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“Great holiday if you want to stay in portaventura not Salou..”

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PortAventura Hotel El Paso
Ranked #28 of 94 Hotels in Salou
manchester
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great holiday if you want to stay in portaventura not Salou..”
Reviewed 27 October 2011

We stayed here in September 11-18 and they had freak weather so some days it reached 36 degrees... Which is far to hot with a baby! 12 of us stayed altogether paying around 675 each for 1 week all inc.
The location for the waterpark and portaventura it's self it's fab a 5/6 min fast walk or there's a free train passing every 10 mins up and down to and from the park!
Although its ages away from actual Salou... We only went into Salou twice as it took around 30 mins and it was far to hot to walk in, although between 10-12 and 4-6 there where free buses that took you back and forth for hotel guests! It was 10 euros in a taxi.
The food was a good choice, the buffet was very repetitive though, but lovely pizzas! So had a choice of meats or fish, potato based foods, pasta, pizza, burger or hotdog, lack of veg though. An also I felt the desserts were a let down to! The snack bar opened at 10 for sandwiches, fruit, drinks, icecream then at 12 added hotdog,pizza,burger,salad, toasties,chips which you served yourself. Although we could never sit down and enjoy this for the amount of wasps!!!
In the park you could eat at BoraBora-burgers, fish, chicken.
A pizza place, and a Mexican place. Where at all 3 you got a three course set meal.
You also get a refillable cup (but only If you ask the hotel!!!!) and can refil this in the park.
The pool was gorgeous, and good weather for it to, although the pool bar was shut. Plenty of beds and shade to, although the bar shut outside the pool to the day after we arrived which meant no icecream, alcohol or slush! Which was ridiculous as we paid alot!!
The el coyote resturaunt was nothing special, I had pizza and chips and I don't like Mexican and it was a slice of the pizza from the Buffett!
We had a family room two doubles and a cot, which was just a normal spanish room, but there was alot of storage space which is always good!
The park itself is brill! We didn't get fast track evn on the weekend most we has to wait was 25 mins, sesame street is brill! For adults and kids!!
The park was open till 7pm...8 at the weekend. You could get in 1 hour before public but again you don't get told this unless you ask!
The water park was rammed and shut on our last day!
The train to Barcelona was very close within two mins and was around €10rt air con to! But I thought Barcelona was rubbish to be honest. Maybe to hot that's why but they can't change that!
Overall a fab holiday just a shame we had to find things out ourselves such as the refillable cup, free bus to Salou, park opening earlier.
Maybe there was more to find out!

I'd go back here again If it was a bargain deal, as I thought this was the only nice all inc hotel in Salou, but we found that the golden port also do it! So maybe there next time if we return!

  • Stayed September 2011
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Helpful?
11 Thank Jenna89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 September 2011

I stayed in El Paso at the beginning of September, for the majority the hotel was excellent with only a few bad points. I read reviews before hand and saw for the most there were positive reviews, I agree that booking in was a pain as you had to wait till 3pm to get a room but this seems to be a standard for this part of Spain. The rooms were clean and basic but if you spend most of the day in the park etc this is all you need. The food was good and there was a lot of choice, Tuesday's are an oriental buffet which if your fussy with food go the the Coyote resturaunt as the Spanish aren't renowned for their oriental cuisine. Thurdays there is a mediterannian buffet which was amazing and I enjoyed it greatly, if you don't like sea fod then avoid it. The snack bar was always full and there was a lot of choice. The pool I found to be brilliant and did not see these mysterious "black bits", the guards do like to blow their whistles a lot and spoil a relaxing time. They don't like you wearing shades whilst in the pool? But tell them you need to wear them and it's fine. The park is amazing and well worth going, my son was 115cm and too short for the 120cm rides, but as I checked before hand he wore some boots with a good heal and stuck a pair of rolled up socks under each heel and he was tall enough. If your all inclusive then go to the Canteena Mariachi as it had the nicest food. Some things you have to pay for like a certain type of water but its not expensive, it does get full quickly and there can be a wait to get food but at the end there is entertainment in the enormous hall which my son enjoyed. The water park is brilliant but gets full so there is a wait for slides and there's not much space between sunbeds, my son did wear a swim fin which the lifeguards did not like as they only recognise their own life jacket which you borrow for free, but I ignored them and all I got was whisltes blown at me and pretended I didn't understand them and they left me alone. I went to Barcelona for the day on the train, the station is about 100 yards from the hotel. The train was packed and standing room only for the hour and a half journey, but it was well worth it and I only payed for the return journey which was reasonable.

