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“Excellent value in fabulous settings”

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SENTIDO Punta del Mar
Ranked #3 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Pontyclun, United Kingdom
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent value in fabulous settings”
Reviewed 27 October 2011

This is our fifth time to stay at this Hotel, and again we werent dissapointed, my youngest daughter, my wife and myself. The views as you have read many times are amazing. The staff on the desk are most helpful as per usual as are the staff in the dining room.We asked for a room we had stayed in before when we booked our holiday, and were delighted when we arrived, that we had been given this room, a big thank you to the staff for that. and also received a wonderful parcel of fruit and a bottle of red wine for being a return customer, a very nice gesture. maid service every day, towels changed dailyand room cleaned. the food on offer is always good offering a huge choice of cold and hot food, with a differnt meat being carved freshly every night. we always stay half board, giving us the chance to explore oyther restaraunts.we tend to use the pool area at the end of the day,after returning from the beach, which is a pleasant 15 min walk, the beach also is amazing, clean and quiet and choice of beach bars.plenty of sights to visit and excellent bus service. local cafes and bars quiet but abundant, our favorite cafe being the el paso which is located on the square.This is only a shot walk from the hotel, offering a range of shops and bars, before the main shopping area. every evening at the quare, we have seen some very good tribute bands, which are all free to watch, and you neednt get out of your seat, where the barmen come and serve you all night. we have always enjoyed santa ponsa as a resort, quiet, no gangs of youths drunk and causing trouble, a family friendly resort Thanks Mike Davies.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank mikedcarpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (590)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 October 2011

Food:

Pros:
- Variety of food for different cultures e.g. French, German, British e.c.t
- Various choices of food available
- Cooked well (Not over/under cooked)
- Always topped up by chefs, so there’s always food available
- Choice between hot and cold breakfasts
- There were various options for starter, main and dessert.
- Hot carvery every night

Cons:
- Some food such as vegetables are frozen
- Lack of vegetarian options, besides bits of pasta and salad there’s no other options at all, no hot options, and when the pasta dish they serve each night contains meat, there’s nothing apart from salad.
- No vegan options
- Soup is very watery and repetitive.
- There were a lack of labels on the food
- There were only hot dishes available for dessert (Not a good idea for ice-cream)

Bedroom/bathroom:

Pros:
- Beds were made and the bathroom was cleaned every day unless requested not to do so
- Very spacious, also alot of room for clothes in the wardrobe
- The rooms had their own sofas
- There are safes are in the wardrobes if you don’t want to leave items out in the room
- The balcony outside the room had an amazing view of the ocean and was also very spacious
- There were also small cupboards to put other belongings on/in
- Overall the room was very clean

Cons:
- Lack of places to plug in electrical equipment
- Sheets are only made and not replaced, had a hole in one of ours on arrival and it wasn’t changed.
- TV is very small and you have to pay to get all the channels, otherwise there are only about 2 that work.
- No fridge provided, this also costs extra (of 40 Euros, as we were told by reception staff)
- The shower in the bathroom stays upright therefore resulting in not being able to have a shower unless you hold the shower.
- Bath mat wasn't provided so the bath got very slippery

Outdoor pool area:

Pros:
- The pool its self was very clean. There are two main pools outdoors, one more shallow than the other.
- There’s a bar right outside which serves food/drinks, so there’s not a long walk if you plan on staying round the pool all day
- The bar has both indoor and outdoor (in the sun and shade) seating areas, so there’s always somewhere to sit and It’s handy if it gets too hot
- The staff around the pool were very talkative and friendly
- It was fairly easy to get a sun bed
- There’s some steps at the pool area which lead to some rocks besides the ocean, for if you want a quieter place to sit.
- You’re aloud lilos in the pool

Cons:
- It was hard to find parasols, there were very limited number of working ones, alot were broken and the working ones tip over when/if the wind picks up a bit
- The floor gets very slippery, even in shoes I found people slipping/falling over
- Drinks/food is very expensive from the bar and it takes a long time to get served (for food mostly), I found it easier walking to a near by cafe to buy drinks and sandwiches as they were much cheaper and better quality.

Staff:

Pros:
- A lot of the waiters were very friendly and could have a good laugh with you
- The maid was very friendly and ensured the rooms are tidy upon request
- The pool staff were friendly and nice to talk to
- Staff at the reception were very helpful

Cons:
- Some waiters had a bad attitude/ were quite bad-mannered.
- During our stay there was only ever one person on the main bar which made getting served hard and it took a long time to actually get what we ordered.

Overall it was a thoroughly enjoyable stay, and I would reccommend the hotel, despite some of the minor issues stated above.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Sophie66934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife, Scotland
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 October 2011

We spent a week at this hotel in September and had a fantastic time, First of all the views from all round the hotel are spectacular, it must be in the best position in Santa Ponsa, right on th cliff top. We were on the first floor looking over the bay to the harbour, got up every morning to a different yacht anchored right outside our terrace. We loved our room location, suited us very well. Just along the corridor took us to the bar and the pool. As stated in previous reviews the hotel is in much need of an overhaul but could'nt fault it for cleanliness and lets be honest flaking paint isn't going to put you off your dinner. The food was always good and always a great choice, and the dining room staff were excellent, very friendly and helpful. I think it helps if you are nice to them and at least try to thank them in their own language.We had a wee problem about our transfers to the airport and I cannot praise the reception staff enough for the help they gave us, First class service from all the staff we encountered. The hotel is probably about a twenty minute walk down to the beach and main area but it is all uphill on the way back. Five minutes walk from the hotel though takes you to the Square, which is a selection of bars and shops with an open air stage that has different acts on every night. Great atmosphere and very family oriented, didn't need to go any further.An added bonus was the weather the week we were there, absolutely glorious with not a cloud in the sky. We heard that the hotel is to be refurbished and will be All Inclusive. I hope it doesn't loose any of its charm and they manage to keep their staff. We would go back as we had such a good time and met some lovely people.

Room Tip: All rooms have a seaview, just depends what floor suits you best.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Dewar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wallasey, United Kingdom
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 15 October 2011

just arrived back from punta del mar,went with my husband sister and brother inlaw.we had a fantastic holiday staff very friendly and helpfull cleantowels every day pool and views lovely.good selection off food we went alinclusive and staff couldnt do enough for use.i read a few reviews before we went and was a bit worried.people moan about minor things would defo go back .it was very quiet as we went 8th october but weather was brillent.hope they keep it alinclucive as the drinks are very high priced.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank linda t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 October 2011

not disappointed with our second visit - .requested same room - 308. nice touch from hotel - wine and fruit in room as previous guests. all staff friendly and helpful - our room was always clean and tidy with fresh towels every day.restaurant staff extremely efficient - food excellent. take care at pool - tiles very sliippy when wet. hope this will be remedied at time of rumoured refurbishment. with such beautiful views - it seems such a shame that the pool area at night is not used to its full advantage i.e. candlelit tables lots of fairy lights and some good music to dance to. i^ll keep my fingers crossed,

Room Tip: lots of reviews say avoid 3rd floor - never been a problem for us
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Stayed September 2011, travelled as a couple
Helpful?
7 Thank blueeyes048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level 5 Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 October 2011

we have just returned from a 6 day break at the hotel. we loved it!! people moan about the most minor things! the hotel was always clean. never once saw a bug of any kind! hotel staff always friendly, especially the man on receptiom. Yes, the hotel is in need of a facelift but whos looking at a crack in the wall or the odd chipped tile when you hav amazing views over the sea!! the room we had (530) had an AMAZING view of the sea and we watched the sunset every night - bliss! the room was huge too, with an ensuit with a shower and a seperate bathroom, an "L" shapped sofa (can be used as beds- which we did one night) there was a small T.V that had BBC news and if you did want to watch more then you could pay to get all channels (i think this was 2 euro a day).

it was about 5 mins walk to the square with restaurants, bars and cafes. and live music in the summer (this stopped on 3/10/2012) for the season. but afew of the bars stayed open there. would reccomend the crown pub, friendly and good drinks!
it was about 15-20 mins to the main santa ponsa town and beach- we only went once and got a taxi. 5 euro each way. beach was nice but through palma nova beach was nicer.

we wanted peace & quiet and relaxation on this hoiday and this is exactly what we got. the hotel had mainly older guests, french, german and english - but this didint bother us. didint see any of the nights entertainment, so cant comment on that.

The pool area was great, plenty of sunbeds, tables and chairs-again with some great views of the bay & it got the sun all day!! drinks abit pricey, but it didint say anywhere you couldnt bring your own drinks in, so we did that afew times.


overall, for beautiful views and a relaxing holiday i would definatly reccomend this hotel. if you like to be in the centre of everything and like lots to do, maybe stay somewhere closer to town.

hotel is getting its facelift in january apparently - so will be looking to go back again when it is!
we went 30th sept

Room Tip: ask for a high floor and sea view rather than pool view- best view to watch the sunset!
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank judith_chalmers_manc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 October 2011

Have just returned from the Punta Del Mar with very mixed views. The hotel certainly has good views but it is let down by a number of things. Staff - some are very rude including restaurant staff and reception. Entertainment - non existent and the entertainment that there was ( a bloke singing in French). Hotel full of French hardly any English. Location - 25 minutes walk to local beach and bars etc. Anything local shut up. Price - very high drinks prices in hotel. Cleanliness - towels only changed once in a week and bedding not changed at all. Safety - like one of the other reviews we paid for a safety deposit box. On returning one day the wadrobe had been left open although shut when we left room. Safe untouched on this occasion. On returning back to our room 3 days later our safe had been opened and left open even though we had locked this with a code only we knew. We had taken all our money with us and luckily our passports etc were all left. On reporting to reception we were told they didn't know how this could happen and would inform the manager. Yet we never heard anything from the manager. We have written this down on our Thomas Cook form as certainly this issue needs looking into. It made us feel very unsafe. This hotel is geared to older people but then would be too far for them to get to the beach etc. I have stayed in many hotels across the world including Australia, USA, Hong Kong, Canaries, France, Mainland Spain. If people think this hotel is good then I hate to think what the bad hotels are like. The security really needs looking at and the entertainment is the worst I have ever known. Hence we will not be going back to this hotel.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisadb69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Punta del Mar

Property: SENTIDO Punta del Mar
Address: c/ Huguet des Far, 11, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Santa Ponsa
#3 Family Hotel in Santa Ponsa
#3 Romantic Hotel in Santa Ponsa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — SENTIDO Punta del Mar 4*
Number of rooms: 234
Official Description (provided by the hotel):
SENTIDO Punta del Mar **** Location: On a slope above the sea, the center and the main beach are about 1500 meters away. The next bay and shopping area are a short walk away. Facilities: Renovated in 2012 the SENTIDO Punta del Mar with 234 rooms on seven floors has a lobby with sitting area, internet corner and WiFi internet access, TV room with satellite TV, a bar, a cafeteria with a large terrace and restaurant with sea views. The outdoor area has got a swimming pool, sun terrace with loungers and parasols and a poolside bar. Minimum age 16 years Meals: All meals in buffet form. Lodging: The rooms are equipped with shower / WC, air conditioning / heating, wireless internet, mini fridge, safe (extra charge), telephone, satellite TV, balcony and sea view. Junior suites are larger with the same features and in addition have a hair dryer, bathrobe, minibar and seating area. Double rooms and Junior Suites Superior have additionally with 2 chairs on the balcony. Sport and wellness Included: Indoor pool (for colder months), Jacuzzi, steam room, sauna, fitness room and table tennis. Extra charge: table tennis, billiards, bike rental, massages and treatments. ... more   less 
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Also Known As:
Punta Del Mar Santa Ponsa
Hotel Punta Del Mar
Punta Del Mar Hotel
SENTIDO Punta Del Mar Santa Ponsa, Majorca

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