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“Excellent hotel”

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Ohtels Vil.la Romana
Ranked #1 of 94 Hotels in Salou
Certificate of Excellence
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent hotel”
Reviewed 9 July 2014 via mobile

Hotel was in a good location not far from portaventura. Good quality food, great service, entertainers were always at hand to keep everyone entertained. Staff went out of there way to keep customers happy

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank janchr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 12 July 2014
Google Translation
Estimados Clientes,

En nombre de todo el Personal, agradecerles enormemente sus palabras que nos animan a seguir trabajando en la línea de satisfacer a ustedes, nuestros Clientes.

Esperamos tener el placer de tenerlos aquí muy pronto de nuevo.

Saludos cordiales,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Derry, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2014

Just landed back today from the Villa Romana...my daughter Alannagh cried all the way home to Ireland as think she fell in love with Pabeto ( forgive my spelling) every single one of the animation team put their hearts into what they do Pabeto very charismatic a real people person...Estaban lovely sweet young man Toni very funny...and Bet only new but very sweet! They are the reason we as a family want to return! The hotel was in a great location...food was lovely all the staff work hard very clean !! We were a family of seven 4 adults and 3 kids aged 16, 15, and 6 they all loved it... Remember a few times seeing the manager of the hotel always smiling and even making candy floss for the kids.....thank you for all the memories!

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Coxyrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 12 July 2014
Dear Clients,

Thank you very much for your review.

Greetings from the all Staff and specially from the enterteiment team.

Looking froward to having you here again.

Yours sincerely,
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Swansea County, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

Everything from start to finish was fantastic with this hotel I do have one little bad point but it will not put us off going again!! My self, partner and our 3 year old son ( which has autism) decided to try and go on our first holiday and we have come back so happy with our stay, first off all just to say the hotel was the first drop off and was only 15 mins away from the airport which was fab when you have children, we had an early flight and arrived at the hotel at around 9.30 and was no waiting around for our room. The room was cleaned every day and the maids always said hello every time you passed them which was nice.the pool was very clean and also was the hotel in itself. We went half board and the food was nice you did have the same food available most mornings and the evening Meals was changed up a bit but mainly the same thing which wasn't a problem for us. The location is fab we walked down to the shops everyday to get milk and snacks (only 10 min walk) and we had a little fridge in our room to keep our sons milk in this was so useful. The entertainment was fantastic! We went out the first night and was gutted we did after we stayed in the hotel for the shows. The animation team are fantastic they played with the kids all day and night, my son loved one of the men that worked there he didn't speak much English but that was better for us as our son don't like to interact to much with people, they danced with the children all night and after the 3rd night my son was asking for the dancing men which was so nice for us! The one little bad point was the location of the room not the room itself it was around the back and didn't have any sun at all! Also we was above the kitchen and I don't know if it was the waste of the food but it did have a smell somedays. This wasn't much of a problem as we was either by the pool or down stairs for the entertainment and was in the room just to get ready!the hotel also have free wifi. You get the password from reception, was great to contact back home!

Overall I would recommend the hotel and salou it was a lovely place, we are looking to go back to the villa romana next year.
We would like to thank the hotel for a fab holiday and the animation team we can't thank enough....just fantastic!!

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Natalee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 11 July 2014
Dear Clients,

We are very happy that you enjoyed so much your holidays with us. Your comments are charging our batteries to keep on going with the good job. For the next time, if you are not 100% satisfy with anything, let me know and we will make it immediately. We are here for you. You are our reason to be.
We hope to see you back here very soon.

Yours sincerely,
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Port Glasgow, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2014

10 night stay I have overall had a lovely time with my wife and 2 kids at the hotel and its really nice. No issues with the staff and as everyone mentioned the animation entertainers are first class and the best I have seen in any hotels of this type. love the location of the hotel, not too far away from town but far enough not to be annoyed at night. Couple of minor points from me, I wasnt keen on the food but that was more probably down to me as we are quite fussy and there was a good selection but at the cooked meat station there could sometimes be quite a queue developing so much so the rest of my family were finished by the time I sat down. The showers arent the best as they wouldnt stay at the same temperature for long. And the hotel chain really needs to look at the safe charging policy although its probably far too much of a money maker for them. Overall though I would recommend the hotel and would definately consider coming back and the staff do a great job in my experience

Room Tip: Ask for a suite, not much more expensive but the extra space is worth it
See more room tips
Stayed June 2014, travelled with family
Helpful?
5 Thank joeg666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 11 July 2014
Dear Clients,

Thank you very much for your comments, which I will transfer them all to head office.

