We stayed here for 4 days a family with one child, we purposely chose the aqquaria apartments because it was a nice size with 2 bedrooms & 2 bathrooms, kitchen and large balcony and sitting room.
These are the only good points.
I have been a reviewer on trip advisor for a few years now and you can believe every word I say... Read on.... We arrived late evening and picked up our keys at the solou suites and paid our 100 euro deposit, that was quite straightforward. We woke the next morning after a night of half decent sleep ( woke up by noisy neighbours - as walls paper thin) we then headed down to the pool area only to be told no sun beds, and no eating only water allowed, so we improvised and lay on the wet grass (sprinklers used over night). We did this for the next 2 days, just chilled by the pool while we watched the life guard challenge nearly everyone with his whistle for various things, not showering,eating, jumping in, etc, etc.
On our third day we went back up to the room only to find out our apartment had been ransacked and our possessions taken. We went down to reception immediately they are the MOST UNHELPFUL staff I have ever experienced, it was like "so what". They refused to ring the police and showed no empathy towards our situation. They just about managed to call a taxi for us to get to the police station. We gave a full report to the police and when we got back the police were waiting for us and apologised for our break in, at that point the manager had raised his ugly head and again he was about as much help as a chocolate fire guard. By that time word had spread across the complex and we found out 4 others had been robbed at the same time as us. We asked to be moved to another room and block which they did and we demanded our security deposit back as we had no money as all had been robbed, this was then handed to us very reluctantly by the " lovely Elizabeth" her customer service skills are an absolute disgrace and we were treated diabolical the whole way through. Every response to every question was no. Please note she said her name was Elizabeth but refused to give her surname. She was working with another man who seemed to stay in the back a lot on his pc.
We eventually went to our new room, but to be honest we never slept as we were scared and it took us ages to stop our child from crying as she thought they were coming back to get us. We even put the chairs up against the doors so no one could break in. This was clearly an inside job, we had no signs of break in so keys were used. When we checked out the receptionist wanted a copy of our police report which was funny because he could not speak English the day before, guess what we didn't give it him because we don't trust people that actually don't want to help or support their guests.
My advise to anyone who stays
here .... DON'T
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- Also Known As:
- Aqquaria Apartamentos Hotel Salou
- Ibersol Spa Aqquaria Salou, Costa Dorada