Having recently returned from the Jardin del Sol having been there 3 times previously we found out that the hotel had been upgraded with the addition of the Star Prestige area included.
The room we had reserved was a Superior Suite in the main building and we up graded at additinional cost as the original suite was dark and dismal.
On the seventh day of our stay my wife was waiting for me outside the main entrance of the hotel when she was accosted by 2 gypsy type females who whilst attempting to attach some type of flower to the inside of her bikini top robbed her purse containing 200 euros.
When reported to hotel staff the hotel did contact the police who on arrival said that this is now common on the Island.The hotel porter/sheriff guy also said that this was not the first time that this had happened outside this entrance to lone female guests.
The hotel dismissed our concerns and were in fact only to happy to get the rid of the police as quickly as possible.
If in fact this has happened before the hotel should be warning arriving guests as to this danger and my wife believes that if she had resisted these thieves she could of been harmed.
This incident was very traumatic and we will never return to this hotel again as the hotel management response was very dissapointing.
- Official Description (provided by the hotel):
- The IBEROSTAR Suites Jardin del Sol is your hotel for two if you want to explore Mallorca. Located in an exclusive enclave on the Costa de la Calma that faces the sea, the Suites Jardin del Sol hotel offers an array of experiences for couples that are in love or that want to fall in love. The 261 rooms of this hotel are suites that include a whirlpool bath and many of them feature spectacular sea views and also have a private pool. The Star Prestige service also grants access to a VIP zone featuring a spectacular pool with hammocks hanging next to the water, an exclusive bar, solarium with sun loungers and Balinese beds, armchairs with a perfect lookout to watch the sunsets and direct access to the sea. And if that wasn’t enough, the Suites Jardin del Sol hotel has a complete SPA Sensations, free Wi-Fi, an All Inclusive accommodation type (optional), two pools, golf course nearby, fitness room, entertainment workshops for adults, two restaurants and two bars with the best ambience... a bit of everything for guests over 16 years of age. ... more less
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- Also Known As:
- IBEROSTAR Jardin Del Sol Suites Santa Ponsa, Majorca
- Iberostar Santa Ponsa
- Jardin Sol Santa Ponsa
- Jardin Del Sol Majorca