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“Lovely hotel but huge issue with the sunbeds and attitude of the bar staff!”

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FERGUS Style Cala Blanca Suites
Ranked #5 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Lytham St Anne's, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely hotel but huge issue with the sunbeds and attitude of the bar staff!”
Reviewed 13 August 2014

This hotel is clean and modern and looks lovely.
I would give it 10 out of 10 for how clean the rooms and all the facilities were.
The entertainment staff were lovely and the kids had a great time.
There is a fantastic football pitch and kids clubhouses.
There is a gorgeous pony that needs a friend- PLEASE HOTEL CAN YOU PURCHASE ANOTHER PONY SO HE'S NOT SO LONELY.
The food was reasonable- not much in the way for vegetarians and I wasn't sure what I was eating most times.
The hotel is very busy and there are some queues at mealtimes.
The main issue is the sunbeds. People put towels on the 200 sunbeds the night before at about 12pm. There were 600+ rooms usually containing two adults and children - there were 200 sunbeds so you can imagine the issue. There is a very small man made beach attached to the hotel which is rocky and does not take the overspill from the lack of sunbeds! The pool area was lovely but with no where to sit it was not ideal!
The bar staff in the main bar were very impatient and rude to a lot of the holidaymakers, however the rest of the staff were ok.
This hotel has its good and bad points for a 4 star hotel. The kids loved every minute they were there. If there was another pool with sunbeds, a friend for the pony and a better attitude from the main bar staff then this would have made a perfect holiday.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Gerente at FERGUS Style Cala Blanca Suites, responded to this review, 23 August 2014
Dear guest,
Thank you for reporting us your experience after your last stay at FERGUS Style Cala Blanca Suites.
By making your comments known we can be sure to maintain the high level and also where we can improve.
We would be glad to have the opportunity to have the opportunity to receive you once again in our hotel and change your last impression
Yours sincerely,
David López (Hotel Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014 via mobile

Just returned from a week here. Had a fantastic time. Weather was hot hot hot!! Hotel is lovely. It's really modern and kept lovely and clean. Our room was spacious and on the quieter side of the hotel with a sea view which was perfect. Lovely park and play area with ping pong and volley ball for the kids which was opposite reception so even though kids out of site they could be watched. Lots of choice of food and we ate very well all week. All staff friendly and willing to help. Pool area not big enough for the hotel and definitely not enough sunbeds!!! We managed to get beds every day though and the kids loved the pool and slides. Careful of the indoor pool though as not watched and you can't see through the glass . . And not all kids can be trusted which is a shame! Beach area nice and was nice to be able to choose between the pool and sea. Lovely to sit down by the pool bar at night as view is beautiful . Entertainment team work really hard and our kids enjoyed some of use clubs. Met some lovely people there and our kids didn't want to come home. Would definitely recommend this hotel and would return too.

Stayed August 2014, travelled with family
Helpful?
1 Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Gerente at FERGUS Style Cala Blanca Suites, responded to this review, 21 October 2014
Dear Helen
Thank you for the time you spent to share your feedback on your stay at our FERGUS Style Cala Blanca Suites hotel, it is always rewarding to read that our guests have enjoyed their holidays among us
We also appreciate your kind words towards our staff, their kindness and helpfulness being our hotel´s main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing while staying among us
We look forward to seeing you again!
Best wishes,
David López (Hotel Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarm, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

