After arriving at the hotel at 11am the receptionist informed us that out room wasn't ready but we were a ale to get changed in the toilet and leave our luggage in the locked room next to the reception which was fine. Upon returning from the beach at 5pm our room was ready (524) we were given our keys and directed to out room. Once on the room I unpacked my suitcase to get a change of clothes to go out a run while my partner decide she would unpack later.
We both left at the same time 5:15pm, through the reception (3 or 4 staff there at this point) and I went out a run will my partner went to the Supermarket to pick up essentials. Once she arrived back ten mind later she could not find her iphone which she left on the table. Once I arrived back I tried calling but no answer. There was no signs of a forced entry. We both went to reception to explain someone had been in our room and the iphone was missing!? The gentleman could not of cared less, wrote down our room number and name on a bit of paper and handed us the phone to call the police!?? Am sure the would understand/care what I would be telling them! I decided to leave it and try not let it bother us as phones can be replaced and we weren't getting anywhere with the unhelpful staff.
We went up to get ready to go out for dinner when I went to put my Omega watch on......... and guess what!? Gone!
Luckily we have friends over in santa ponsa (Spanish) that took us to the police station for crime report! 4 hours later sitting in the police station we got our crime report!
From reading other reviews on here it appears we are not the only ones of the unforced entry!
I highly recommend that you spend a little extra and stay away from this horrible little budget hotel unless you want your goods stolen!
Thank you staff of Jardin Del Mar, enjoy my Omega watch and iphone!
- Official Description (provided by the hotel):
- Our hotel is located in the southwestern part of Mallorca, overlooking Santa Ponca’s bay. We offer apartments with air conditioning and private balcony. The hotel has an outdoor swimming pool, with a solarium with fantastic views. All apartments have a kitchenette and a fridge. They all are tile-floored and equipped with satellite TV. The Jardín Del Mar Hotel has a bar-cafeteria with big TV screens. There is also a snack bar by the pool. Among the leisure facilities, customers will find a gym and a beach volleyball court, sauna and indoor pool (not available from May to October). Free Wi-Fi (during the first hour) available in all common areas. The hotel is located 10 minutes drive from the lively resort of Magaluf. Customers will find Santa Ponca’s beach in about 5 minutes on foot. ... more less
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- Also Known As:
- Trh Jardin Del Mar Hotel Santa Ponsa
- Jardin Del Mar Santa Ponsa
- Jardin Del Mar Majorca
- TRH Jardin Del Mar Santa Ponsa, Majorca