We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not bad but wouldn't return.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
IBEROSTAR Suites Hotel Jardin del Sol
Ranked #2 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Portsmouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not bad but wouldn't return.”
3 of 5 bubbles Reviewed 5 April 2014

Stayed in Oct. and found the whole place very quiet and boring. The hotel didn't have much going on, so on days when the weather wasn't good there was nothing to do. Rooms were quite nice and clean but a couple of the staff members seemed a bit snooty to us. Food was ok. Got a bit bored of it by day 5 but it was all fresh. Santa Ponsa has a nice beach so maybe in the hotter months it might be better to visit.

  • Stayed October 2013, travelled as a couple
    • Value
Helpful?
4 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, 7 April 2014
Dear John,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Suites Hotel Jardin del Sol. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

Our service and staff have been highlighted many times because of their exceptional quality and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your concerns and I will be forwarding them directly to the management team for immediate evaluation and action as needed.

Moreover, we lament hearing that apparently you were not properly informed about our hotel’s services and would like to take the opportunity to inform you that our adult’s only hotel situated in the Costa de la Calma is mainly geared toward guests looking for quiet and relax, this is why we only provide soft animation and not a full entertainment program like in other hotels of our brand on the island of Majorca; we encourage you for future occasions to contact our call center from where we can offer you a personalized booking guidance and help you select the destination, hotel type and services that best match you holiday needs and wishes.

The passion for gastronomy being one of the prime pillars of our company, we took good note of your comment on the variety of our buffets, although we would like to highlight that our talented Chefs follow a two weeks menu rotation so as to ensure a wide array of both local and international delights throughout our guest’ stay; on the other hand we thank you for pointing out the quality and freshness of the dishes.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Thank you once again for your visit and the courtesy of your time; hopefully we can fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,886 reviews from our community

Traveller rating
    1,051
    514
    187
    90
    44
See reviews for
188
1,312
44
31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ireland
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

not one thing can I say to lower the standards of this hotel.
it is one fab place. my son and his girlfriend came with us this time round. they loved it that much they have booked to go back this june. my advise is if u are going to book the iberostar. you have to book the prestige area. it's fantastic. but I have to say one thing. since we first stayed in the iberostar. they have tripled there price in two years. Its a shame really as it is just a fab hotel. I mean. for 7 nights in prestige area is 1400 euro's also I must say last time round there was a lot of noisy people over us which resulted in our neighbours leavin the hotel early. I no he complained to management and nothing was done. but apart from this we had a lovely stay.

Room Tip: any prestige area. but pool side room is just fab.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank katemaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

We paid a bit extra for the Star Prestige service and it was definitely worth the money. All the star prestige rooms are in a separate part of the hotel. You have exclusive access to a separate bar, pool and information desk. The bar has cakes and sandwiches available for free all day and at night the view is stunning. There is no loud banging music all day here. The pool is beautiful and quiet. There are hammocks and loungers in the pool, and there is never a shortage of loungers.

We did not go to the 2nd pool or bar for the other guests so we cannot comment on it.

The hotel has private access to the sea, with lots of areas to jump in and snorkel.

We paid for half board and is was the best food we have ever had in a hotel. The selection is vast, and they never ran out of anything. There are several options, so there is always something for everyone. There are several chefs cooking constantly to your specifications. We loved the desserts and fruit selections.

If you arrive late in the evening, or early in the morning, there is a selection of food available in the dining room.

Our room was very nice, a superior sweet. Separate sleeping and living quarters, very nice bathroom and a huge Jacuzzi bath! the balcony was large and had stunning views of the bay. Small tip, ask for a room as high up as possible because there are a few along the side of the pool which I can imagine were not as private.

Some reviews say that this hotel is far away from the centre of Santa Ponsa, however we felt it was an easy walk up or down a gentle gradient. About 5 minutes to get to the Square and a further 5-8 into the centre.

For entertainment, the Square is fantastic for families as well as couples. There is live entertainment every night. There is a stage surrounded by a couple of bars and small shops. We recommend Lady Gaga! The town is livelier with lots of bars for those who want to stay up late.

All in all we really enjoyed our holiday and loved this hotel, which we would definitely return to!

Room Tip: Star prestige on the highest floor possible!
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank CharRichUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, 13 March 2014
Dear Guest,

Thank you for sharing your thoughts and experience at our IBEROSTAR Suites Hotel Jardín Del Sol; guest satisfaction is our number one goal and there is nothing better than achieving it.

Moreover, we thank you for pointing out the comfort of our Star Prestige accommodations as well as the exclusive amenities reserved for our guest staying in this area of our hotel which is thought to enhance our guests’ overall experience with personalized attentions and high standard services.

