My young son (9yrs) & I stayed here last August for 2 weeks. The arrival was ok until we got to the room. The tiles were broke just inside the door, so the door wouldnt open. Asked for help at reception & told they were busy. A nice touch though, we had a cold meal prepare for us as we arrived after 11pm. We couldnt get anything to drink, not even water as the bar closed at 11pm!!
My son accidentally spilt water on the quilt cover the next morning, and was only replaced the day we left. As some of the other post, our room over looked the pool area but the air con was on the balcony. It was like sitting on a heater in the heat!! Terrible & definately couldnt use it because the worry of your child burning themselves.
The food was just ok most of the time. Some cooked fresh while you waited. We had an unfortunate incident when my son cut into a pork chop that was still frozen in the middle towards the end of the first week. That & the fact that there were quite a few families ill, put us both off eating.
The seating in the dinning room was diabolicle. I think we made things difficult being a part of 2, but that was known when I booked. We were often put on a larger table, which the waiting staff did not like. On quite a few occassions I received nasty comments. My son would get food on his own & was nervous going in on his own because of this. Disgusting! The paying guest had someone that seated them, us all inclusives were just herded in. I eventually complained about the comments as this was totally uncalled for. I received an apology & a bottle of wine, but it was nice not having to worry about nastiness when we went for a meal.
A nice touch, I felt, was that if we went out for the day we could order a picnic lunch. A sandwich, bottle of water & 2 bits of fruit each. That was ample & I thought quite a nice touch.
The pool area was the biggest dissappointment. It was realllly small. Because of my sons age, he wasnt allowed in the small pool, but equally I didnt feel safe with him in the bigger one espcially with alot of young adults drinking. I ended up following my son because I didnt feel comfortable.The beach was quite a walk away as well. The que for sunbeds starts anywhere from 8am & it really is a case of RUN!! There were people pushing & fighting each other. Some of it I could understand because they had very young kids and wanted to be near the small pool, but when one person reserves a row of 10 beds - something should be done!!!
I found all the staff, including the pool staff very friendly. There is one lass as the pool bar that got alot of flack about being rude both on here and while we were there. If you spoke to her, she wasnt rude it was just her way & she was always helpful to the kids.
Not much of a drinker, but it would have been nice to be able to order a drink (even pop or juice) in the evening after 11pm. The same token if you didnt get anything to drink at breakfast, you wouldnt get anything till after 11am. If you wanted water for your room, it was visiting the bar twice. You could only have 2 drink at a time. So alot of families were going getting 2, going back to the bar until everyone had something. Its not stopping people being excessive, it just seem to annoy everyone especially with the bigger groups.
Big HATE, was plastic cups in the evening!!!! Unless you mad a fuss of course. Yes we were all inclusive, but we should have been treated with respect.
I know we went to Spain, but our hotel was over run with loud Spaniards & they got the 5* treatment. Didnt matter if you were in the que for the dinning hall, they walked right past you & got seated. Same at the bar. They got served first & there drinks (in glasses, even the kids) taken to their table that was pre-booked for them,
First holiday - very dissappointed!!
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- Also Known As:
- Eurosalou Hotel Salou, Costa Dorada
- Euro Hotel Salou
- Euro Salou