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Ona Jardines Paraisol
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Reviews (279)
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All reviewswashing machinetrain stationliving roomhour minuteswash clothesrenting a carfull kitchenfamily vacationbase to exploreapartment was cleanroman ruinsfridge freezerquiet locationgood sized balconyplana busreception staffair conditioning
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89 - 94 of 279 reviews
Reviewed 17 February 2012

We had an exchange time-share here off-season (Feb). This was a one-bed apartment, sleeping four. The location is great. Ten minutes walk to the train station in Salou (trains to Tarragona, Fort Ventrua theme park, Barcelona. Secure parking is available underground, for Euro 35 per week, but free on-street. There is a supermarket five minutes walk away, past the police station, and many restaurants and bars within a few minutes stroll. The attractive seafront is twenty minutes walk, and the busier tourist resort with clubs etc probably half an hour or more.

The apartment block is not attractive from the outside, but is fine inside. The sofa bed split into two good-sized single beds, and we has a fridge, full-hob, microwave and washing machine, but no dishwasher. The main room and bedroom have aircon units which is also heat.

Room Tip: we stayed in block 2, which had clearly been re-decorated recently.
  • Stayed: February 2012, travelled with family
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4  Thank joetidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Ona Jardines Paraisol, responded to this reviewResponded 4 February 2014

Dear guest,

Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers.
It is always a pleasure to see firsthand the satisfaction of all our customers. This encourages us to keep working on the same basis every day.
We hope to see you again at Ona Jardines Paraisol.

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2011

My wife and I and another couple shared a 2 bedroom apartment for a week (ending 22 October). Although admittedly, we were quite apprehensive about the place, given all the negative comments, we went ahead. We found the place fairly large, clean and well equipped. ... and it was a very short walk (even with suitcases) from the Salou train station. Some of the appliances took a bit to get used to, however, they did work well. Comparing the Jardines Paraisol to one in North America cannot be made. This is not a JW Marriott or a Ritz Carleton, so you won't get all the amenities you get at those places ... after all, you are in Europe, so deal with it ...

The staff was very helpful and was able to assist us with most of our requests. They even helped to arrange our next hotel in Barcelona. We would stay here again.

Room Tip: By European standards, apartment is spacious, very clean and has good amenities. There are no amenities (i.e. children programs) offered by Jardines. The tTrain station about 7 minute walk away. Directions are pretty straight forward. Grocery stores and internet cafes are close by and very reasonable. Euros like their dogs but don't know how to clean up on the sidewalks.
  • Stayed: October 2011, travelled with friends
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6  Thank KW J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Ona Jardines Paraisol, responded to this reviewResponded 4 February 2014

Dear guest,

Thank you very much for your warm comment, which is a great motivation for the whole team.
Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride.
We hope to host you again in your future visit.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2011

My wife and I had an RCI exchange apartment for one week. The RCI website pics were either of different apartments or had been taken some years prior. The 1-bed apartment was adequate for 2 but would have been cramped if using the sofa bed with 2 children, impossible with 2 other adults. We stayed from 3rd to 10th September, not the height of summer but still hot.
Positive features - nice balcony for breakfast and late evening. Excellent housekeeping service, cleaned 3 times during our stay. Gloria in Reception spoke excellent English and was very helpful. Other reception staff appeared less helpful but possibly due to communication issues. Swimming pool excellent.
Negatives- On checking in we were hit with a 30 euro housekeeping fee. Probably more of an RCI communication issue rather than the hotel.
No air conditioning. Two small fans were totally inadequate for cooling the apartment. On our penultimate day I noticed that the power connection for the water heater had come adrift and required support from an inverted coffee jug to keep the connection in place to maintain a supply of hot water.

  • Stayed: September 2011, travelled as a couple
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1  Thank oztravellers128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Ona Jardines Paraisol, responded to this reviewResponded 4 February 2014

Dear guest,

First of all, let me thank you for the time you have spent on sharing your opinion of your stay at Ona Jardines Paraisol.
It is thanks to these comments that we can detect our errors and therefore implement changes to improve our quality. Let me tell you that housekeeping fee has never exist. Probably was one of the RCI taxes or fees and we at reception make only the payment that you stipulate in your booking confirmation.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2011

If you wish to stay out of the most touristy area of Salou, this is the perfect choice! The apartment seemed to be quite newly renovated with all the equipment you need to have a perfect vacation. There was even a washingmachine which most parents, like us, would appreciate. Nice poolarea but quite a lot of bugs...

There is a minmarket right up the street and ceveral restaurants in the area.

  • Stayed: July 2011, travelled with family
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1  Thank MonicaAlfredsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Ona Jardines Paraisol, responded to this reviewResponded 4 February 2014

Dear guest,

Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Jardines Paraisol even more.
We look forward to welcoming you back to the hotel.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2011

Our apartment had a full kitchen with washing machine, microwave etc. It was clean, comfortable and quiet. In a week the bed was changed once and towels three times. The apartment did not get serviced for two days in a row and we had some rubbish build up in the kitchen and could not find a place to dump it. That was really a small issue, the apartment was the nicest i have ever stayed in on sun holidays.
The pool is lovely, loungers were always available. There is a waterslide and little kids playground. Guests do not 'book' up the loungers with towels, people just come and go.
It is located about 5 minutes walk from the train station, 10 mins to the beach and 25 mins to the livelier end of the resort. There is a big supermarket 2 mins away. There are plenty quieter bars restaurants and shops beside the apartments. The location won't suit people looking for busy nightlife.

  • Stayed: July 2011, travelled as a couple
    • Value
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4  Thank Gra_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones Públicas at Ona Jardines Paraisol, responded to this reviewResponded 4 February 2014

Dear guest,

Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Jardines Paraisol team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Jardines Paraisol even more.
We look forward to welcoming you back to the hotel.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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