We also greatly appreciate your praising comments on our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, we thank you for your highlight on our prime location, affording breathtaking views over the stunning Bay of Santa Ponsa, direct access to the sea and with a wide array of leisure and dining options within easy reach.

Thank you once more for your praising review and the courtesy of your time; It will be a real pleasure to welcome you back on your next trip to Majorca and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardín Del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 23 February 2014

I will not say that the hotel is no good because it is a nice hotel like all iberostars hotels and food is also great but we felt bad when we asked for a change of room and when the reception personal made it bigger than what we had asked for and there was a added bad feeling when there was other people next to us listening. I would say that the hotel is nice and the location is nice but like other people on holiday have said the reception personal should be more gentle and more helpful and I understand that sometimes you can not change the room because the hotel is full but not in october when we could see that the hotel had only a few people. But this is not affect our stay at Iberostars again and maybe i would have said better things if we didnot have the problem.

Stayed October 2013, travelled as a couple
Helpful?
6 Thank Oliver H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, 26 February 2014
Dear Oliver,

Although we sincerely regret reading that your stay at our IBEROSTAR Suites Hotel Jardin del Sol was not as enjoyable as it could have been, we are grateful for the time you took out of your day to share your feelings on Tripadvisor so we can take your vision into consideration to improve the level of our services.

We deeply lament reading that you did not feel well looked after by our reception team when requesting a change of room and passed on your comment to our head of department for revision because at IBEROSTAR we want our personnel to be welcoming and professional at all times ; however we would like to point out that depending on the room type chosen at the time of booking, we may not have other rooms available in the same category and can only offer the possibility to upgrade to a different type of room with an extra charge.

We encourage you for future occasions to contact our call center from where we can offer you a personalized booking guidance and help you choose the accommodation that best meets your holiday needs and wishes.

On the other hand, we thank you for pointing out the quality and variety of our buffets as well as the beauty of our hotel and great location offering breathtaking views over the bay of Santa Ponsa, one of the quietest corners of the beautiful island of Majorca.

Our goal is to ensure that our guests feel comfortable and fully enjoy their visits and we are eager to regain your confidence during another occasion if you gave us that chance.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

I took my husband here for his 50th birthday.what can i say only ten out of ten.from we arrived until we left we were made.feel welcome.views.staff,food rooms.everything in this hotel was a 100%Thank you to all at the hotel for a fab holiday.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lillian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, 21 February 2014
Dear Lillian,

First of all, we thank you for choosing our IBEROSTAR Suites Hotel Jardin Del Sol for such a special occasion as your husband’s 50th birthday We take a lot of pleasure in making each of our guest’s visits "fab", especially when it comes to special occasions.

It is wonderful to hear that all the aspects of your stay contributed to a successful holiday experience in Majorca, from our comfortable and luxurious suites and the breathtaking views over the bay of Santa Ponsa to the professionalism of our staff and their genuine helpfulness and the quality of our cuisine; we will certainly not fail to congratulate our staff on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for your visit and the courtesy of your time; we would be delighted to accommodate you again on your next visit to Majorca ensuring you in advance of our utmost commitment to offer you another enjoyable holiday experience among us.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rome
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

we have been to jardin del sol a few times over the last 20 years and the reason we go there mostly is the beautiful views. We returned June 2013 for a few days as a treat for our 25th wedding anniversary and stayed in the penthouse suite half board, my hubby called yolanda before our arrival and organised flowers etc.friendly staff, food lovely. would highly recommend, great music in the ol' triangle in the evenings beside the square. tell Kevin Hi.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank joeyshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, 3 February 2014
Dear Guest,

First of all, we would like to thank you and your husband for choosing our IBEROSTAR Suites Hotel Jardin Del Sol for your 25th Wedding Anniversary getaway in Majorca; there are special occasions in life one would not like to spoil and we are truly happy that your experience matched your expectations.

As you well mention the views over the bay of Santa Ponsa from our hotel are truly breathtaking and undoubtedly one of the highlights of our hotel; moreover, we are glad to read your satisfaction with the comfort of our Star Prestige Penthouse accommodations with their 40m2, individual terrace and a second large terrace on the upper floor with hammocks and private access, large outdoor heated Jacuzzi tub and shower, relaxing furniture and many other amenities to make our guests stay a very exclusive and special one.

