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“First holiday - very dissappointed”
Review of Eurosalou Hotel

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Eurosalou Hotel
Ranked #45 of 94 Hotels in Salou
Workington, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“First holiday - very dissappointed”
Reviewed 28 May 2014

My young son (9yrs) & I stayed here last August for 2 weeks. The arrival was ok until we got to the room. The tiles were broke just inside the door, so the door wouldnt open. Asked for help at reception & told they were busy. A nice touch though, we had a cold meal prepare for us as we arrived after 11pm. We couldnt get anything to drink, not even water as the bar closed at 11pm!!

My son accidentally spilt water on the quilt cover the next morning, and was only replaced the day we left. As some of the other post, our room over looked the pool area but the air con was on the balcony. It was like sitting on a heater in the heat!! Terrible & definately couldnt use it because the worry of your child burning themselves.

The food was just ok most of the time. Some cooked fresh while you waited. We had an unfortunate incident when my son cut into a pork chop that was still frozen in the middle towards the end of the first week. That & the fact that there were quite a few families ill, put us both off eating.

The seating in the dinning room was diabolicle. I think we made things difficult being a part of 2, but that was known when I booked. We were often put on a larger table, which the waiting staff did not like. On quite a few occassions I received nasty comments. My son would get food on his own & was nervous going in on his own because of this. Disgusting! The paying guest had someone that seated them, us all inclusives were just herded in. I eventually complained about the comments as this was totally uncalled for. I received an apology & a bottle of wine, but it was nice not having to worry about nastiness when we went for a meal.

A nice touch, I felt, was that if we went out for the day we could order a picnic lunch. A sandwich, bottle of water & 2 bits of fruit each. That was ample & I thought quite a nice touch.

The pool area was the biggest dissappointment. It was realllly small. Because of my sons age, he wasnt allowed in the small pool, but equally I didnt feel safe with him in the bigger one espcially with alot of young adults drinking. I ended up following my son because I didnt feel comfortable.The beach was quite a walk away as well. The que for sunbeds starts anywhere from 8am & it really is a case of RUN!! There were people pushing & fighting each other. Some of it I could understand because they had very young kids and wanted to be near the small pool, but when one person reserves a row of 10 beds - something should be done!!!

I found all the staff, including the pool staff very friendly. There is one lass as the pool bar that got alot of flack about being rude both on here and while we were there. If you spoke to her, she wasnt rude it was just her way & she was always helpful to the kids.

Not much of a drinker, but it would have been nice to be able to order a drink (even pop or juice) in the evening after 11pm. The same token if you didnt get anything to drink at breakfast, you wouldnt get anything till after 11am. If you wanted water for your room, it was visiting the bar twice. You could only have 2 drink at a time. So alot of families were going getting 2, going back to the bar until everyone had something. Its not stopping people being excessive, it just seem to annoy everyone especially with the bigger groups.

Big HATE, was plastic cups in the evening!!!! Unless you mad a fuss of course. Yes we were all inclusive, but we should have been treated with respect.

I know we went to Spain, but our hotel was over run with loud Spaniards & they got the 5* treatment. Didnt matter if you were in the que for the dinning hall, they walked right past you & got seated. Same at the bar. They got served first & there drinks (in glasses, even the kids) taken to their table that was pre-booked for them,

First holiday - very dissappointed!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Joy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Eurosalou Hotel, responded to this review, 19 June 2014
Good morning

Thanks for your feedback

We regret any inconvenience during your stay. We are working to improve these aspects

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (226)
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English first
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

i will start of with the good points -

1.hotel was nice
2.the staff running the dining room were really nice and so was some of the bar and reception staff.

thats it for the good points

bad points -
1.Food was just the same thing over and over and not that hot either
2.The rooms were really cramped
3.Not everything is covered on the all inclusive
4.Several of the staff had really bad attitudes
5.Alot of spanish school trips and most of them had no manners at all

6.But by far the worst thing was the entertainment the man who was running it was a joke he turned up when ever he felt like and hardly did any of the things on the board and when he did they were so bad i felt like moving him and doing it my self, the mini disco only lasted for about 15 minutes and it was meant to run for 40 minutes

but the thing that really got to me was that when ever a large group of spanish staid in the hotel everything seems to get better the food and the entertainment whent to a much higher standard and as soon as they left dropped back to the same rubbish service even the the show they had in of a night were so bad that most nights we were in bed by 9 as there was nothing else to do

Room Tip: go some were else
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Daviddaulby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Eurosalou Hotel, responded to this review, 19 June 2014
Good morning

Thanks for your feedback
We are working to improve these aspect

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Salou hotels

Shrewsbury, United Kingdom
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 May 2014

Stayed at this hotel the first week of opening for a 2 week stay. Found the rooms small but adequate for what we wanted. Was a little nervous of overlooking the main road but didnt hear anything at all throughout the stay. Food is typical as youd expect from a European 3* hotel, lots of variety, freshly cooked food, not overly hot but in no way unedible as some reviews suggest! All inlusive bar finishing at 11 seemed to annoy a few poeple however the cocktails and wine lists are very reasonable for the quality, much cheaper than they are in the bars in Salou, we payed for extras after hours most nights. Pool area is very small, consider this if this is what your basing your holiday on and planning to go any later than May or earlier than September as you will probably be disappointed. However it was generally quiet during our stay and we are not people who spend more than 2 days poolside throughout 2 weeks so it didnt bother us in the slightest. The pool bar is very good, close with shaded chairs nearby and always someone on hand to serve you and have a chat. Reception were also very good, always someone available and very friendly even if you thought it was a daft question! Also had a lightbulb in room replaced within 2 hours of informing them so very quick service. The spa is ok as an alternative for an afternoon, didnt get any treatments but it was nice to have one little but of time away from the bussel of family hotel atmosphere. Entertainment is no doubt very good in summer, but with few guests staying during our visit there was very little the staff could do to put a full programme on but we enjoyed the evening bingo and quizzes on offer as well as the outside programmes that came in. Overall the staff make this hotel fantastic, the friendliness of the restaurant and bar staff in particular give the hotel a unique and bubbly atmosphere to thouroughly enjoy your stay, Salou itself is very pretty and not at all the typical "brit abroad" style I was dreading finding. Lovely beach and shops with very good bars and restaurants. Definately do the downhill biking trip!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank sjshrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Eurosalou Hotel, responded to this review, 19 June 2014
Thanks for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 May 2014

Just back after staying there for the first two weeks of May.
Small room but was cleaned every day. It overlooked the pool on the second floor & the sun was on the balcony from 5ish. Air conditioning worked well & plasma tv which had sky sports 1 & challenge tv.
Food was good though sometimes could have been hotter. Plenty of different types of meat & fish every day. Waiter service for drinks in dining room.
Cocktails were not included in All Inclusive which was disappointing.
Entertainment got better towards the end of our stay so could have been better.
Reception staff were very helpful.
Location of hotel was very good as only a 5-10 minute walk to beach.

Room Tip: You can wait a while for the lifts so always try to get a lower floor so you can use the stairs.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth C, Director de Recepción at Eurosalou Hotel, responded to this review, 23 May 2014
Thanks for your feedback.Continue to work to improve all these aspects
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 May 2014 via mobile

Just got back from an amazing holiday in eurosalou. The hotel was kept really clean the staff were friendly and helpful (in particular the restaurant manager)and the hotel was situated in a great place for access to the beach shops and bars. The food was varied and good quality, with the only slight negative being that sometimes it wasnt really hot. There was a ten minute walk to the beach but it was an easy walk and once thrre was lovely. Salou itself is beautiful. Long sandy beaches and really clean(dont be tempted by the sun loungers on the beach they are ao expensive). You can go to so many places easily on public transport. The euro salou does not have a huge pool and lots of entertainment but if like us you want somewhere clean comfortable with lots of food and drink to use as a base for your holiday, then its perfect.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank roguebailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Eurosalou Hotel, responded to this review, 19 June 2014
Good morning

Thanks for your feedback

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge, England
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 May 2014 via mobile

Checked in to a pool view room. 2 double beds we only need the one. Rooms comfortable, clean, flat screen tv sky sports so got to watch last 2 games. bathroom big power shower. Towels changed daily. Food plenty choice meat cooked fresh. Drinks can be a bit slow but nothing to worry about by time u get your food it is on your table. Staff very friendly. Can't see what the negative comments r for... got 2 days left and enjoying the rest of my birthday treat!!

Stayed May 2014, travelled as a couple
Helpful?
15 Thank debzee68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Eurosalou Hotel, responded to this review, 21 June 2014
We hope you have a wonderful birthday spent with us and see you soon at the hotel
Thanks for your feedback
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 April 2014

Stayed here last year with my partner...

Good points - Friendly staff, nice food, all inclusive definitely worth it!

Bad points = long walk to the beach, very basic rooms

The rooms in this hotel are pretty poor to say the least.... Beds are hard as rock and there is ONE plug for the entire room. You have to take turns charging phones and god forbid you want to dry your hair and charge your phone! Also the walls are extremely thin so every night without fail we were woken up at 3am by a group of lads who must of thought this was some wild holiday! It was not. They all came with their mom's who just happened to be in another room (score!)

Security did nothing to stop the boys from shouting and they wouldnt change our room for us.

Hugeeeeeeeee rush for sunbeds in the morning and people actually line up in order to get a seat! After breakfast the line goes up the pool steps and into the lobby which is beyond madness!!


It a shame because this is a nice hotel... Good food and great all inclusive package. My recommendation to anyone wanting to stay here is just make sure you get a good room, and not one next to a group of boys who think their on a LADS LADS LADS holiday... not good.

Oh and be prepared for a walk to the beach!

DONT BE FOOLED BY THE SPA!!! WE WERE MADE TO PAY FOR SWIM CAPS TO GO IN... AND THE POOL IS COLD!! I REPEAT ITS COLD!! Do not waste your money on the 'spa' can be full of kids and is a total waste of money. What kind of indoor pool is stone cold? What a joke!

Room Tip: A quiet one!!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tiggi93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurosalou Hotel

Property: Eurosalou Hotel
Address: C/ Ciutat de Reus 5, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Spa Swimming Pool
Hotel Style:
#8 Spa Hotel in Salou
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eurosalou Hotel 3*
Number of rooms: 294
Reservation Options:
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Also Known As:
Eurosalou Hotel Salou, Costa Dorada
Euro Hotel Salou
Euro Salou

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