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IBEROSTAR Jardin del Sol Suites
Ranked #2 of 35 Hotels in Santa Ponsa
Certificate of Excellence
Reviewed 30 August 2014

I was dead set on upgrading when my sister and I visited this hotel and I am absolutely made up that I did. We got a poolside room and it was just perfect! Comfy room, quiet pool and plenty of sunshine - plus the views from the grounds are beautiful.

Very very expensive, and we were quite budgeted so we didn't eat at the hotel. We loved the little free snacks at the bar though, a nice touch. There wasn't a huge amount to do within short walking distance with exception of shopping and dining (that we could spot), so excursions and taxi rides or car hire is a must. Santa Ponsa centre is probably about a 20 minute walk but we didn't rate the nightlife here as there was a bit of a tense atmosphere. We actually went to Magaluf instead!

Don't stay here unless you have money to burn. If you do, it'll be worth it.

Room Tip: You need to upgrade your room to make the most of this hotel.
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  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Gemininski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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941 - 947 of 2,264 reviews

A TripAdvisor Member
Reviewed 30 August 2014

I would definately recommended this hotel! I booked this hotel as a present for my sisters birthday and I was thoroughly impressed. As we arrived our cases were carried to our room for us and the staff were very welcoming. The views from our room were magnificent. The food was fantastic and we had the option to sit outside to eat looking out at the gorgeous scenery. The staff were very friendly and helpful and nothing was too much. The rooms were spotless clean and a great size. The beach is about a 5 minute walk from the hotel and there is also a large square about 2 minutes away with bars and entertainment. Every day of our holiday we were treated with a surprise. From drinks on arrival at the restaurant to a towel swan with sweets and a rose on our bed! Some may find the price a little pricey but I definitely believe that you get your money's worth! We had a basic room but it was to a high standard, there was plenty of room, a lovely view and we still received a 1st class service! The food at the hotel is fantastic and caters for all people! I cannot wait to book again to return next year!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Iberostar
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

My husband and I have just come back from a 2 week relaxing holiday. We stayed in the Prestige Club and it was everything I had hoped for. Fantastic view from the room, beautiful pool,
comfy sunloungers, polite and helpful staff, more than enough food (we were all inclusive). Only regret was we came home, wished I could have stayed for another week.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank val w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 28 August 2014

First impression of this Hotel was good, clean, bright, modern with an excellent position overlooking the bay
I was soon aware that the hotel spent a lot of time and energy promoting the prestige area of the hotel
Whilst doing this other guests suffered as the service was very poor, you would always wait for service at the bar to the extent if you did not approach the bar to get attention you would have a long wait
The food in the restraint was acceptable and not worthy of the 4 star rating
There are no tea/coffee facilities in the rooms, if you request it, they charge 7euros per day
I have stayed in other 4star hotels and this one does not come close to the standards of others

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Jardin del Sol Suites, responded to this reviewResponded 15 September 2014

Dear Guest,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our IBEROSTAR Suites Hotel Jardin del Sol and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned.

At IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times, regardless of the accommodation type chosen to vacation with us; we lament hearing that you did not feel well looked after during your stay and will not fail to share your comments with our head of department for revision and improvement.

Moreover, at IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us; we sincerely regret reading that we were not able to meet your culinary wishes on this occasion.

As you well say, coffee/tea making facilities are not provided as a standard in our rooms as it is not a standard for 4 star hotels in Spain; however we do offer the possibility to rent a high tech machine with its refills on extra charge, this service is provided as courtesy only in Junior Suites Penthouse Star Prestige as reported both on our website and brochure.

On the other hand, we thank you for pointing out the beauty of our hotel and the amazing views overlooking the sea.

Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products; therefore we are always willing to guide you in our call center or through our webpage to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Suites Hotel Jardin del Sol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

We stayed here for our honeymoon from 19th - 24th August and had a great time. We decided to choose Star Prestige and from the moment we arrived we were not disappointed. Welcome drink of ice cold cava on arrival was much appreciated.

Hotel is in a great location with lovely views across the bay and out to sea. Plenty of bars and restaurants within minutes walking distance and also 'The Square' which has several bars and nightly entertainment. It's a 10minute walk into Santa Ponsa town but there are bars, shops and restaurants all along the way. Rooms are big and clean, and the rest of the hotel always looked immaculate and all the staff that we came across made an effort and were very friendly.

Pool area was lovely and we never had any trouble finding a sunbed, regardless of what time we went down and never saw anyone reserving sun beds.

I'd recommend upgrading to Star Prestige as the extra little touches do make a difference, such as the welcome drink, snacks, complimentary mini bar, etc - that said we had a walk down to the other part of the hotel and that was lovely too. We stayed room only so can't comment on the food at the hotel, however there are lots of nice restaurants locally; El Ciebo, Las Olas, etc or get a taxi to Portals Nous Port Andratx and there are some really nice places there too.

Thanks to Yumana and Miriam for making our break brilliant and the bottle of cava chilling on ice in our room was a lovely surprise.

Highly recommend this place to anyone, you won't be disappointed.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Eeeeevvvvv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

Staying here for 5 nights, great hotel with nice pool and views of the bay. All the staff are very friendly and the selection of food at the buffet is very good. Very pleased with my choice and would recommend, especially for such a reasonable price. I got upgraded to a Junior Suite on arrival. Rooms are large and clean. Town is just a short walk away, though caters mainly to British holidayers with pubs showing football and restaurants serving fish and chips. Lucky I don't need to leave here!

Stayed: August 2014, travelled solo
Thank elenageorge_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

We have just returned from a weeks stay here, and would like to turn around and go straight back!
the hotel was spotlessly clean,the staff were really friendly and helpful,as it was our honeymoon we were also treated to champagne and strawberries waiting in our room, such a lovely touch.
our room was lovely and spacious although not on the prestige side of the hotel, when we had a look there we were more than happy where we were, as there is far more room by the pool and easier access to the sea.
We stayed all inclusive and the quality of the food and drinks were superb. We would recommend this hotel to others and will hopefully return ourselves one day.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank rachelsarahspencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Jardin del Sol Suites

Address: C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Ponsa
#1 Spa Hotel in Santa Ponsa
#2 On the Beach Hotel in Santa Ponsa
#2 Family Hotel in Santa Ponsa
#2 Romantic Hotel in Santa Ponsa
Price Range: £100 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Jardin del Sol Suites 4*
Number of rooms: 260
Official Description (provided by the hotel):
The IBEROSTAR Suites Jardin del Sol is your hotel for two if you want to explore Mallorca. Located in an exclusive enclave on the Costa de la Calma that faces the sea, the Suites Jardin del Sol hotel offers an array of experiences for couples that are in love or that want to fall in love. The 261 rooms of this hotel are suites that include a whirlpool bath and many of them feature spectacular sea views and also have a private pool. The Star Prestige service also grants access to a VIP zone featuring a spectacular pool with hammocks hanging next to the water, an exclusive bar, solarium with sun loungers and Balinese beds, armchairs with a perfect lookout to watch the sunsets and direct access to the sea. And if that wasn’t enough, the Suites Jardin del Sol hotel has a complete SPA Sensations, free Wi-Fi, an All Inclusive accommodation type (optional), two pools, golf course nearby, fitness room, entertainment workshops for adults, two restaurants and two bars with the best ambience... a bit of everything for guests over 16 years of age. ... more   less 
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Also Known As:
IBEROSTAR Jardin Del Sol Suites Santa Ponsa, Majorca
Iberostar Santa Ponsa
Jardin Sol Santa Ponsa
Jardin Del Sol Majorca

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