Moreover, we thank you for pointing out our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Once more, thank you for making us your choice hotel; we hope to have the pleasure of serving you again in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hull united kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Went here with 5 ladies for my friends 50th in August. The hotel is brilliant and the views are stunning. The food and drink were 5 star so much choice was spoilt as what to pick! The staff are friendly and attentive. The rooms stunning with jacuzzi in it. You can walk into town takes about 30 -40 minutes. Also just around the corner a large selection of shops and bars. I would not hesitate to come back to this hotel I couldn't find any fault with it.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank maggiestones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Suites Hotel Jardin del Sol, responded to this review, 12 December 2013
Dear Guest,

First and foremost we would like to express our gratitude for the time you took out of your day to write and share a review on your holiday experience at our IBEROSTAR Suites Hotel Jardin Del Sol; it is always wonderful to hear that our guests take back home some nice memories of their holiday among us.

We also thank you for your mention on the quality and variety of our buffet offer, this being one of the prime pillars of our company, we will not fail to congratulate our expert Chefs for their contribution to an enjoyable overall stay in our hotel.

Moreover, we are enchanted to read your praising comments about our staff. In IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Last but not least, thank you for mentioning the stunning views on the bay of Santa Ponsa and the walking distance to the many dining and leisure options on the doorstep.

Once more, thank you for your time; it would be a real pleasure to welcome you back on your next trip to Majorca, and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Santa Ponsa
0.1 mi away
SENTIDO Punta del Mar
SENTIDO Punta del Mar
#3 of 36 in Santa Ponsa
4.0 of 5 bubbles 1,665 reviews
0.8 mi away
Viva Rey Don Jaime & Spa
Viva Rey Don Jaime & Spa
#4 of 36 in Santa Ponsa
4.0 of 5 bubbles 2,012 reviews
0.2 mi away
FERGUS Style Cala Blanca Suites
Show Prices
Show Prices
Show Prices
0.8 mi away
Holiday Park Apartments
Holiday Park Apartments
#1 of 36 in Santa Ponsa
4.5 of 5 bubbles 1,414 reviews
3.5 mi away
Sol Beach House Mallorca
Sol Beach House Mallorca
#2 of 39 in Palmanova
4.5 of 5 bubbles 1,053 reviews
0.7 mi away
H10 Playas de Mallorca
H10 Playas de Mallorca
#16 of 36 in Santa Ponsa
4.0 of 5 bubbles 1,026 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Suites Hotel Jardin del Sol? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Suites Hotel Jardin del Sol

Property: IBEROSTAR Suites Hotel Jardin del Sol
Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Ponsa
#1 Spa Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
#2 Family Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — IBEROSTAR Suites Hotel Jardin del Sol 4*
Number of rooms: 260
Official Description (provided by the hotel):
Discover the IBEROSTAR Suites Hotel Jardín del Sol, a Spa hotel in Santa Ponsa. This four-star all-inclusive hotel is located in a beautiful spot on Santa Ponça Bay, Costa de la Calma, Majorca. An adults-only hotel, it has a wide range of luxury suites and the exclusive Star Prestige area, where guests will find everything they need to spend the best and most exclusive vacations. Star Prestige: Find out the benefits and exclusive services of this new area. Book your accommodation in the new Star Prestige. In this exclusive area, you will enjoy personalised service, a separate check-in/check-out reception, a lobby including an exclusive rest area and newspapers daily, the Star Prestige Bar, a terrace affording stunning views, an exclusive sunbathing area with Balinese beds, a swimming pool with loungers, a heated outdoor Jacuzzi tub, exclusive discounts at the SPA Sensations, free admission to the hydrotherapy area and free late check-out (subject to availability). The Perfect Couple's Getaway in Majorca. The Costa de la Calma's tranquillity and excellent beaches attract a multitude of travellers looking to relax and disconnect from their daily routine. The IBEROSTAR Suites Hotel Jardín del Sol is a peaceful seaside oasis perfect for romantic getaways. Adults-Only (+16). The IBEROSTAR Suites Hotel Jardín del Sol is an exclusive adults-only resort in Santa Ponça. All of Jardín del Sol's entertainment offerings provide the most enjoyment to guests while balancing Costa de la Calma's relaxing atmosphere. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to 3 devices – to use during your stay. Jacuzzis in All Rooms. Luxury and comfort define the IBEROSTAR Suites Hotel Jardín del Sol's guest suites. Fully equipped with the latest technology and terraces offering breathtaking views, all rooms in this Santa Ponça adults-only hotel feature double jacuzzis for the ultimate in relaxation. Asian Wellbeing: The IBEROSTAR Suites Hotel Jardín del Sol offers the exclusive Spa Sensations, a hotel spa concept in which relaxation techniques are applied to the mind and body and where guests can experience maximum comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Ebookers, Odigeo, TravelUp, Hotels.com, Priceline, Lastminute, Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your IBEROSTAR Suites Hotel Jardin del Sol reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Jardin Del Sol
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca
IBEROSTAR Suites Hotel Jardin Del Sol Santa Ponsa, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing