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“More than 3 stars!”

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Playas del Rey Hotel
Ranked #7 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“More than 3 stars!”
5 of 5 bubbles Reviewed 12 September 2013

I was very pleasantly surprised by the Playas del Rey hotel. First of all, I really felt welcome the moment I stepped in, with the director himself showing me to my room and offering me a coupon for a welcome cocktail. Second, the room itself was large and super clean, with a nice view of the nearby beach and bay. Third, the hotel staff, in particular, Diana in reception, Manu at the bar, and Tomeu the director himself and his lovely spouse, delivered above and beyond during the length of my stay, all in a very friendly and professional manner. Fourth and last, yet by no means least, free wifi throughout the property is a lovely plus, given that one now has to pay for wifi in many 5-star hotels. I have stayed in other 3- and 4-star hotels in Mallorca, and their service provision and rooms were IMHO close to those of a YMCA. Playas del Rey is a 3-star, family-run boutique hotel with 5-star services, and the property is spotless throughout. I would highly recommend it to all sorts of travellers, and will come back soon for another fantastic stay.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomeu E, Gerente at Playas del Rey Hotel, responded to this review, 16 September 2013
Thank you very much for sharing your opinion in TrypAdvisor!

Such opinions as yours make us proud to work in Hotel Playas del Rey.

We feel tryly happy to fulfill your expectations and taht motivates us to continue doing it as best as possible.

We hope you will visit us soon again.

Best regards,

From all the staff in Playas del Rey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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396 reviews from our community

Traveller rating
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    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

Having never been to Santa Ponsa I took advice from family who are regular visitors. Pleasantly surprised with the overall standard of the hotel, which was light, attractive foyer and dining area. The room was on the 4th floor and we had a great view to the ocean, unfortunately the guests in the hotel next door had a good view into our room if we opened the curtains. The furnishings were very basic and the lack of soft floor covering in the rooms made it a bit noisy at night. The pool was great although limited sun at times. This is a good place to base yourself if you don't like crowded hotels. Internet was slow like most of the venues we visited. Staff very friendly and accommodating.

Room Tip: Corner room a little exposed to neighbors.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Alan3591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 September 2013

Modern room, lets start on a high note. It must be the most basic room we have ever seen. Basic to the extent there is no fridge in the room, unless you pay extra. Unfortunately I did have some work to check on and the wifi was slow in most areas. In our room it was so unreliable I gave up and had to spend time away from my wife finding a good signal. This should not be an issue. I did ask at reception but got the standard response about usage at busy times etc...... We went for the half board package and the food although a bit safe was fine. When we sat out on the terrace with our meal to enjoy the lovely weather, we were asked to go back into the dining room, and told that we were not allowed to sit on the terrace as we were there on a half board package. How embarrassing, my wife was mortified and as you can imagine it ruined the evening. We felt like scolded children. Not a great way to treat people. Next time we will pay a little more and stay in a four star hotel.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tomeu E, Gerente at Playas del Rey Hotel, responded to this review, 13 September 2013
Thank you very much for your review in TrypAdvisor!

Your comments help us to improve.

We sorry your stay in hotel Playas del Rey did not meet your expectations.

For a 3 star hotel like ours it is not really required to have fridge or mini bar in the room even though we do offer that option if someone interested.

Hotel WI-FI connection was reviewed a few weeks ago precisely because of some clients complains we had before and from then on it has been much more reliable. Unfortunately the bandwidth available in Santa Ponsa area (10 meg. maximun) in some occasions does not allow us to provide the speed necessary to cover 40 devides connected at the same time.

We sorry for the trouble you had about the dinner. From now on we shall warn our clients that de dinner is served inside the restaurant.

Best regards,

Tomeu Enseñat
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 September 2013

This is granted, a small hotel. The idea being you stay in a nice boutique hotel with staff who are customer friendly. On the whole the staff are fine, they are pleasant and reception was better than most hotels.
Our first room had a faulty door lock and we were moved.
The style of the hotel is all very modern and some of the photos on the internet make it look amazing, however we were not over the moon to be placed in a rabbit hutch. So, yes the hutch had a great view of the sea and surrounding countryside but stubbing your toe on the bed as you try to squeeze past is not fun.
They have added some wow factors that probably stop most people moaning about other details, the ceiling with the blue special effects is one example, as we heard lots of couples oohhing and ahhing about it ?
The pool looked inviting and I would say this is a great hotel if you plan on just sitting by the pool and getting an all over tan.
We would choose another hotel if we decide to visit this area in the future.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tom s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 September 2013 via mobile

I now know what a boutique hotel is. Lovely relaxing decor. Top quality and small enough where the staff can build a relationship with the guests. Playas del Ray does this with plenty to spare. Very nice staff. Lovely room. Spotlessly clean. Beautiful lounge bar. Deserves another star. I will be back.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank alankeir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

Myself and husband stayed at this hotel 24/08/13 . From the minute we walked in we were treated so well . . The staff all of them did everything to make out stay wonderful and the team work between them was second to none ...you could see how well they work as a team as nothing was to much for them ..when we were leaving the managers came and wished us. A good journey which I thought was lovely as most of the hotels I have stayed in don't seem to care once you book out of the room ....quite the opposite here they even remembered our names . . . The rooms were immaculate as was the hotel ...if the bar or reception staff are not attending to staff they were cleaning and wiping the areas down and plumping the cushions they really are proud of this lovely hotel .....and the breakfast was lovely and plentiful .....defo book her again

Room Tip: We got a sea view I would recommend 406
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janqirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

We loved our stay at this lovely hotel. It is beautifully decorated; very modern and clean. It is centrally located, only 2 minutes away from the beach and there are lots of restaurants nearby. The staff were always very helpful and friendly. We will be staying here again next year.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzf_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playas del Rey Hotel

Property: Playas del Rey Hotel
Address: 76 Via Jaime I, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#4 Romantic Hotel in Santa Ponsa
#5 On the Beach Hotel in Santa Ponsa
#8 Family Hotel in Santa Ponsa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Playas del Rey Hotel 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Playas Del Rey Santa Ponsa
Playas Del Rey Hotel Santa Ponsa, Majorca

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