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“The Blue Bar.....!”

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SENTIDO Punta del Mar
Ranked #3 of 36 Hotels in Santa Ponsa
Certificate of Excellence
England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The Blue Bar.....!”
Reviewed 15 November 2013

My fiancee and I chose this hotel for our second wedding anniversary. After booking through being won over by the fabulous views on offer from the hotel, we decided to book.
Sadly what followed was a few days of concern as many travellers were reporting diabolical air conditioning or it simply not working at all.

Well let's get the elephant out of the room out of the way. No, the aircon isn't great, but for us at least it was working and allowed us comfort and sleep for the week we stayed. And that was the single, only issue we endured the whole time we were there.

Everything else the hotel offered, from the SPECTACULAR views (try and get a room on the higher floors), to the impressive yet simple lobby, aesthetically this hotel is one of the best I've ever stayed at.

The food was very much above average buffet, with occasionally themed nights and a wonderful ala-carté restuarant (which all inclusive guests can use once per stay for free).

Let me cut to the chase. This hotel had a diamond, and that was the absolutely fabulous Blue Bar located on the edge of the 5th floor. This floor is open air, and is west facing, catching the perfect sunset every single night. My wife and I spent every night watching the sun go down and the stars come out, as we enjoyed the restrictive yet perfectly adequate all inclusive lift the bar offered. (More variation was offered on the first floor bar). I enjoyed the beer on tap, and my wife enjoyed the daily cocktail. The bar offers an array of seating from tables and chairs to bed loungers as you watch the sun dissapear behind the water, and it was, quite honestly a wonderful experience that I've missed in the last 3 months. It's worth every issue if you admire the simple moments such as a sunset with your partner/spouse.

The pools are great, the entertainment is fun. The rooms are spacious and furnished well. It's a frankly great hotel with a couple of aircon issues, but the open air Blue Bar will right any wrong. It's that good. My wife and I are heavily contemplating a return, but only if we can have the same 7th floor room.. :)

Room Tip: Highest two floors offer the best views by far.
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  • Stayed August 2013, travelled as a couple
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Helpful?
2 Thank STARS_TyranT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, 18 November 2013
Dear Stars,

Thank your for your feedback on Tripadvisor. In reference to the A/C , during this winter we check properly the cool station to ensure that in summer 2014 will be working 100% efficient in our rooms. Because every opinion or suggestion is taken like a great value for us.

I will contact with our Blue Bar barman, Mr Manuel to give your wonderfull opinion and to all staff who make posible every thing at Sentido Punta del Mar.

It is a pleasure that your 2 nd aniversary has been an special event in our Hotel.

Kinds regards
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English first
Wexford, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2013

My husband and I stayed at Punta del Mar from October 9th. to 16th. and we really enjoyed our stay. On the night of our arrival we were given a complimentary drink whilst we checked in and although we were too late to have dinner in the restaurant there was a lovely cold buffet left for us. We were also given a complimentary upgrade to a suite which was fantastic.
The views from everywhere in the hotel are magnificent,
The food was lovely and the staff very helpful but the thing we found amazing was the quietness of the place, it was just so relaxing and it took a few days for us to work out why - it is adults only.

We cant wait until next year when we hope to return in April/May and again in October.

We did not use the spa as the weather was so warm so cannot comment but it looked very nice.

  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank Christine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, 18 November 2013
Dear Christine,

I would like to give you my sincerely gratefulness for writting your excellent experience during your stay at Sentido Punta del Mar.
After the renovation , the hotel need a period of adaptation , in special in change from 3 * to 4 * , and the staff have worked very hard to ensure a quality service and a polite and friendly atmosphere.

I am waiting to seeing soon in April /May. Have a nice christmas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 November 2013

We booked through Thomas Cook (not Thomson) and arrived to the hotel late at night after a long delay and went to the reception to ask how to make the air conditioning work and we were told that the air conditioning was not working, in a 4 star hotel, and that it would be fixed tomorrow. I made a joke with the night receptionist and said everything is for "tomorrow" but he took it the wrong way and gave us an undeserved dirty look. We never actually had air conditioning though, even for one night, and we were offered no compensation of any kind. Thankfully the night breeze did work to some extent with the windows open. Then we had the problem with the shower dripping the whole night and went back to the same "friendly receptionist" and he said you have to wait till tomorrow and again no apologies were made. Upon our return we spoke to Thomas Cook and they told us that the air conditioning was working and it was stopped for half a day only! We felt let down and after many holidays with Thomson we will never will go with them again.

Stayed June 2013, travelled as a couple
Helpful?
10 Thank RobinsonUK_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galashiels, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 November 2013

We really enjoyed our holiday at the Punta Del Mar. The overall package was excellent. Good choice of food, nice room with balcony, pool and sea view. We enjoyed the indoor pool with all the extras. The staff were very helpful and the entertainment was good. We would go back again.

