My wife, out 10 year old son and I stayed here from 28 May - 4 June 2014.
We travelled independently, booking flights with Ryanair and the hotel reservation was via Travel Republic. We arrived at the hotel around 11pm on Wednesday evening and at reception we showed our accommodation voucher and passports. After going through the checking in process we were advised there was a problem, they didn't have a room for us!
A few nervous moments were suffered before reception were able to confirm their sister Hotel the Belvedere some 100 metres away did have a room for us for the night. We were to go there, stay the night, take breakfast there and come back in the morning at 10am when there would be a room. The receptionist also added that because of this they were upgrading us from half board to full board with free wine and water at every meal. When presented with this complaining seemed a little futile so we left to the Belvedere for the night.
Next morning we returned at 10am as requested and our room wasn't ready but we stored our luggage, no problem. We finally got our room after lunch and it was fine, on the third floor (3112) overlooking the pool. Having said that the air conditioning controller was hanging off the wall but being early in the season we assumed the air con wasn't yet operational as there was probably only 2 nights during our stay when it would have warranted turning it on. In addition one of the plug sockets near the bed was loose but not what I would have termed unsafe. Tip regarding the tv, take a flash drive and put some films or series on it as the tv is modern with the appropriate connection. Also if you use the remote you can change the language on Discovery channel to Ingles (English).
The hotel itself is picturesque, done out with murals depicting roman scenes and a lovely large stained glass skylight in reception.The outdoor pool area is very good, well maintained and clean. Similarly the indoor pool and spa is also well maintained.
The restaurant is large and can get busy at peak periods but this is a busy and popular hotel so to be expected. The food quality and range was good, there is enough on offer to please all but the fussiest of eaters and for those who really like to party all day, there is bubbly on the breakfast buffet every day!
On certain evenings there were themes, Italian night and Seafood night for example. The only thing that does need attention are the menu's displayed outside the restaurant. All too often what was actually served bore little or no resemblance to what had been listed, it seemed as if the chefs cooked dishes that either weren't displayed or variations of what had been listed!
The Animation team did a fantastic job of keeping guests entertained both inside and outside by the pool. If you visit, join in the Water Polo played late afternoon, what a laugh.
The entertainment in the evenings was a bit hit and miss. I'm a musician so watching a girl sing to a backing track really doesn't appeal at all. They could have really done with a live band to get people up dancing.
On the day of our departure we paid extra to keep our room until 5pm which was great as our flight wasn't until 10.30pm from Reus. However, on arriving at the restaurant for what we thought would be our final meal (a meal we had paid for not, part of our upgrade) we were advised it wasn't included. We took this up with reception who said our evening meal should have been taken on our first night. This had been impossible due to not arriving until 11pm and then the no room debacle so us moving hotel and we told them of this but to no avail. It did leave a slight bitter taste in the mouth especially as they had done so much at the start of the holiday for us.
So, in summary we enjoyed our stay and our son had a great time making friends and joining in the Animation Teams activities.
The menu's need sorting outside the restaurant and a little more attention to detail with the fixtures in the room would help.
Guests arriving should never have to be told there is no room for them but they did make up for this with the upgrade.
An evening meal on our final would have sent us home happy and not hungry.
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- Also Known As:
- Hotel Vil La Romana
- Vil La Romana Hotel
- Romana Villa Salou
- Ohtels Vil.La Romana Salou, Costa Dorada