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“Staff work hard with what little they have”

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Hotel Villamarina Club
Ranked #21 of 94 Hotels in Salou
Lincoln, UK
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Staff work hard with what little they have”
Reviewed 17 June 2014 via mobile

We attend here on a family holiday - 7 adults and 4 children.

Positives: all the staff we came across worked incredibly hard. The entertainment team were on the go all the time, reception staff were approachable and helpful and the waiting staff did a great job keeping the busy dining room going. The pools were cold but generally clean. There was plenty of food and most of it was of a reasonable quality.

Areas that need improvement: apart from the reception area, the hotel is tired and grubby. Our roo had peeling floor boards and dirty tiles. The floors weren't cleaned thoroughly which was okay for us but not for other members of the family who have a crawling baby. The play park is run down to the point of being dangerous - I had to get several splinters out of my daughter's toes! The noise level is ridiculous at night. The snack bar food is rubbery and cold. The 'lifeguard' never looked up from his iPod! The sun loungers were dirty and many were cracked and broken.

The biggest issue for me, though, was the behaviour of some guests. I appreciate that this is not the fault of the hotel and I suspect it's the reason that the hotel needs such a major overhaul! Lots of children were left unsupervised and were fighting and spitting whilst some parents sat in the bar at night. Food was left around the pool on sun loungers and drinks were spilt and not cleared up which encouraged the enormous ants!

Having said all this, we made the most of it and enjoyed ourselves. If the staff had not been so good, I'm not sure that would have been possible.

Stayed June 2014
Helpful?
5 Thank Lotto22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Thank you for your honest review, and apologies you did not 100% enjoy your stay here with us.
Apologies you found that the hotel to be run down, we have a very high turner of guests who are 100% all inclusive and therefore the hotel is constantly been used, the hotel is re painted at the start of every season and then we try to ensure we are on top of painting and refreshing the hotel throughout the season, and will be sure to look in to this with the maintenance team.
The pool areas are cleaned daily, every morning and every evening, apologies there was drink spilt however if this had of been reported we would have sent someone to clean straight away, as the pool man is off duty from 13.00-16.00.
The security try to ensure children are behaving within the hotel, and stop them from running etc, but this can be very difficult at times, as you have to be very careful how you approach and address a child, we do try to locate the parents and advise them where possible.
Thank you for your comments with regards to the staff as they do work very hard, and I believe for a 3* all inclusive family hotel, the facility and service we offer is good value for money, and will try ensure your comments are addressed

Kind regards
Lindsey and the team
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (594)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Motherwell, United Kingdom
1 review
Reviewed 15 June 2014

Was at the villa marina last year and going back this Saturday . Can't wait for another great holiday food was great even the kids loved it and they are fussy eaters. Staff were fantastic make you feel really welcome entertainment was good. We stayed in the apartments which were great especially if you have kids and it's quieter at night. Keep up the great work villa marina and we will see you Saturday .

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Claire G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Ah thank you we look forward to having you back here with us at the weekend
Thank you for writing a review before you are here it is much appreciated and I am sure we will do our best to ensure you yet again have a great time here with us

Lindsey and the team
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Monaghan, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

we are back from a weeks holiday in the villa marina and what a fantasic week we had for a family of 7, the management receptionists and all the staff could not do enough for us, the food was so good as their was such a choice and something for everyone the rooms were cleaned and the beds were made up every day, the entertainment staff work so hard and do an amazing job to entertain children and adults their is something to everyone, i would recommend this hotel as there is so much to do, thanks for making our holiday so enjoyable, will definitely be back.
Thanks Markey Family

Room Tip: rooms are quiet small but are clean and basic
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markeyfamily7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Thank you for such a glowing review, your comments is much appreciated and it great knows that you enjoyed all aspects of your holiday.
We look k forward to welcoming you back in the future

Kind regards
Lindsey and the team
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Leeds, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 June 2014

Ive just returned from villa marina club I will not be going back. The food there is not good. My room was tiny also not clean. Found most of the hotel was not clean. Beds so uncomfortable. The town and beach a very long walk for little ones. Spent alot of money eating out to get a proper meal.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank smithki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Thank you for your review and apologies you did not enjoy your stay here with us.
I appreciate that the Villamarina may not be the hotel for everyone, however myself and Monica who is guest relations are in the hotel constantly from 9 am till midnight, and we are here to resolve any problems anyone may have, and would have appreciated listening to your complaints as I am sure we could have resolved some of them.
The food in general received very positive feedback scoring in the late 70’s on internal and external questionnaires. If you would like to let me know what it was you did not like via email, this would be much appreciated so we can look in to your comments for future guests of the hotel.
The hotel try to ensure the description is clear on all web pages of our location, apologies if you was not aware of this prior to travel, we also offer a free shuttle bus to the centre daily from 10-11.30 and again 16.00-17.30.
We could have also looked in to your beds and room allocation if we had known about your issues. Once again my sincere apologies

