mean you will have to get transport or have a long walk in to Salou but it's a nice enough walk.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones Públicas at Aparthotel SunClub Salou, responded to this review, 8 October 2014
Big thanks for that comment; we work hard to make all holidays specials. Eddie is a big credit for us; itwe hope to see you again
Take care
P.Potenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2014

Wonderful holiday only bk since yesterday and counting the days till we go back everything is local beaches shops excellent staff nothing but helpful rooms are spotless entertainment every night for the kids magic shows discos bingo Parrott show very good bbq and pool partys would recommend first family holiday goers

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank happycostomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones Públicas at Aparthotel SunClub Salou, responded to this review, 8 October 2014
Thanks for writing that lovely comment, we appreciate an I think that’s good value for all Trip advisor readers
kindest regards :)
P.Potenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014

Having arrived at the hotel we had to pay the local tourist taxes which we were warned about but not the 50 Euro deposit for the room which if we were on a tight budget we would have lost the use of the is money until the day of departure. They also wanted 25 Euro for WiFi!. We went to the greeting meeting which was held in the restaurant/bar area and could hardly hear the rep as the bar, restaurant and games areas were very noisy. We highlighted to the rep that we were disappointed that we had not being informed of the 50 Euro at the time of booking and she did offer to file a complaint. The room was fine but there was evidence of poor attention to detail as rubbish from previous visitors was observed at the bottom of the curtains and remained there the whole week. We continually left the used towels on the bathroom floor hoping that they would be changed and they were, the last day before we left. I was informed that the Sun Club was classed as a beach location, it is if you take into account the 300 meter ;1 in 3 gradient from the small cove beach that reminded me of a scene from a wild life programme about seals and its problems with overcrowding. If you wanted to have a great day at the beach then you needed to use public transport to the beach at La Pineda which is recommended or to the resort of Salou itself. We were given a room directly above the entertainment stage which normally kicked off about 6pm and ended circa midnight but not before the dreaded Bingo. The doors did cut down the din a bit but we needed to open them often as the AC was not all that great.
To sum up, this is not the holiday we thought we asked for, maybe that was partially our fault by not explaining our preferences clearly but I have my doubts. Our time at the Sun Club was marred by the constant noise from the hotel entertainment and ignorant guests with every waken moment, the steep walks to and from the small beach and the lack of variety of restaurant, bars and shops in Cap Salou.
The hotel rated itself as a 4 Star, but not me,I find it strange that Thomson Holidays would have this holiday in their brochure. Thomson Holidays was always my 1st choice but not anymore.

Room Tip: Room on the opposite side of the pool and as high as possible.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Hugh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 29 August 2014
Thanks for your review, all comments are welcome, we take note of them all and little by little we do everything possible to improve what our guests suggested, the deposit that you mentioned it’s written on terms and conditions , you can check it in your contract , it was up to the agency to tell it before you book the holiday the SunClub reception its very flexible ,you could do 50€ ,50 pounds or credit card details, all refundable when you leave ..
PS : ALL problems related with your holiday can be sorted out by reception just dialing 9 from the phone at the apartment, I’m sure that the reception ,cleaning staff and maintenance would be more than happy to help in no time ( before you leave , later it’s a little bit difficult ).
Regards
P.Potenza
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Limerick
Level 4 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 August 2014

We have just returned from a week's holiday at the Sunclub and were very disappointed. The hotel itself and the rooms were lovely and kept very clean. However there was no kids club for the children and the evening entertainment highlight each night was a half hour's Bingo. The pool did not get any sun until approximately 1.30pm each day, this coupled with the fact that there was a constant breeze because of the hotel being at the top of a hill, meant the pool was freezing!
We decided to walk to Salou one evening (as there is very little to do/see in CapSalou) and whilst it was an uphill climb it was quite a pleasant walk, however on the way back we were 3/4 of the way back the path when we realised none of the lighting was working on the remainder of the walk.....very dark as it is a beach walk. After this we either had to get the bus, train or taxi which cost us approximately €10 each way.
Overall we did not enjoy this holiday because of location of hotel (in relation to Salou) and also the lack of good entertainment in the hotel each evening.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Urs-1071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 29 August 2014
Thank you very much for your comments on TripAdvisor. We are constantly working on improve all the services offered for our guests, the comments pass trough management and we discuss one by one. We are very disappointed to know that SunClub didn't reach your expectations; However we need to disagree with you and say that the kids club its open 7 hours a day (, mornings and evenings) 7 days a week (high season ), with different kind of activities for kids between 3 and 15. Also there is something different every night, not only bingo. The cheapest way to travel around is using bus pass , for only 1.20€ each , so a family of 5 ( for example) can go to Tarragona, Portaventura , Salou , Cambrils, Aquopolis , for only 12€ return !