If you decide to come back to our hotel, I hope so, please contact me or our Chef if you can not find anything that satisfy you 100%, and we will prepare something specially for you.

We are looking forward to having you here again, and we are not happy when you are just satisfy, we are looking for the very satisty guests, because probably those are the ones they will come back.

Hope to see you back here very soon!!!

Yours sincerely,
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Bangor, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 July 2014

Just back from a week in this hotel, doing half-board. Read some reports before we went and was feeling slightly concerned, but actually had nothing like the experiences some folk had. The hotel was quite busy but the staff were helpful and friendly. The food was very good, with lots of choice for all ages and tastes; and the evening entertainment was good too and generally over by 11.30 so everyone could sleep well. The hotel is well situated, being only a short walk away from the theme park ( a ten minute walk in flip-flops) in one direction, and the the shops and tourist info in the other. Room was clean and comfortable with sheets and towels changed regularly.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 11 July 2014
Dear Clients,

Thank you very much for choosing our establishment to enjoy your holidays.

Also we would like to thank you for your time to write your experience down.

And finally we all are looking forward to having you here again very soon!!!

Yours sincerely,
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Paisley, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 July 2014

Just back from this hotel with my sister and 7 year old nephew, we stayed 6 nights had a great stay!

The room was big and the bathroom was large and modern. We were on the 5th floor with our balcony facing the pool. It had a stone wall which suited us as there was more privacy. The room and bathroom were very clean, including under the beds (we dropped something under the bed!). The maids were in daily, changing towels etc.

The hotel itself, corridors, reception, pool area etc again were all very clean.

There were plenty of sun loungers at the pool despite people putting out their towels early morning, in addition to the ones already out, there were stacks beside the pool.

We were half board, there was plenty of selection at both breakfast and dinner. There was enough variation that you could have something different each day. The food was also often replenished, so regardless of what time you went, there was always plenty. Breakfast is 8am - 1030am, dinner 630pm - 10pm. You can swap an evening meal for a tapas meal in the bar.

The hotel was in a good location, 15 min walk to theme park/water park and same again to beach front where there are restaurants and shops. If you didn't want to walk to either, there is a small train that stops right outside the hotel and is 3 euros per person.

The reason I'm not marking this hotel as excellent is because check in was very slow, took about 30 mins. We arrived about 1130pm and there was no bedding to make up the sofa bed, so I went back to reception and waited another 20 mins. We also asked if there was anywhere we could buy something to eat and we were told nothing available at the hotel. The sofa bed was extremely uncomfortable, I know these things are never really comfy anyway but the mattress on this one was so thin you could feel the metal. We ended up pushing the beds together and the 3 of us sleeping there! On a positive, the beds are comfy!

The room tax was 12 Euros in total and the safe 3.50 Euros a day.

I would recommend this hotel and would certainly go back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank karenlaird1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 11 July 2014
Dear Clients,

Thank you so much for all your comments and suggestions.
We apologise for any inconvinience we could cause during your check in, but we are already working on your comments to avoid same situation to another guest.
We have cold dinners prepared when we know the guests are arriving late. Probably the agency forgot to communicate us your late arrival.
In any case we are very happy that you enjoyed so much your holidays with us.

We are looking forward to having you here again very soon!!!!!

Yours sincerely,
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Ipswich, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2014

Have just returned from a week at the Vil. La Romana. Couldn't fault it.

All staff were excellent, from reception, cleaning, restaurant and entertainment. We were always greeted with a smile and a hello (Ola).

Special mention must go to the restaurant team. My wife is Gluten intolerant, and the staff went out of their way, particularly Jeff (I think that was his name), to help in pointing out which of the large choice was suitable for her to eat, or would cook gluten free pasta / pizza etc. Nothing was too much trouble.

The rooms were cleaned daily and the stock of toiletries replaced as they were used.

All in all, a great hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chops64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau A, Gerente at Ohtels Vil.la Romana, responded to this review, 11 July 2014
Dear Clients,

Thank you very much for choosing our hotel to enjoy your holidays.

Also thanks a lot for all your marvellous comments.

We all are looking forward to having you here again very soon!!

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ohtels Vil.la Romana

Property: Ohtels Vil.la Romana
Address: Avda Paisos Catalans 9, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Salou
#6 Romantic Hotel in Salou
#6 Best Value Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ohtels Vil.la Romana 3*
Number of rooms: 430
Reservation Options:
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Also Known As:
Hotel Vil La Romana
Vil La Romana Hotel
Romana Villa Salou
Ohtels Vil.La Romana Salou, Costa Dorada

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