We booked through Booking.com. For clients in half board that arrive late, the hotel Delfin Mar offers a complimentary cold dinner in the room. We sent them an email stating we would arrive to the hotel around 10pm (our flight would arrive at 8 to the island airport) and they confirmed our booking and dinner. When we arrived at the hotel, the night receptionist told us they forgot to prepare our dinner (and we should go out to any restaurant). He also said that because our late arrival we would get the worse room at the hotel!!! But he offered us an apartment next door (Delfín Casa Vida, same company) for the same price, and we could still use their restaurant for breakfast and dinner, as well as the pool and the gym. The next day we went to the hotel restaurant for breakfast and the morning receptionist said we refused to half board when we accepted the apartment. We spoke to the manager and explained her, but she rudely said that when they told us we could still use the restaurant they meant we had to pay for the food. We called Booking.com and they said they would speak to them but susprisingly, they came back to us saying that the manager was quite sure about what the night receptionist told us, and that there was nothing they could do. We felt defenceless, deceived and mistreated. Booking.com and the hotel manager, that were not there at our arrival, decided we were wrong! At the very end, after much arguing, they decided not to charge us for the food (which we had only at breakfast as we decided to go out for dinner since from that moment we didn't like the atmosphere) but arguing is not something you expect to do when you are on holdays! And morevover, Booking.com agreed with the hotel management they wouldn't publish our opinion on their web. But I have read in blogs they do that quite often.
- Official Description (provided by the hotel):
- The 89 rooms of the Hotel Delfin Mar are designed to maximize the comfort of your holiday in Mallorca. With functional furniture were you can find the space to relax, ideal for family or friends holidays. All the rooms are eqquiped with telephone, TV, safe (payment) air conditioning / heating, hairdryer and balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Booking.com, Hotels.com, Expedia, TripOnline SA, HotelQuickly, Ebookers, Evoline ltd and Cancelon so you can book your Hotel Delfin Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Delfin Mar Hotel
- Delfin Mar Santa Ponsa
- Hotel Delfin Mar Santa Ponsa, Majorca