Kindest regards
P.Potenza
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Bradford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2014

Having had a bad experience last year as regards accommodation in Majorca, we were a bit dubious about the accommodation at the Sunclub. However, we were very pleasantly surprised. We arrived before mid-day and we thought we would probably have to wait a while for the room to be ready but we could access it immediately which was fantastic. We were very pleased with the room which was colourful and spacious and had a very good sized balcony and bathroom. The maid service was very good and the room was cleaned regularly and fresh towels supplied. We were self catering and the supermarket attached was well stocked with friendly, helpful staff. However, we discovered there was a supermarket just up the road which was generally cheaper. We cannot comment on the food here or the entertainment as we never really saw it owing to the fact that we met our family, who were staying at the H10 Mediterranean Village next door, to eat out and visit neighbouring resorts. There was an abundance of sun beds so always enough. There was a life guard in attendance at all times and they were all very nice and friendly. The pools were very nice and the smaller one for the little children was great fun for them. Down the hill are some lovely coves with beautiful views and clean, golden beaches and the beach further round the corner had a lovely beach bar and and the sea was clean and perfect as it was just sand beneath your feet - no rocks or seaweed. There were sun beds and also a few canopies to enable you to sit in the shade. The day we visited we used these facilities expecting to pay for them, but no one came to collect any money so we assumed they were free. A few days later, however, we were talking to some other people who said they had used these but had to pay for them (so guess we were just lucky). Down The road from the accommodation are a few bars and restaurants and we ate at a couple - The Paddock and Route66. The staff were very helpful and friendly and we had some lovely meals. Across the road was entertainment for the kids by way of trampolines and bungee jumps on the trampolines as well. There was an activity centre/play gym in this little complex as well comprising ball pools and ladders and soft play equipment etc. our three year old nephew loved this and would have stayed there all night. They had a little motorised boats in a pool and motorbikes to ride round a little circuit. They also had the usual little rides and a shooting game (not sure how safe this was however because the pellets sometimes ricoched narrowly missing my sons face.). The bus service was excellent. The bus stops are at the front and just above the Sunclub and run very regularly at 2 euros per single journey (can buy a bus card making it cheaper). We visited salou and la Pineda which are only a few minutes away and the busses are coaches which are very comfortable. We will stay here again without any hesitation. It is a perfect location, being close to the gorgeous coves and beaches with easy access to neighbouring places. The resort is clean and tidy and was not rowdy. Thank you for a great holiday

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Janie2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 6 August 2014
Thanks for writing that lovely comment, very complete !!! We hope to hear from you again in future , just let us know if you would like to come back .
kindest regards from all SunClub staff
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Dublin
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 August 2014

Just back from two awful weeks in this "Aparthotel" with my young family. I have never been so disappointed with a holiday. Firstly I paid extra for a two bed apartment with a kids den, checked in and were handed the keys to a basic two bed apartment. Queried this with reception who dismissed me saying it is a kids den. Later found out when i spoke to our rep that we were definitely in the wrong room. Have since complained to our travel agency re this as I paid for a room that i was not given. Queue disappointed kids who had been expecting bunk beds....

People packed like sardines poolside (signs in lift state that you cannot reserve loungers with towels however upon arriving at a practically empty sun terrace at 11am and being unable to get a lounger because of said towels tells a different story), both adult and kids pool freezing cold. Open use of drugs within the complex in clear view of children (reported to rep), apartments unsafe for families with young children (see photo showing window in child's bedroom which slides open to reveal a drop of five storeys in our case, simple lock which could be opened very easily). Violent domestic incident outside our apartment on night three which left my children very distressed. Police were eventually called but only after numerous parties got involved. Wi-fi worked intermittently (you were required to make a purchase at the bar to get 30 minutes free wi-fi), travel cots dirty. Lift will bring you to your requested floor eventually but only after stopping on every floor in between. Staff very unhelpful, unmotivated and dismissive. When you are charged 20 cent for a glass of ice at the bar you know you should really have stayed elsewhere.

If you want a place to let your kids run around unsupervised then this is the place for you. Pool tables in a terrible state, poor kids club & entertainment (Not Eddies fault, actually felt sorry for him). If however you are hoping for a nice family holiday then please look elsewhere! Having not had a foreign holiday in over three years I cried bitter tears at how disappointing our experience in SunClub Salou was. My expectations were not high having been on numerous package holidays over the years but I never expected the place to be as bad as it was. In the end we left the apartment each morning, spent the whole day out and only returned at bed time.

Positives: there is an excellent bus service directly outside the hotel. The outdoor bar which faces the main road is quite nice. Cap Salou itself is lovely, nice selection of bars/restaurants a short walk away down the hill. Both the Tropical Bar & the Smugglers Inn are well worth a visit.

When we do eventually decide to return to the Salou area we will head towards Cambrils which is so much nicer.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank emaandp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 30 August 2014
Thank you very much for your comment on Trip Advisor. We sincerely appreciate the comments from all our customers. We are sorry if SunClub has not reached your expectations. We are constantly working on improve all the services offered for our guests, we make notes on all suggestions and try to do then all. Just one thing to add in your comment: there is a small charge for the wifi, but we also give as a courtesy for our guests (not a request) free wifi for a limited time with any purchase from the bar or restaurant .
Ps: a very personal comment…., about the drugs at the pool, I doubt it is true, much more “ open use “ as you described , all other issues regarding your stay as cleaning, maintenance, etc could have being sorted out by reception from your apartment ( dial 9)
We wish you the best ,
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Galway
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 August 2014 via mobile

We stayed in this hotel for a 2 weeks holiday as it was recommend by a friend who had been the previous year. Over all we were disappointed. The hotel was not very clean and room service didn't change sheets or toilet roll often. Our room was to the front of the hotel across from a very noisy pub which meant we got little sleep for the entire holiday. The location is good but over all it's just an average hotel

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GalwayAsak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunClub S, Director de Relaciones con Clientes at Aparthotel SunClub Salou, responded to this review, 29 August 2014
Dear customer,

Thank you for taking the time to share your constructive feedback of you stay with us on Trip Advisor, because all your comments, good or bad, are very important for us for improving day by day all our services and facilities.
We will send your review to management and all the departments involved.
Any problems regarding your stay, could be solved just by dialing 9 (reception) and our team would be grateful to help you as soon as possible. Also need to say that there are no pubs in front of SunClub Salou (as far as I know) so it’s quite hard to help you for your complain .
Kindest regards
P.Potenza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel SunClub Salou

Property: Aparthotel SunClub Salou
Address: C/ Ginesta 3, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#7 Best Value Hotel in Salou
#11 On the Beach Hotel in Salou
#17 Family Hotel in Salou
#22 Luxury Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aparthotel SunClub Salou 4*
Number of rooms: 177
Official Description (provided by the hotel):
SunClub opened its doors in May 2002We have a total of 113 apartments, 94 one bedroom and 18 two bedrooms.The SunClub is situated in the privileged area of Cap Salou, and you will be ...- 5 Minutes from La Pineda and Salou center. -20 Minutes from the beautiful fishing village of Cambrils . -10-15 Minutes from the PortAventura theme park or the water park . ... more   less 
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Also Known As:
Aparthotel Sunclub Salou Hotel Salou
Aparthotel Sunclub Hotel Salou
Salou Aparthotel Sunclub Hotel
Aparthotel SunClub Salou Costa Dorada

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