Regards
Lindsey
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Barrow-in-Furness, United Kingdom
Level 1 Contributor
2 reviews
Reviewed 14 June 2014

Just got back from the Villamarina Club. Food was great. Staff were very helpful. Monika was the best liaison person we have ever met and was the star of our holiday, if you have a problem seek her out. We were a little bit disappointed with the room which had no balcony and was quite small but it is a 3* hotel so perhaps the room gripe is a bit unfair. Kids were very well looked after by the in resort team who deserve a special mention especially Katy & Simon. Thanks guys

Jim & Carol

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Thank you for our honest review, it is great to know that Monica our guest relations were able to assist you with any issues you may have had.
Thank you for your comments re the entertainers they do work very hard to ensure everyone has a good time

Regards
Lindsey and the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 June 2014

Very disappointed with our stay here. Food was awful - snack bar food was unedible. If you like pork vindaloo & turkey stroganoff on holiday then this place is for you! All inclusive was abused by some guests and their behaviour around children wasn't acceptable. Management are full of empty promises. The beds were ok if you like two singles next to each other with seperate bedding. Main bars and beach are realistically a long walk! Although we did it everyday to get some decent food! Won't be returning.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CraigBram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Than you for sharing your experience of the Villamarina on trip advisor, positive and negative feedback is always appreciated.
Please accept my sincere apologies you was disappointed with your stay.
I would like to take this opportunity in responding to your review.
The hotel food in general scores very positive feedback, with lots more on the menu than what you have stated, we always have a pasta dish, fish dish, a white meat and a red meat dish along with vegetables, salad etc. every evening there is either a joint of meat or something been cooked on the show cooking at the bottom. Other plates to mention are
Fajitas ,Roast chicken, Chicken Pie, steak Pie , Mussels , liver and onions, paella, pizza,
Yes the menu is very British as the hotel is 100% to the UK and Irish market, and apologies if you were not expecting this. If you would like to email me what you would have like to have seen on the menu, then of course we will take this in to consideration.
The hotel advertises twin rooms, a double bed can be requested but not guaranteed, apologies if you did not feel it necessary to come to us and ask if a room with a double was available as I am sure we could have moved you if there was.
I would like to know what it is have promised so this can be looked in to, as I am very true to word, if I can do it I will, however not everything is possible, you have to remember we are a 3* all inclusive value for money family owned hotel and not a big international chain, and I believe they rooms and hotel are 3* but the service / entertainment and food are more on the lines of a 3*++ hotel - apologies if you do not feel this was the case.
We do offer a free shuttle service to the centre of town from 10-11.30 and again 16.00-17.30 apologies if you was not aware of this.
I can only apologies that you did not want to come see me or Monica our guest relations to discuss you dissatisfaction.
Kind regard
Lindsey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 June 2014 via mobile

Just come back from a week stay at the villa marina a family of 5. We stayed in the apartments just 2 minutes walk from the hotel, would definitely recommend staying in the apartments as rooms in the hotel are a little small. The food is great there's always something for everyone. The entertainment team work so hard you canr fault them. The only thing I would say is avoid the frozen entertainment night its more a kids show it was abit pants for adults. Simon Danielle and Sam are hilarious. Thanks guys for a brilliant holiday would definitely be back if we visit salou x

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jade d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMarinaSalou, Manager at Hotel Villamarina Club, responded to this review, 18 June 2014
Thank you for taking the time to share your experience of the Villamarina here on trip advisor it is much appreciated by all the team
It is great knowing you had such an enjoyable time here with us, but apologies you was not so keen on the frozen show as many love it .
From everyone here thank you and hope to see you again in the future
Lindsey and the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villamarina Club

Property: Hotel Villamarina Club
Address: Carre Ciutat De Reus, 42, 43840 Salou, Spain (Formerly Hotel Villa Marina Club)
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#9 Family Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Villamarina Club 3*
Number of rooms: 189
Official Description (provided by the hotel):
The Villa Marina is a friendly family orientated hotel offering all inclusive holidays for families to enjoy and not have to worry about entertainment, food and drink for the duration of your stay. Everyone can relax and enjoy the facilities of 2 swimming pools, one with child section, adults only rooftop solarium with Jacuzzis, buffet style restaurant, snack bar, Play Park for the children, outside cinema screen, large terrace and bar area. Our resident English Speaking Entertainers are here for you 7 days a week keeping all the family entertained day and night, and to give you that little bit extra in your evening entertainment we have external, professional shows, to add to your all inclusive package. To ensure our customers have a relaxing and enjoyable holiday the entertainment and bar finish at 00.00 This friendly 3* all inclusive hotel is only 15 minutes away from Reus Airport, 10 minutes away from the Port Aventura theme park and a 10 minute walk to the beach giving you the ideal holiday base. ... more   less 
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Also Known As:
Hotel Villamarina Club Salou, Costa Dorada
Villamarina Club

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