I stayed at Festival Village for one week, returning today. I traveled with my mum and dad and all three of us are in complete agreement that this was one of the better holidays we have had together. We arrived at around 12 in the day and were delighted to hear that our room was ready for us despite the rep's warning on the bus that we could face a wait until around 4 in the afternoon. Our room was on the 4th floor and upon entering we were shocked at just how spacious the apartment was. The sofa beds were fairly uncomfortable, but we took the mattress off of one of the other sofas to double it up and this proved more comfortable. The apartment's decor was somewhat basic, but the room was spotlessly clean and the maid service each day was faultless. Towels were replaced every day, the sheets replaced after 4 days, the floor mopped when necessary and the toilets cleaned and bins cleared daily. This standard of cleanliness was found throughout the entire hotel.
It soon became apparent to us that the food was of a very high standard. There was a decent choice, with everyone always seeming to find and enjoy at least something to eat. As I suffer a number of medical conditions, and am tube fed, I can only eat liquid or soft foods, and still found something to eat at breakfast, lunch and dinner every day. In particular, the scrambled eggs at breakfast were remarkably good, as was commented by a number of guests! Every person we spoke to had nothing but high praise for the quality and range of choice of food and it was with pleasure that we gave a generous tip into the tips box at the end of our stay. This is the first time we have been all inclusive and not had to go out to eat even once as we never got even slightly bored with the food. There were themed nights, including a Spanish themed night complete with tapas and sangria, a Mexican night and even a Sunday dinner! Overall, I cannot even begin to fault the food!
I must also commend the staff at the hotel! The maids were somewhat grouchy at times, but everyone else was lovely. The reception staff were friendly and very helpful; being able and willing to help answer any queries we had. The bar staff were hilarious and very sociable; taking time to get to know each guest to the point that they were able to tell us what we were going to ask for! The waiting staff were also top notch, and as soon as a dish was empty in the buffet it was quickly replaced with freshly cooked food. In addition to this, the manager was possibly the most hands-on, approachable and friendly manager of a hotel that I have ever come across. He waited at the door of the restaurant at each meal time to greet each guest and converse with them. He also helped the waiting staff with clearing and re-setting tables, which was wonderful to see. He was absolutely lovely and I cannot begin to thank him enough for taking the time and effort to make sure our stay at the hotel was as enjoyable as possible.
As a side note, I would like to point out to anyone considering this hotel that it is probably most suitable for families with young children. The entertainers were absolutely fantastic with children and there were activities throughout the day for kids. The night-time entertainment was a bit hit and miss, but was overall not too bad. The Brazilian dancers/fire-eaters/acrobats were the highlight of the entertainment programme. There was bingo in the afternoon and at night, a comedy adults game-show at night, water-polo every afternoon and often rifle-shooting. There was not a lot for teenagers but plenty for families with children. The resort is only a few minutes on the bus away from Salou for shopping and every night anyone who wanted to continue their evening beyond the 12am curfew was offered a free taxi down to Chaplains for further entertainment and drinking until 2am.
My only big complaint with the hotel is that the swimming pool is too small for the size of the complex. Despite it clearly stating in the rules that sun-loungers cannot be reserved, every morning there was actually a queue of people waiting to put towels on sun-loungers an hour before the gates opened. These people then failed to even make use of the sun-loungers having just put their towels down "in case" they needed them! This meant the people who actually wanted to sunbathe by the pool could not find a sun-lounger.
Overall, this was a thoroughly enjoyable holiday and I would definitely return to this hotel! Even when I took ill at night on 2 occasions, everyone was more than willing to do anything they could to help. There was a lovely atmosphere throughout the hotel, and everyone seemed to be having a great holiday. Thank you Festival Village for a fantastic holiday!
- Official Description (provided by the hotel):
- Official Rating: 3 KeysHotel with 128 rooms, outdoor swimming pool, buffet restaurant, bar, supermarket, laundry room. For children: children’s pool and play area. Sports: pool table, ping pong. Entertainment: entertainment program and games room. ... more less
- Reservation Options:
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- Also Known As:
- Festival Village Hotel Salou
- Festival Village Salou, Costa Dorada