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“Ladies beware”

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IBEROSTAR Jardin del Sol Suites
Ranked #2 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Middlesbrough, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Ladies beware”
Reviewed 4 July 2014

Having recently returned from the Jardin del Sol having been there 3 times previously we found out that the hotel had been upgraded with the addition of the Star Prestige area included.
The room we had reserved was a Superior Suite in the main building and we up graded at additinional cost as the original suite was dark and dismal.
On the seventh day of our stay my wife was waiting for me outside the main entrance of the hotel when she was accosted by 2 gypsy type females who whilst attempting to attach some type of flower to the inside of her bikini top robbed her purse containing 200 euros.
When reported to hotel staff the hotel did contact the police who on arrival said that this is now common on the Island.The hotel porter/sheriff guy also said that this was not the first time that this had happened outside this entrance to lone female guests.
The hotel dismissed our concerns and were in fact only to happy to get the rid of the police as quickly as possible.
If in fact this has happened before the hotel should be warning arriving guests as to this danger and my wife believes that if she had resisted these thieves she could of been harmed.
This incident was very traumatic and we will never return to this hotel again as the hotel management response was very dissapointing.

Room Tip: Stay in Star Prestige junior suites Level 4
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  • Stayed June 2014, travelled as a couple
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Helpful?
5 Thank billyboro2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Jardin del Sol Suites, responded to this review, 10 July 2014
Dear Guest,

We first would like to express our sincerest gratitude for your many visits to our IBEROSTAR Suites Hotel Jardin Del Sol and for the time you spent to review your recent holiday experience among us; we deeply regret reading that we fell short of your expectations on this occasion and will be forwarding your remarks to our management team for revision and improvement.

In Majorca, like in any other touristic area, thefts can occur; whenever a guest informs us about a theft outside the hotel, we immediately contact the closest police station for our guests to make an official declaration, but unfortunately there is not much more we can do and regret you didn’t feel well looked after by our staff.

Please receive our sincerest apologies if you experienced any inconsistency in our service; We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,135 reviews from our community

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Traveller tips help you choose the right room.   Room tips (456)
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English first
Worcestershire, UK
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 July 2014

My daughter and I stayed for three nights all inclusive in the Star Prestige part of the hotel (room 2703). There was absolutely nothing to find fault with and we had an amazing mother/daughter break. Staff were all friendly and professional. Special mention to Sheriff and Yumana who looked after us like royalty, and the adorable Neide in the restaurant - as we overheard another guest remark "always smiling, always working hard".

Make sure to book the all inclusive package; excellent value for money. I had never done this before but cannot imagine doing anything else. The choice and quality of the food in the restaurant was superb. However, being able to have the other included little perks like free minibar and snacks/cocktails by the pool was the icing on the cake.

A couple of gripes noticed on reviews re reservation of sunbeds was definitely not a problem during our stay. We always had the choice of sunbed loungers/Balinese daybeds/comfy easy chairs at any time of day! Also sleep quality of beds was fine.

Worth noting also that on the first night the aircon in our room was not working. We reported it to Yumana the next morning and it was repaired within the hour. How's that for service!

This was also my first 'package holiday' booked through Classic Collection and again can thoroughly recommend. The convenience of flying from a local airport and private transfer to and from the hotel (super drivers/Merc saloon) made it a completely stress free holiday. Already planning the next one, probably back to Jardin del Sol!!

Room Tip: Star Prestige - top floor for the breathtaking views across the bay
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  • Stayed July 2014, travelled with family
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Helpful?
1 Thank Yvonne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 July 2014

Stayed in the "poor people" end - by that I mean not the prestige end. Stayed 20th to 30th June 2014. On check in we were given a complimentary refreshing drink. The reception staff very helpful. Check in was fast smooth and efficient. Our room on the 2nd floor was beautiful, spacious, plenty of wardrobe space and very clean. I just found the bed a little hard but other than that a great space. The dining room is very big and there was always a table available. Some people did queue though for a table on the outside balcony, food average for a large hotel but always something on the menu that I fancied. Took a bit of time getting used to signing for drinks etc in the restaurant and bar, bit like being on a cruise!! Overall this is a great hotel, really quiet and relaxing as it is adults only, no screaming kids jumping in the pools. Just one criticism - the bar staff are slow, not particularly friendly and don't like giving you ice to take to your room. One barman told us that ice costs more than the water and spirits!!!! We will be going again though as its in an ideal location. Views from all rooms spectacular and just far enough out of the way of the busy town area to remain quiet relaxing and peaceful but just 10 minute stroll if you need a bit of night life.

