Have never written any type of review before and am certainly not someone who goes on holiday and tries to find fault with everything but just had to write something about these apartments. Good points : apartment was comfortable and situated close to beach, shops, restaurants and bars. What spoiled our stay was the female receptionist and the little guy who normally worked in the afternoon/evening (but spent most of his shift standing outside the front door). They were two of the most rude, unhelpful people we have ever met. Arrived at about 10.30/10.45pm and checked in - basically "here's your key, here's your room number, sign these forms - away you go, you're bothering me!" Got to room, no controls for air conditioning or tv... back down to reception, then told you need to pay deposit for tv remote and that your room key works the air conditioning. Fair enough, but is that not the sort of information you give to people as they're checking in?? Woke next morning to find bathroom light not working. No problem, bulbs go, won't be a problem to get it fixed - wrong! Receptionist never passed on message to maintenance man and nearly three hours after reporting and another visit to reception and being very rudely spoken to, we finally got it fixed (by two really nice maintenance guys who had been unaware of the problem). From then on every time we left or entered the apartment building we were glowered at and felt very uncomfortable. No "good morning", "hello", nothing, just your key slid across the desk without them lifting their heads. On a couple of occasions when waiting to request our key, we were totally ignored while they acknowledged people who came to the desk after us. Our paperwork said that, due to having a late flight home, we would be able to arrange a late check out time. Was told by the female receptionist that our room was not free and that all apartments were full so we couldn't do this. Was told by another member of staff later on in the day that the place was pretty much empty so they couldn't understand why we would have been told this. Seems to be if you're British you do not qualify to be well treated which is a shame as, like I said, couldn't complain about the actual accommodation. My overall rating is poor, purely because of these two staff members.
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- Also Known As:
- California III IV Salou, Costa Dorada