  • Stayed September 2011
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Helpful?
7 Thank Mog2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 September 2011

We had a brilliant time here, everything was perfect and luxury. I could not find a FAULT WITH ANYTHING. We were given rooms as soon as we arrived. The staff were exceptionlly helpful.

One point, parents need to take more responsibility fro their kids, especially in dining area. Young children walking around with hot tea or running around.

Reccommend this hotel, it is fantastic.

  • Stayed June 2011, travelled with family
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Helpful?
5 Thank lucy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reigate, Surrey.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 September 2011

Stayed 3rd Sept for a week with wife, 3 kids early twenties and granddaughter aged 3.

Rooms - basic with third bed you pulled out if needed (which we did the nights we babysat). We stayed in the Jaguar block very near the maze / evening entertainment area. The only noise we suffered was the piped music in the corridor late afternoon whilst having a little siesta - really annoying and very audible flamenco music. Other than that, clean and tidy, no complaints.

Pool etc - massive and lovely temparature. Clean and plenty of chairbeds (although we were just out of peak season). Pool bar and rood court area were easy to use and we stuufed ourselves and must have had a hundred drinks each. The all-inc system works a treat. Only complaint might be the sand that surrounds the area is a double edged sword. The granddaughter loved playing in it and it was like being on a beach, but the downside was the pain and suffering each time you stood up. Large grain sand won't blow around which is why it was chosen, but boy is it sharp! A good idea though and on balance a positive.

Main hotel - lobby and receptioon etc perfectly acceptable. Nothing special. Wifi and plenty of computer terminals. Shame to see all the kids lolling around on the sofas on their I-phones and laptops all evening instead of spending time with their family, but then I'm getting old I guess. Certainly not the hotel's fault!

Woody - the woodpecker made regular appearances and was a bit of fun. So did Winnie occasionally, and this will be little Layla's overriding memory I'm sure.

Portaventua - well it's what everyone says it is, the walk from the hotel really is 5 mins. Don't really need to get the wally-bus thing, although they are very regular.

Meals - well we were very happy, lots of choice, loads of quantity. Bacon was usual sloppy fatty gunk, but everything else was fine. Needed something a bit spicier so walked to Salou last night for a Chinese all you can eat at DongFung I think it was. 13.95 per adult. Give it a try.

Entertainment - worst bit I'm afraid, the MiniDisco has legendary status with my kids as we've been to a few hotels over the years who do this much better. It started at 9:15 which was a bit late, but only did about 3 songs, the rest being padding and rediculous competions that a 3 year old didn't understand, and not just because it was all in Spanish! We stayed at Estival Park a few times (just down the road) and they did about 8-10 songs - we even bought the CD. This time it was a let down. The stage / seating was also badly designed - stage too high so the kids felt isolated from the single performer, and the parents were on concrete benches. The adult entertainment after was real end of season stuff, poorly attended and poorly delivered.

So all in all we got a tan, had a swim, ate too much and spent time together. We could have been anywhere though and decided next year we'll rent a big villa and do the same thing for less money. (paid £3,991 for 3 rooms AI with First Choice).

  • Stayed September 2011, travelled with family
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Helpful?
6 Thank AndyP45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2011

We had a grea time at this hotel. We stayed at the end of August for a week. wheather was excellent and the theme park was extremely busy. The food in the hotel was very good and plenty of variety. If you just wanted chips every day then you can. But if you wanted to be more adventurous there was plenty to be going at. We have already booked to go back next year.

Room Tip: Rooms overlooking the pool avoid the noise of the childrens entertainment
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  • Stayed August 2011, travelled with family
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Helpful?
2 Thank MMC1432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plmouth
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 18 September 2011

We have just returned from a weeks holiday here end August 2011. Some hopefully helpful info for anyone going to this Hotel, or if you are simply thinking about it. We almost got put off it by a few negative comments but I can homestly say now that I don't know where those came from. We have gone to Salou many times but this was the first time we ventured away from the centre and came up here. This Hotel is worth considering even though it initially appears the more expensive choice because once there, we didn't pay for anything extra and worked out we would have easily pais £1000 more for what we got, worth adding in when costing a holiday out

HOTEL

the hotel itself is spotlessly clean and very lovely to look at both inside and out. The reception staff are extremely helpful and polite and I can only imagine some other people found them rude if they either weren't polite back or didn't lie to wait for help. Reception is best to use either first thing in the mroning or later at night as can be quite busy during the day.

