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“Family Holiday”

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Iberostar Jardin Del Sol Suites
Ranked #2 of 33 Hotels in Santa Ponsa
Certificate of Excellence
Reviewed 5 August 2014

Excellent hotel with very friendly staff. Food plentiful and various, rooms spacious and clean. Downside - evening entertainment - 2 star at best. Off the beaten track, so car needed, although no need to leave hotel but Santa Ponsa within walking distance.

Room Tip: Go for the Prestige Suites - very classy.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank majorcaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 7 August 2014

Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Suites Hotel Jardindel Sol and are delighted to read that we were able to match your expectations.

We lament your disappointment regarding our evening entertainment however our hotel does not offer a full animation program like other hotels of our brand on the island, we encourage you for future occasions to contact our call center from where we can give you all the relevant information on the destination of your choice for you to choose the hotel type that best meet your holiday needs and wishes.

On the other hand, we thank you for pointing out the genuine friendliness of our staff as well as the quality and variety of our buffets and the comfort and cleanliness of our accommodations; we will not fail to congratulate our teams for their contribution to your wellbeing whilst staying among us.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin del Sol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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981 - 987 of 2,304 reviews

Reviewed 5 August 2014

What a lovely escape for a few days. The hotel was of a high standard and service was great. Couldnt get any better for location, it was right on the edge of the bay, with such a great view. One large swimming pool did cater for all guests. Sunbeds were limited, but more were brought out as it got busier. All inclusive is great, big selection of drinks (inc cocktails!!) and the endless buffet is insane! Not a huge walk to the town, and only a short bus trip from there to Palma for great shopping! Would stay again.

Room Tip: All rooms are sea view facing, and quiet. There is an Iberostar Prestige area with higher standard r...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Louise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

We had a very pleasent stay. Everything was really comfortable and everyone had a high standard as service. Very friendly and kind hotel stuff. The food was really great, fresh and varied. The rooms has been big enough, it was really clean. And oh my god dont forget the amazing view from the terrace ... beautiful. Only one little thing: It is so nice to sit outside while having dinner, but its really not nice to sit at the corner table and see how the food is throwing in the flower pot. It would be nice if you could find another solution for it. We´re coming back!!!

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank JellyBeanHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

The first plus point was the hotel's location - it was so close to pubs, restaurants and entertainment venues; and within easy walking distance of the centre of Santa Ponsa. The junior suite that we booked was very spacious and had an excellent view of the sea. It was our first experience of "all inclusive" and the variety and quality of food was excellent; as was the waiter service. The swimming pool was also excellent as was the ease of getting sunloungers - there was no need to fight with the early birds for shades and sunloungers. Also in general, the staff were very friendly, helpful and welcoming. If we had one criticism, it was the entertainment laid on for the evening - but we recognise that our personal tastes are not the same as other holidaymakers. We will definitely be back.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