Room Tip: All rooms have a sea view. We met a couple who downgraded from the prestige part as they said the &q...
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  • Stayed June 2014, travelled with friends
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Helpful?
3 Thank LesleyH605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

This is an excellent hotel in the most fantastic location, quite and very relaxing. Excellent staff all very friendly and helpful. Star prestige area is worth paying a small supplement for and has a private pool, bar and reception area. The quality of the food in the restaurant was very good and there are some nice restaurants within a few minutes walk in a fancy a change. Overall a great experience and will definitely will be making a return visit.

  • Stayed July 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Iberostar.com

Helpful?
2 Thank Jeffrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 June 2014

We stayed here for 8 nights in the star prestige area which is fabulous (well worth the extra) we had a junior suite which was spacious with large bath & very comfortable huge bed with stunning views across the bay. No complaints but as it was a special anniversary we upgraded after 4 nights to a penthouse suite which was amazing. Room as before with stairs to roof top terrace with amazing views & large outdoor whirlpool total luxury. We stayed all inclusive food was very varied with plenty to choose from. Staff in all areas very polite & friendly. In the restaurant Fernando was entertaining & Ricardo very professional. In the prestige bar Dama & Tania were lovely.
Only minus was not enough sunbeds in prestige area which resulted in the towel wars in the morning. Also there was no identification of star prestige guests which left the whole area open to abuse as anyone could walk from the bottom pool area via the path to the prestige area this needs reviewing.
We had a brilliant stay & will be returning highly recommended.

Room Tip: Penthouse 2711 amazing views
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level 4 Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 June 2014

We soon learned in the elevators that this was a divided hotel. We would never have chosen this hotel if the pictures and reviews had shown what we actually got. We were also disappointed by the laissez faire attitude of staff, maybe the so called prestige customers get better service.
Rosa's genuine smile and service made a difference, thank you.
The reservation of sunbeds must stop, it was terrible. Other hotels have succeeded.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
3 Thank teres105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Jardin del Sol Suites, responded to this review, 30 June 2014
Dear Guest,

We lament hearing that apparently you were not properly informed about our IBEROSTAR Suites Hotel Jardin Del Sol hotel’s services and are grateful for the time you spent to review your overall stay.

As you can see both on our website and brochure, our hotel counts with different accommodations: Suites and Junior Suites and Star Prestige rooms, this information is duly reported and also made very clear by guests on opinion portals such as Tripadvisor; however we would like to point out that in any hotel you will find different types of accommodations with different prices, exclusive services and amenities.

Moreover, we are sorry to hear that you did not feel well cared after by our staff and not being informed immediately; for future occasions please do not hesitate to contact our management team present all day at the hotel to point out any disservice, they will be enchanted to assist you; please know, your comments have been shared with them for information.

According to the hotel policy, reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter, we commit to revise our procedures so as to avoid this from happening in the future.

On the other hand we thank you for your kind words for Rosa, we will not fail to congratulate her on your behalf for her contribution to your wellbeing whilst staying among us.

Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products; therefore we are always willing to guide you in our call center or through our webpage to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 June 2014

Stayed 16 -24th June 2014. First Class Hotel. Rooms spacious and well equipped. Booked via Iberostar website so became a member of hotel Chain earning reward points which we redeemed during our stay. Free Champagne, Mini bar and Massages.Love the location -stunning views. Staff very professional and friendly. Have already re booked for October. Highly Recommended.

Room Tip: 4th Floor -or pay extra for prestige Room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DaisyMay321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Jardin del Sol Suites

Property: IBEROSTAR Jardin del Sol Suites
Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Ponsa
#1 Spa Hotel in Santa Ponsa
#2 Family Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — IBEROSTAR Jardin del Sol Suites 4*
Number of rooms: 260
Official Description (provided by the hotel):
The IBEROSTAR Suites Jardin del Sol is your hotel for two if you want to explore Mallorca. Located in an exclusive enclave on the Costa de la Calma that faces the sea, the Suites Jardin del Sol hotel offers an array of experiences for couples that are in love or that want to fall in love. The 261 rooms of this hotel are suites that include a whirlpool bath and many of them feature spectacular sea views and also have a private pool. The Star Prestige service also grants access to a VIP zone featuring a spectacular pool with hammocks hanging next to the water, an exclusive bar, solarium with sun loungers and Balinese beds, armchairs with a perfect lookout to watch the sunsets and direct access to the sea. And if that wasn’t enough, the Suites Jardin del Sol hotel has a complete SPA Sensations, free Wi-Fi, an All Inclusive accommodation type (optional), two pools, golf course nearby, fitness room, entertainment workshops for adults, two restaurants and two bars with the best ambience... a bit of everything for guests over 16 years of age. ... more   less 
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Also Known As:
IBEROSTAR Jardin Del Sol Suites Santa Ponsa, Majorca
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca

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