Returned on Monday after 2 weeks at this lovely hotel. From the moment we arrived we were happy, happy, happy. The hotel is clean, modern and well kept and the rooms are serviced daily. The restaurant is bright and airy and the food of very good quality. There was always plenty of choice, it was always hot and there was always imaginative concoctions to try. (Seafood soup, delicious). The restaurant staff were friendly and quick to clear the tables. We had to queue a couple of times but we did go in high season when the hotel was full but there was always plenty of food available even if you were last to breakfast! The hotel is situated in a lovely cove, lots of people have complained about the little beach but for us it was perfect. Clear blue waters with the most amazing fish to see when snorkelling and a little cove that you could swim too and jump off the diving board. My kids loved it! The best thing about the hotel is the entertainment team, Leo and his gang of enthusiastic and happy staff made our holiday. I have to mention, Karolina, Christina, Ovi, Jessica, Lynn, Manuella, they were excellent. Plenty to do for the kids (we never saw them aged 12, 10 & 5) and the adults. There was Pilates, Yoga and Salsa dancing for those who wanted to feel like doing something and for which I was very grateful and food and drink demonstrations for those who wanted to sit at the bar and watch.
I would recommend getting a taxi if you want to get there in the 15 minutes it takes as I gather the bus takes around 1hour 30 min. We also hired a car from reception (which we found was the cheapest option) and travelled down the east coast to the little spanish villages, i never realised Majorca was so beautiful!! Theres a little train that takes you from the town of Soller which is beautiful to the port of Soller wheres there a lovely beach to have lunch and have a swim.
Ok, I do have to have one moan and this was what everyone i spoke to was complaining about. THE SUNBEDS!! We arrived after seeing previous reviews about having to get up early to reserve sun beds, something I hate to do and think is so unfair. However, after a couple of days I admit we joined the bandwagon cause if you didn't you couldn't get a bed all day. We resorted to setting an alarm for 6.30 in order to get one but we found that still a lot of the beds had towels on them, then we realised that people were taking them out before they went to bed!!!! In my opinion the hotel needs to addess this problem, not sure how, but maybe take towels off when they are reserved too early and when beds are left for a long period with no one occupying them. One day someone had reserved two beds near us and never even turned up to use them! Anyway rant over.. apart from that we had a superb holiday and will definitely return to Majorca.

Room Tip: All the rooms are lovely and I think would all have some sort of sea view.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Gerente at FERGUS Style Cala Blanca Suites, responded to this review, 16 August 2014
Dear guest,
We are glad we have fulfilled your expectations!
We would like to thank you for taking the time to share with us your comments ; our guest´s feedback is highly appreciate by all of our team and is of great help to not only keep us motivated but also to continuously improve our services and facilities.
With reference to your sunbeds comments, I would like to inform you that the hotel offers a limit number of sunbeds according to the size of the swimming pool area, for this reason in order to provide a good service, it is not allowed to book sunbeds.
Once again, thank you for your visit and look forward to welcoming you again in our FERGUS Style Cala Blanca Suites.
Warmest Regards,
David López (Hotel Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
2 reviews
Reviewed 13 August 2014 via mobile

First time we have done an all inclusive with the children and have just returned from here after a week. It was great but there are a few things that other travellers need to be aware of. The sun bed situation is dire and shamefully we found ourselves going out at midnight to secure beds as by 5am all 200 were gone and with two young children who want to be in the pool all day we needed to make sure we could see them and have a base. We also had to stick to regular meal times otherwise we had to queue which wasn't great and meant that we couldn't be as relaxed as we wanted to be.
In a nutshell the overall problem was that there were too many people there for the facilities it offered but overall it was a very positive experience particularly for what it cost us.

Stayed August 2014, travelled with family
Helpful?
Thank goodappetite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Gerente at FERGUS Style Cala Blanca Suites, responded to this review, 16 August 2014
Dear guest,
We would like to thank you for taking the time to share with us your comments; our guest´s feedback is highly appreciated by all of our team and is of great help to not only keep us motivated but also to continuously improve our services and facilities.
With reference to your sunbeds comments, I would like to inform you that the Hotel offers a limit number of sunbeds according to the size of the swimming pool area
All our team hopes to get an opportunity to welcome you here again soon!
Yours sincerely
David López (FERGUS Style Cala Blanca Suites)
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

Had a lovely holiday but a few complaints.. Note nought sun beds for all staying here.. Had to get up really early to put towels on bed.. You should be relaxed on holiday , not having to set your alarm at 6.30 am to guarantee a sun bed... Resorted to joining the majority and putting towels out before going to bed at night!!! The pool is very small , not big enough for the amount of guest .. No privacy, all next to each other crammed like sardines!!!! The food was very good , but a little like a canteen , no drinks served to you , had to go and get your own... In the Jet 2 brochure it states that all branded drinks are included, this is not the case.p, you have to ask for this , with most being at a added extra!!! No snack bar throughout the day , states in the brochure that there are snacks available.. Kids clubs fantastic and the staff are brilliant that run these... First time all inclusive. won't be doing this again in a hurry..

