We came here for a week, we got back on 16th July 2013. Overall the hotel was quite nice, the rooms were cleaned everyday, the pool was nice. The only major fault was the staff. They was awful, not one of them could speak a word of English, your trying to ask the reception desk for help and advice, and all they did was smile and laugh at you as if you were telling them a joke. They we're extremely rude, we went half board, on the way to the dining room you had to show a card to show you was eligible for there meals, Spanish people in front of us had a laugh and joke with the dining staff, as soon as it came to us or any English people they had a face like a smacked bottom and they didn't say a word, just pointed in a direction and we saw one woman making fun out of an English man struggling to walk. The food was disgusting, we had dinner there one night, the rest of the time we'd rather pay money elsewhere to get proper meals, and on an evening there was no tea, coffee, or even water unless you went up to the bar which was then 2 euros for a small glass bottle of water.
On our last day we was leaving late but had to be out of our room by 10am, so the receptionist gave us a key card so we could leave our luggage in the luggage room on the basement floor. She didn't tell us what to do with the card, just gave us it without saying a word. We was going up and down in the lift like a yo yo, we was supposed to swipe the card in the lift to take us to the basement floor, but there were no instructions for this, then the card didn't work, we took it back to the reception desk, the woman just laughed and gave us another card, no apology or anything.
The entertainment was terrible, we saw one good show in a week with 4 Spanish tap dancers which was very enjoyable. There wasn't any description for the entertainment. Just a poster of a man and woman and that was it.
All in all the hotel was very nice, but the staff was awful, food was awful, the general foreign people in the area was awful, me and my girlfriend got dirty looks everywhere we went, along with other English people there we got friendly with. The only reason we came here was as it was extremely close to Port Aventura, which is a 10 minute walk at the most, but we would certainly never visit this hotel again. There was a bar 3 doors down called Linda's Bar which was an English bar with extremely friendly and helpful staff, the food was lovely as well at an affordable price. My girlfriend was sick on the first day and Linda was very helpful in this situation and seemed like she actually cared unlike the foreign people, so if you come to this hotel, i guarantee you would spend most of your time there.
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- Also Known As:
- California Garden Hotel Salou
- California Garden Salou, Costa Dorada