We stayed here for 4 nights for our honeymoon and booked a Penthouse suite with prestige facilities. The room was large, clean and had a super view overlooking the sea. The spiral staircase leads up to a wonderful terrace with a hot tub, modern furniture and luxury beds. My only disappointment was that the adjoining walls were low so you weren't totally private at the sun bathing area. The mini bar was stocked up daily with what you used - this is only included though on the prestige rate. The room had a large bath tub with a jacuzzi and a good vanity area. The bed was very comfortable and the room had good air conditioning. The food was excellent and of a varied choice, however we had an afternoon flight and arrived late on our first night. They only had a bit of salad and cheese left for us to eat and they wouldn't let us swap our pre paid meal allowance to our last night - so an expensive salad! The hotel's appearance is nicer from the back and quite dated at the front. It is about a 10 min walk to the main restaurant/ bar area. Overall I felt the price for the Penthouse suite on a half board basis was on the expensive side and would recommend a Prestige suite as you would only lose the hot tub. A lovely hotel with pleasant staff and surroundings.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Roxiridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Wow, this hotel is absolutely stunning !!!! I have just spent 10 nights at this hotel, and there is nothing I can say that is negative !!!!
Firstly, I like many people always check on Tripadvisor before I book anywhere, and the reviews were excellent for this hotel, very positive, so I booked with Jet 2 holidays.
I decided to pay the extra and upgrade to Prestige, and I was not disappointed. The room that we stayed in was on the 5 floor.
The room was huge, it had an impressive balcony, two sunbeds and a massive double bed size bed which was under a canopy. Again, like everyone has commented about, the views were stunning. 10/10 for the room !!!!
The food, again, was very impressive. They catered for everyone!!!! The breakfasts in the morning were amazing, from the usual bacon and eggs, to omelettes, pancakes, fruit, croissants, cereal, the lot !!! You would be hard pushed not to find anything you liked, this went for lunch and evening meal. Service was excellent, the staff were all hard working and very, very pleasant. Umar, one of the waiters was always pleased to see us, very happy and again very hard working, he never stopped. In fact all the staff were the same!!
I booked into the Spar for a treatment. I actually had two treatments whilst I was there. I had a manicure and a hot stone massage. Both of these were performed by a lovely lady called Mercedes. She was totally amazing !!!! The hot stone massage lasted for 75 minutes, and I came out feeling totally relaxed !!! If your looking for a treatment where you are totally pampered, this is the one for you !!!! Ask for Mercedes !!!!
If you upgrade to Prestige, you have your own reception area, and bar, and again the staff are so friendly and helpful, nothing is too much trouble for them.
Yumna booked us in when we arrived, and she was lovely. Explained everything about the bars, restaurant, wifi, the safe. Such a lovely, friendly person. Sheriff is an absolute hoot !!! He took our cases to our room, and was so happy and again friendly !!!! Whenever he saw us around the hotel, he always spoke which I think is really,nice, asking if we were having a fab holiday !!!
Prestige pool is lovely, with the hammocks in the pool area. You are not allowed to put your towels down then disappear for breakfast. Staff come out and remove them along with your belongings. I saw this happen most mornings. There are notices on the tables next to the sunbeds to tell you this. I didn't see that happening around the main pool area. The main pool area is much bigger, and obviously more beds.
We took taxis to Santa Ponca which is not expensive, and it only takes 10 minutes if that. This place is beautiful, very clean, lots of bars and restaurants, and great for just sitting and chilling after eating in the restaurant. Nice shops etc.
We also went into Palma Nova, this took about 15 minutes. There is a taxi rank if you turn right out of the hotel and walk for about 5 minutes. All the prices are clearly marked so you know exactly what your paying. Everything is well regulated with the Taxis. You can get a taxi to the airport to the hotel for about 41 - 45 euros, as its not that far to be honest.
We also took a taxi to the Port of Andratx, again this place is beautiful. We went back in the day, to have a look around, its a really lovely place. We ate at a restaurant called Calla Llamp. It is right at the end of the main drag where the bars and restaurants are. You cannot walk any further as you will fall into the sea !!! The food was amazing. Excellent value for money and the service was very good. Well worth a visit or a change of scenery for the night.
The Manager of the hotel is there every day ensuring everything is running smoothly, and again is really friendly. Nothing is too much trouble.
There are no kettles in the room if you want to make a cup of tea and you can not hire one, so take one if you like a cuppa in the morning !!!!! You can get little jugs of milk though from the bar or restaurant, this is what we did !!!!
One thing I did notice, which I thought was a bit more "classy" is when you have a drink around the pool, they obviously have to put them in plastic glasses for safety reasons, which is fine. At this hotel, they have plastic glasses but they are quality glasses, re-usable ones, not the ones you have at kids parties !!!!! It didn't make you feel like you was at a kids party when you were drinking your cocktail or beer around the pool !!!!
The waiters come around throughout the day taking orders etc, and also fetching out cocktails for you to sample, which are really refreshing when your sitting in 35 degrees heat !!!! Food is available as well throughout the day, such as rolls, fruit, cake etc, so you never go hungry !!!
Overall, this hotel is fab !!! Staff are amazing, friendly, can not do enough for you whilst your there !
I am returning to this hotel next year without a doubt. I have never been to a hotel where I actually start planning my return next year !!!
If you want to relax, in a beautiful hotel, with excellent staff, food and amenities, then book this hotel !!!! Pretty simple really !!!!!

Room Tip: Prestige room if you can, and 5th floor as these rooms are bigger. All rooms have views of the bay
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank shellch0ps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 5 August 2014

Dear Guest,

There is nothing we love more than reading that our guests felt well cared after and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Suites Hotel Jardin Del Sol; we are very grateful for the time you took out of your day to share your satisfaction with the travel community of Tripadvisor.

Moreover we are very pleased to read your full satisfaction with the room we accommodated you in as well as with the exclusive services reserved for our guests staying in our Star Prestige area.

The passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Our staff strives to welcome each guest with the IBEROSTAR spirit and assist in any way possible to ensure everyone has a pleasant stay. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.

As you well say the reservation of sunbeds is strictly forbidden by our house rules so as to guarantee that all guests can enjoy of a relaxing sunbath by the pool, this is why our lifeguard removes towels from sunbeds that are not used for more than 45 minutes; in accordance with the Spanish law, drinks have to be served in plastic cups in all pool areas for safety reasons, we thank you for pointing out the quality of the glasses used so as to prevent the “kid’s party feeling”.

Thank you again for this wonderful review and very kind recommendation to Tripadvisor’s readers; It will be a real pleasure to welcome you back on your next trip to Majorca and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol

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Reviewed 3 August 2014

Excellent stay in Prestige Penthouse Suite, fantastic holiday second visit to this hotel. Private roof space with Hot tub and loungers. Very peaceful. Great service from Yumana & Miriam. Will be back next year. Thank you

Room Tip: Prestige Penthouse Suite, excellent, Mini Bar restocked daily. Private terrace with chairs, loungers...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mark_BF4430CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Jardin Del Sol Suites, responded to this reviewResponded 5 August 2014

Dear Mark,

Firstly we would like to thank you for your return visit to our IBEROSTAR Suites Hotel Jardin Del Sol and for sharing your feedback on your recent holiday experience among us; it is wonderful to read that, once more, you enjoyed your stay at our hotel.

Moreover we are thrilled you enjoyed the comfort of our Star Prestige Penthouse Junior Suites with their individual terrace and a second large terrace on the upper floor with hammocks and private access, large outdoor heated Jacuzzi tub and shower, relaxing furniture and many other amenities with the additional advantage of the exclusive services of the Star Prestige area.

We also would like to thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words with Yumana and Miriam as we know it will mean a great deal to them.

Thank you again for your trust and praising review on your stay; it will be a real pleasure to welcome you back on your next trip to Majorca and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin Del Sol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Jardin Del Sol Suites

Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Ponsa
#1 Spa Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
Price Range: £132 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Jardin Del Sol Suites 4*
Number of rooms: 260
Official Description (provided by the hotel):
The Iberostar Suites Jardin del Sol hotel is perfect for couples. Located in an exclusive setting looking out over the sea, the Suites Jardin del Sol hotel offers an array of experiences for couples that are in love or that want to fall in love. The 261 rooms of this hotel are suites that include a whirlpool bath and many of them feature spectacular sea views and also have a private pool. The Star Prestige service also grants access to a VIP zone featuring a spectacular pool with hammocks, an exclusive bar, solarium with sun loungers and Balinese beds, armchairs with a perfect lookout to watch the sunsets and direct access to the sea. And if that wasn't enough, the Suites Jardin del Sol hotel has a complete SPA Sensations, free Wi-Fi, an All Inclusive accommodation type (optional), two pools, golf course nearby, fitness room, entertainment workshops for adults, two restaurants and two bars with the best ambience... A bit of everything for guests over 16 years of age. ... more   less 
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Also Known As:
Iberostar Jardin Del Sol Suites Santa Ponsa, Majorca
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca

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