Most brochures state check in is 3pm so there is no point in anyone having complained about this fact. We got there at 11am and you are able to have your cases securely locked away until 3pm, and then you can collect them. You can "check in" this early, you simply can't get your key until 3pm. We had already read a top tip that said to pack your swim stuff handy so you can take this out before you lock your case away and go have a few hours by the pool while you wait, as you will already have been given your all Inclusive arm band. the cases were even taken up to our room ready.

POOL AREA

this is the best we have ever seen, the pool is enormous!!!! sun loungers stay out all the time so there is none of the usual fight for a bed that we have come across before!!! When you check in, make sure you get a receipt for Hotal towels - for a deposit of 15 euros each you can get a lovely thick fluffy hotel towel for the pool each day, simply hand in to the towel hut at the end of each day to get a fresh one for the next morning. best to do end of each day as the hut opens late in the morning. At the end of your stay simply hand over towels and get your receipt back and you get your FULL deposit back. Saves taking, and trying to dry, family towels.

FREE DRINK CUPS

be aware that unless you have booked with Thomas Cook, and go independently like we did, then you don't get the free drink cups to take to the theme park. We thought this would be a huge issue but it wasn't as they are quite big and clumsy and don't fully snap shut. Instead, take some empty bottle with you to fill up in the hotel

Theme Park

really is a few minutes walk away which was fab especially at the end of the evening when all you want to do is get to your hotel but don't want the hour's wait for a crowded bus doing loads of hotel drop offs. The All Inclusive option means that you can have a full lunch or dinner at a choice of 3 venues in the theme park. We had 3 lunches and 2 dinners as we lived up there and I can say it was amazing value. There are set menues to choose from offering 4 choices of starter, amin and essert plus a drink - much more than we have ever bought ourselves. If you have a free hotel drink cup then you get free refills round the park

AQUATIC PARK

This is next door to the theme park and is discounted through the hotel. Food and drink here is not part of the All Inclusive pacakge but we simply left our towels on sunbeds at lunchtime, got our hands stamped as we went out and went to the theme park to have lunch and a drink.

BEACH

there is an free hotel shuttle that takes you to the beach, running regularly between 10am -12pm and picking up from the beach between 4-6pm, was so quick and easy.

ROOMS

are very spacious we found, despite reading they were small with no storage areas. Our 4 cases went under each bed with no problem. We had read to take a non important lastic card (we used tesco clubcard) which you can leave in the air con slot if you wanted to have a cool room when you got in.

FOOD

the main restaurant is massive, serving food from several different areas. Wherever you sit, make sure you have a quick wak around as the areas do not serve exactly the same thing each end, some dishes do vary. the food choice is very extensive and drinks come with the meal. El Coyote is a bookable dinner at the hotels Mexican part of the restaurant and we highly recommend it.

GENERAl

the poolside snacks and drinks go all day, with a huge range of food and drink available, The hotel give you a fact sheet with all the different times on it as well as which area serves which drinks and food. The pool has 4 lifeguards who stop any sort of messing around really quickly and they don't tolerate any idiotic behaviour. the pool is beautifully clean and is lovely to sit by in the evening. here are 6 different seating areas in the evening including a huge lounge area where you can access free WiFi, great for keeping the kids connected to their mates on Facebook etc

we have already booked to go back next year!!!!!!

any further questions please feel free to email on bernfirth@yahoo.co.uk

Room Tip: we had read that some rooms were noisy but as the childrens disco ended early and the bars close by...
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  • Stayed August 2011, travelled with family
    • Value
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Helpful?
38 Thank plymfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BELFAST
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 September 2011

We stayed at the El Paso for one week at the end of July 2011. We had read a lot of the reviews (mixed) before hand and were a bit apprehensive of what to expect. People in previous reviews mentioned black pieces of something in the pool - some said grit / others thought foreign object so we were eager to see how we got on.

We booked through Portaventura who flew us into Barcelona with Easyjet. We booked our own individual transfers and arrived at the hotel about 3pm, our room was ready when we checked in. Yes - we did have to queue a bit to check in but everything went well and we got our room which gave us a lovely view each evening of the firework display in the themepark (block 5, 1st floor). Pool was lush, very spacious and pool bar / bbq hut to make plenty of use of drinks and snacks. The all inclusive option of this holiday was excellent and we still wonder how the hotel makes profit from this as with 2 kids, to say they made good use of drinks and snacks on tap would be an understatement!! You get the usual towels over the sunloungers syndrome - but hey, name me one hotel in Spain where that doesn't occur... Lifeguards on the pool until around 8:30pm and to be honest it starts getting dark then so people can't really falter that. The pool was a bit cold when we were there but I think it was a combination of cloudy weather and coolish water, we have been to Salou 3 times before and there have been occasions when you jump into the water to cool down but this time, it took us a while to get in!!

Food - again this is a bit of a talking point for All inclusive packages, we were only there for the week and had plans to eat out in Salou, but we didn't. We ate in the 3 designated areas of the themepark pratcially every day and by far the restaurant in Mexico was the best (their speciality was a bowl of chilli and rice in a edible burrito shaped bowl). A lot of reviews say they didn't get drinks in the thempark refilled but when we ate in the themepark the meal consisted of a started a main dish a dessert and a drink per person - it totally filled you up and these are normally around 18 euro per person. We thought this was excellent value. Food can be a bit repetitive but you are abroad and we didn't starve - there were nights were we had steak, burgers, ribs etc. The meal in the Coyote was nice. I do agree with some reviewers that they charge prices for some things which you could argue don't necessarily make it all inclusive - for example vanilla or strawberry ice cream at the pool bar is free but mint choc chip is 1 euro? A bit bizarre of a rule but someone has decided it somewhere?

Themepark - was awesome, we never got tired and can probably boast that we were the themepark experts during our week. Our little girl was exactly 1 metre 10 cms - be aware that a lot of the main attractions are 1 metre 20cm height minimum so she was a little disappointed not to get on some rides but she still enjoyed the Sesamo area as well as the rapids and el diablo rollercoaster which are exactly 1 metre 10cms requirement. We bought the 49 euro fast passes per person for the week - a bit extravagant but having looked back, this was the best buy of our holiday and would we do this again? absolutely. The themepark doesn't give any nominated fast passes like Disney so this is a must for people who have no patience or do not enjoying standing in full sunlight for perhaps one hour at a time - you literally walk straight on. We can't stress this enough to invest in these tickets!! Staying at the el paso also entitles you to 50% discount at the waterpark. We did this and had a great day, also a good investment.

All in all we had a fantastic week, we all had a great time. The kids compared it to Florida where we went the year before and they want to go back to el paso as it was a shorter flight so I think that is a good comparison for them to make.

Any negatives? Probably that there does seem to be colossal queues at reception (and sometimes they weren't overly friendly), people get in separate queues but then somehow manage to walk right on up to the desk and of course be dealt with before people who are standing queuing, I think they could look into this and how they handle queues. One weird rule they have is to play any game of pool you need to leave a 10 euro deposit in addition to putting money in the pool table - the deposit must be left with reception and you would need to be a pool / snooker pro if you wanted to stand in a long queue to pay a returnable deposit. The shop is across from reception, it would seem like the best place to leave a deposit rather than queue with people checking in and checking out?? These haven't put me off the hotel and I would return in the morning if I got the chance!!

Room Tip: 5th block - first floor. Quiet and overlooks the themepark views for firework display at night
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  • Stayed July 2011, travelled with family
    • Value
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Helpful?
10 Thank JAMESY417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PortAventura Hotel El Paso

Property: PortAventura Hotel El Paso
Address: Rambla del Parc s/n | PortAventura Resort, 43840 Salou, Spain
Region: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Salou
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PortAventura Hotel El Paso 4*
Number of rooms: 501
Official Description (provided by the hotel):
Just an hour from Barcelona, El Paso offers a "All Inclusive" designed for families, from which you can enjoy both the hotel and the park PortAventura. The hotel recreates a traditional Mexican hacienda with authentic Aztec decor. The spectacular gardens and the friendly treatment of its people will make you leave behind the stress of everyday life and delve into the beauty of colonial Mexico, just a few minutes from the gates of PortAventura Park.Tumbate really huge pool and relax in comfortable chairs while you impregnate all the excitement of the exotic and extreme comfort of Hotel El Paso. Your children will have fun playing in their pools.And nothing better for fun swimming around a sunken galleon in full pool! Structured in different buildings around a central gardens and crystal blue pools. In our restaurants, savor the best Mexican cuisine and will have espectaculos.Las colorful colonial-style rooms are ideal for a family stay, surrounded by gardens create an atmosphere of serenity and relaxation. Ideal for after hours fun dive into adventure at PortAventura Park break, as tickets are included in the price of your stay! In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more   less 
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Also Known As:
El Paso At Portaventura Hotel
Hotel El Paso
PortAventura Hotel El Paso Salou, Costa Dorada

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