I have just come back from 8 days at this hotel and I would not recommed it. Firstly on arrival our room was on the 6th floor and the lift( very very slow) only went to the fifth floor. When we got there we were on the roof with a 6Ft high wall and no view like a cell. We complained and were basically told nothing they could do we didn't specify we wanted a view!!! they were fully booked and we could have our money back!! We eventually got a room at the rear of the hotel beside a cleaners store who start at 6am!!! We were never moved.
Where to start complaining.... Ok the Tv has no English speaking channels! It is supposed to, they tell you it does but none of the rooms do. The bar closes at 12 mn black darkness, gone. Entertainment is terrible. Nothing in the rooms no even a hair dryer, 2 chairs outside on balcony, no table, a light you cannot turn on. There is no switch and the hotel control the floors outdoor lighting and they don't turn them on.
The staff were grand except for the reception, oh my god, rude, short and not afraid to show it.
The food was terrible. The hot food was lukewarm. I eventually found a microwave i used every day. The cool food was warm under HEATING LIGHTS! The salads were not good, It was like they recycled the dinners and the breads were stale. Breakfast was grizzly sausages or mushy ones, fatty rashers, greasy everything. Dinner meat was cheap meat or pasta with a tomato sauce. We were soooo disappointed, We were full board and just got engaged so we were on a budget. We paid €800 for 8 days the sorriest ever. We ate out a lot total waste of money.
At the pool the beds don't adjust. Very uncomfortable and sun was gone from the pool area at 5.45pm due to it being a high rise building. Pool area closes at 6pm and you will be asked to leave.
Please don't book this hotel if you are Irish it is based for tv, food, bar etc based at other European countries.
We were also woken every night with night club next door. We drank most nights in a great spot chaplins club across the road and still were woken.
The only good thing I will say is it was clean and towels changed every day. They never stopped cleaning.
This is a mean, unfriendly spot, your a number and treated as an inconvienence.
Dont book it!!
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- Also Known As:
- Santa Monica Playa Salou, Costa Dorada
- Santa Monica Playa Hotel Salou