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“Excellent Well Recommended”

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Iberostar Jardin Del Sol Suites
Ranked #2 of 33 Hotels in Santa Ponsa
Certificate of Excellence
Reviewed 29 July 2011

Me and the wife have just returned from our second stay at this hotel and both agreed what a marvelous place it is.How people can write negative reviews is beyond me and I can only assume they are idiots.All the staff were very friendly and helpful with a special thanks to Tania and the restaurant people who made our holiday special.Also the girls who cleaned our room totally trustworthy and charming.

  • Stayed: July 2011, travelled as a couple
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7  Thank billyboro2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 8 August 2011

Dear Sir/Madam,

Thank you for taking the time to share your experience at Iberostar Suites Hotel jardin del Sol with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,432 - 1,438 of 2,303 reviews

Reviewed 29 July 2011

Returned today after a weeks stay. The hotel is clean, the staff are friendly and everything runs very smoothly.
The all inclusive option is the best we have ever had- ALL drinks are included, not just local beers and spirits. Watch out though, the measures are very large! Nice to see that no one seemed to go there to get drunk as happens in a lot of all inclusive hotels.
We loved having a table on the outdoor dining terrace and the waitress was lovely.
Our party ranged from 14 (no one younger than 14 is allowed) to mid 70's and although it was a bit quiet for the younger generation, we all enjoyed our holiday.
Nice indoor pool and sauna for cloudier days.The ouitdoor pool was quiet as there were no kids, but the sunbed grabbers started VERY early- by 7am most were taken but we always managed to find some room.
The only negative thing to mention is the lack of hot water from 5 o'clock onwards. The rooms have lovely big whirlpool baths in the living area so you can relax overlooking the bay but if there is no hot water the whirlpool baths are useless. We got around this by running a hot bath at about 4.30 and by the time we got in at 6pm the water was still hot enough to enjoy. Internet access also very expensive- we took our own ipad and the password for wifi cost 15 euros for 24 hours.
It is a fair walk to the main shopping area-some steep hills so not ideal for the less mobile. The beach is also about 20 minutes away.
All in all we thought this was an excellent hotel and worthy of it's 4 stars.

Room Tip: We had rooms in 2nd block. Lovely views and nice and quiet.
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  • Stayed: July 2011, travelled with family
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5  Thank Bov925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 8 August 2011

Dear Madam,

Thank you for taking the time to share your experience at Iberostar Suites Hotel Jardin dcel Sol with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2011

Staff friendly and approachable accommodation very clean and spacious,Quiet location walking distance to local shops and bars and around 20 minutes walk to beach, with loads of amenities bars shops and night clubs. Food was very good with large selection and choice, if there was a down point in busy periods they could have more sun beds around the pool.

Room Tip: our room was in the second block away from the pool/bar/reception was very quiet but the bar shuts a...
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  • Stayed: July 2011, travelled as a couple
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4  Thank 118Suffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 8 August 2011

Dear Sir,

Thank you for taking the time to share your experience at Iberostar Suites Jardin del Sol with us. We are delighted that you enjoyed all our services, especially the food. We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar

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Reviewed 28 July 2011

Stay for four nights July 2011 in the panoramic suite. Rooms clean, the power of the shower brilliant and rooms very spacious The views were fantastic. Stayed all inclusive and cannot complain plenty of choice breakfast, lunch and dinner Staff all very pleasant, helpful and professional. Quite location which I wanted added to the adult only made this a very relaxing holiday. Having the mini bar included in the all inclusive, bath in the room, shower and shaded bed on the balcony, champagne and strawberries offered at breakfast one morning are but a few of the extras which made my stay extra special. Well done Iberostar I hope to be able to stay in one of your hotels next year.

Room Tip: all rooms seem to have a great view but for something extra special book the panoramic suite
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  • Stayed: July 2011, travelled as a couple
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6  Thank ClarkeBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 8 August 2011

Dear Clarke,

Thank you for taking the time to share your experience at Iberostar Suites Hotel Jardin del Sol with us. We are delighted that you enjoyed all our services, the views and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2011

We are just back from this hotel after a week long holiday. We could not fault the hotel. Having read some of the reviews, I feel that they are overly harsh. I agree that there is no kettle or cooking utensils in the room even though there is a hob and extractor fan - but very few hotels offer cooking facilities. There is a deposit to pay for towels, but we have paid this in every other hotel and you do get your money back when they are returned. We found the staff extremely friendly and helpful. All the rooms in the hotel look out to the sea and beach so the views are lovely. We used the half board facility rather than all inclusive as we are not big drinkers. The location of the hotel is great as it is less than a 5 minute walk to the square where live shows are held and then you can stroll along the main tourist area which is full of restaurants and bars. The 'no kids' policy of the hotel means that relaxing by the pool is very quiet and peaceful. All in all we loved the hotel and will definitely return.

Room Tip: We booked a superior room but where upgraded to executive on arrival. Bring a hairdryer as the hair...
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  • Stayed: July 2011, travelled as a couple
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4  Thank Dublin22gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

This hotel was everything we were looking for relaxing, friendly, quiet, and very very clean. We were greeted by very friendly people. They gave us to a lovely room overlooking the pool with a sea view...we also had a big jacuzzi bath in the room. Our room was very spacious, which was cleaned every day with clean towels left every day. We went all inclusive, we were spoilt for choice with all the food and drink on offer. The food was superb with a lot to choose from ...spolit for choice!! The swimming pool which overlooked the sea was extremely relaxing but you will need to grab a sunbed first thing in the morning!!! If you're looking for a hotel with a good entertainment then this hotel is not for you. Overall we found this hotel to be excellent and will return someday.

Room Tip: Our room had a jacuzzi bath in the room. We overlooked the pool with a sea view
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  • Stayed: August 2010, travelled as a couple
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5  Thank suecrane1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 29 July 2011

Dear Madam,

Thank you for taking the time to share your experience at Iberostar Suites Hotel jardín del Sol with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.

We assure you that we will continue working to improve your next experience with us.

Yours sincerely,
Online Experience Manager, Iberostar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2011

disappointed with this hotel only rate it a 3 star and definately not a 4 star. the standard of the hotel was average and although the food was ok it certainly not the standard of a 4 star hotel, to eat buffet food for seven nights and although a large choice, somewhat repetitive, we expected at least a proper 3 course waitress service dinner, not having to queque up in line to get your food, however the staff were friendly and helpful. unless you eat very early each night, it was very difficult to get seats to eat out on the balcony in the open air. the swimming was lovely but it was very annoying to find beach towels were put out very early in the morning to get a beachbed near the pool, the other choice was to go swimming in the sea which was wonderful although there are only rocks to dive off or walk off the made up and very wobbly jetty with slippery seaweed covered steps, quite dangerous. our room was pleasant but it was ridiculous to find we had to hire a kettle in order to make an early cup of tea in the morning with no coffee or tea bag facilities and although there were two hot rings available for some sort of cooking if you wanted to, there were no plates or even a knife and fork or cup and saucer available, ridiculous and the fridge was only a cooler, unheard of. also paying 15 euros to hire two beachtowels for the sunbeds was stupid for a 4 star hotel. however the hotel was very clean, but very overpriced in comparison to many other 4 star hotels i have stayed in, will not visit again and santa ponsa was very touristy and full of cheap nasty little gift shops, dont go x

Room Tip: try for an upgrade so you wont be disappointed
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  • Stayed: July 2011, travelled with friends
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1  Thank melindasenington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 25 July 2011

Dear Madam,
Thank you for taking the time to share your experience at Iberostar Suites Hotel Jardín del Sol (Mallorca) with us. We are sorry to hear that your stay with us did not meet your expectations.

We understand that the same property can be valued in a different way by different guests as this is usually rates as “excellent”. In regards to your comment, please note that at Iberostar we pride ourselves in offering fantastic locations for our hotels. Iberostar Suites Hotel Jardin del Sol has a beautiful view over the bay of Santa Ponsa and even if this bay is considered a leisure area, our hotel is located in a quieter end of the bay. We do also have 4* renovated hotels in other quieter areas, such as Iberostar Club Cala Barca (renovated in 2010).

At Iberostar we strive to provide a unique experience to each client, therefore your opinion is very important to us. We have taken all appropriate measures to address the inconveniences you encountered.

Again, thank you for sharing your impressions; it gives us the opportunity to improve and offer better service on your next visit.

Yours sincerely,
Online Experience Manager, Iberostar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Jardin Del Sol Suites

Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santa Ponsa
#1 Luxury Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
Price Range: £125 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Jardin Del Sol Suites 4*
Number of rooms: 260
Official Description (provided by the hotel):
The IBEROSTAR Suites Jardin del Sol hotel is perfect for couples who wish to explore Majorca. Located in an exclusive setting looking out over the sea at Costa de la Calma, the Suites Jardin del Sol hotel offers an array of experiences for couples that are in love or that want to fall in love. The 261 rooms of this hotel are suites that include a whirlpool bath and many of them feature spectacular sea views and also have a private pool. The Star Prestige service also grants access to a VIP zone featuring a spectacular pool with hammocks hanging next to the water, an exclusive bar, solarium with sun loungers and Balinese beds, armchairs with a perfect lookout to watch the sunsets and direct access to the sea. And if that wasn't enough, the Suites Jardin del Sol hotel has a complete SPA Sensations, free Wi-Fi, an All Inclusive accommodation type (optional), two pools, golf course nearby, fitness room, entertainment workshops for adults, two restaurants and two bars with the best ambience... A bit of everything for guests over 16 years of age. ... more   less 
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Also Known As:
Iberostar Jardin Del Sol Suites Santa Ponsa, Majorca
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca

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