Room Tip: High floor away from main restaurant
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Deonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Gerente at FERGUS Style Cala Blanca Suites, responded to this review, 16 August 2014
Dear guest,
I would like to thank you for your words about FERGUS Style Cala Blanca SUites. It is nice to see that you enjoyed your stay here with us. By making your comments know we can be sure to maintain the high level and also know where we can improve.
We sincerely hope to welcome you back in the near future.
Kind regards,
David López ( Hotel Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2014 via mobile

We came here last year and it was fab; this year couldn't be more different - no pool bar, no sun beds , hotel too full, nowhere to get water before midday. 15 euros for a towel. Rooms getting grubby and a bit mouldy in bathroom. Loved this place last year won't be back

Stayed August 2014
Helpful?
4 Thank Danielle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 August 2014

Stayed here in July for 10 days. Well I can only say one negative thing about this hotel is that the all inclusive pool bar for drinks didn't start till 11oclock. I would of liked it to be opened at 10 o'clock for cool drinks at the pool. Apart from that this hotel is wonderful, great staff, they all worked very hard in every department. Entertainment, hotel maids, receptionists , bar and restaurant staff where all first class, they are a credit to your hotel. I stayed in room 216 which was wonderful , pool view and I really enjoyed sitting in the balcony late at night watching the entertainment as it also had a great view from this room . I would and am certainly returning to this hotel,and would definitely recommend it too everyone. Anyone who faults this hotel must be on another planet. Please ignore any uncalled for reviews, as this hotel is a must to visit if you are staying in Santa Ponsa. Keep up the great work fergus style cala blanca !!! I will be returning

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Gerente at FERGUS Style Cala Blanca Suites, responded to this review, 12 August 2014
Dear guest,
It has been very kind of you, that you took the time to let us know about your experience in our hotel.
Your nice review will help others travellers that would like to come, so I would like to present you again all of my appreciation
The entire team will be very glad to welcome you in the future
Yours sincerely,
David López ( Hotel Manager )
FERGUS Style Cala Blanca Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about FERGUS Style Cala Blanca Suites

Property: FERGUS Style Cala Blanca Suites
Address: C/ Huguet d'es Far 27, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Santa Ponsa
#4 Luxury Hotel in Santa Ponsa
#6 Romantic Hotel in Santa Ponsa
#6 Family Hotel in Santa Ponsa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — FERGUS Style Cala Blanca Suites 4*
Number of rooms: 175
Official Description (provided by the hotel):
Do you want to wake up every morning at the shores of the Mediterranean? Dive in the FERGUS Style Cala Blanca Suites, a design hotel in Santa Ponsa Bay of Majorcan and Mediterranean inspiration. An accommodation that will offer you the most pleasant experiences, entertaining days and the best rest on the seaside. Only our hotel in Costa de la Calma can offer you the magic of the Mediterranean, with traditional and Asian gourmet gastronomy, recently refurbished facilities and a first class personal attention. Imagine yourself staying in a hotel with theme parties near the swimming pool, free wifi in the rooms, All Inclusive service with premium brands, cycling, golf... At the FERGUS Style Cala Blanca Suites we want you to live an unforgettable experience, so that every day is perfect. Enjoy a golf trip to Santa Ponsa or a cyclotourism holiday in Majorca with the best equipment at your disposal. Our hotel in Cala Blanca is located just within a 5 minute drive to Santa Ponsa golf club and it offers you a locker for you to keep your equipment. For cycling lovers, the FERGUS Style Cala Blanca Suites features an indoor parking for 150 bikes, repairing and washing station, laundry with dryer for maillots and fruit for you to recharge energies before and after your routes. Besides, enjoy your family holidays with your pet: the FERGUS Style Cala Blanca Suites is one of the few pet friendly hotels in Majorca with relax areas for adults and children ... more   less 
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Also Known As:
Aparthotel d`Or Jardin De Playa Hotel Santa Ponsa
Jardin De Playa Santa Ponsa
FERGUS Style Cala Blanca Suites Santa Ponsa, Majorca

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