  • Stayed September 2013, travelled as a couple
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Helpful?
3 Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, 18 November 2013
Dear William,

Thank you for your kindly comment on tripadvisor. All staff and management are involved with the purpose of satisfaction of our customers and opinions like written by you, make us more enthusiatic.

Hope to see you again in the future. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 November 2013

Booked a ten day all inclusive break in October at the Punta Del Mar. We've stayed here a couple of times in the past (before the hotel was refurbished) so were looking forward see what they've done with the place. After reading some of the negative reviews we weren't sure what to expect, but on arrival, we couldn't understand why any one would complain (some people must be difficult to please)
From the moment we arrived the staff were friendly and helpful and the amazing view from the reception was just as we remembered - wow !.
Our room was on the ground floor - not far from the bar so we expected it to be a bit noisy, especially at night, but it wasn't. The room was cleaned every day and the towels were replaced, would have liked to have tea and coffee making facilities but it wasn't an issue.It was a nice touch to receive chocolates for being a return visitor.
The food was always good with a variety of dishes that were kept topped up so nothing ever ran out - even during the busier times in the restaurant. The waiting staff were attentive and happy to help.
If you're looking for a relaxing holiday then this is the hotel for you - and it's adults only...bonus!

Room Tip: Rooms on the higher floors have better views
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  • Stayed October 2013, travelled as a couple
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Helpful?
3 Thank fogonthetyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, 11 November 2013
Dear Fogonthet,

Thank you for your kindly comments at tripadvisor. It is a pleasure to know that as a regular customer, you enjoy with us and aprecciate the service from our staff.

Your opinion give us the motivation to continue with or job.

Thank your again , and hope to see you next season.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke , United Kingdom
Level 5 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 November 2013

We were looking for a late summer holiday, adults only to chill out and relax. Travelling with our two friends we stayed at the Sentido Punta Del Mar from 19th to 26th September on an all inclusive basis. The Hotel is beautifully located on the edge of a large bay ( Santa Ponsa_) with superb views of the bay and out to sea. We used the Hotel as a 'base camp" from which to both relax and do some walking. We used the excellent pool area for relaxation and had no problem in securing sun beds. The accommodation was excellent, as was the standard of food and service. We took up the entitlement of visiting the A-la Carte Resturant one evening and were not disappointed. One to put on the list if you are looking for an adult relaxing holiday !!!

Room Tip: Our rooms were on the ground floor facing the sea ( 128 and 129). Our recommendation would be to eit...
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  • Stayed September 2013, travelled with friends
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Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, 11 November 2013
Dear Mr Peter,

Thank you for your kindly reference .We are happy to know that you have enjoyed your holidays in Mallorca, specially at Sentido Punta del Mar.

As a Manager, it is very important to get a feedback from our clients to ensure the quality and service .
Good feed back means a motivation for us and a recomendation is an oportunity to improve.

It would be nice to see you in the future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2013 via mobile

Returned yesterday from a wonderful week at this hotel. Can't really fault any part of the visit and some of the negatives written in these reviews are, frankly, very unfair. The rooms are very good but could do with tea making facilities (which I'm told are being added for 2014). The views from everywhere are outstanding. The all inclusive option is certainly the way to go - but if you just want to drink brand names you'll obviously be disappointed. Restaurant is self-service because of the wide diversity of different dishes to choose from. If you're particularly a big eater you can keep going back for more! The criticisms of the two entertainers is unjust/ unfair. They both worked extremely hard to engage visitors but were never over pushy.
Finally the staff of this hotel were excellent. At the end of a busy season (we actually were there on the day the place closed for the winter) they maintained their work ethic and attention to pleasing customers.
Will certainly be returning - hopefully the same time next year. Also well done Thomas Cook - excellent tour operator service.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, 6 November 2013
Dear Simon,

Thank you for your opinion in reference your stay at Sentido Punta del Mar. I would like to take an special mention to our staff who works very hard from the first day till the closing date to ensure the same quality service.
Your comment is a proof of our policy to keep the standar from February ( open date) till October ( closing date) independent if is high season or low season.

I hope to see again next season in October .

Kinds regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Punta del Mar

Property: SENTIDO Punta del Mar
Address: c/ Huguet des Far, 11, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Santa Ponsa
#3 Romantic Hotel in Santa Ponsa
#3 Family Hotel in Santa Ponsa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — SENTIDO Punta del Mar 4*
Number of rooms: 234
Official Description (provided by the hotel):
SENTIDO Punta del Mar **** Location: On a slope above the sea, the center and the main beach are about 1500 meters away. The next bay and shopping area are a short walk away. Facilities: Renovated in 2012 the SENTIDO Punta del Mar with 234 rooms on seven floors has a lobby with sitting area, internet corner and WiFi internet access, TV room with satellite TV, a bar, a cafeteria with a large terrace and restaurant with sea views. The outdoor area has got a swimming pool, sun terrace with loungers and parasols and a poolside bar. Minimum age 16 years Meals: All meals in buffet form. Lodging: The rooms are equipped with shower / WC, air conditioning / heating, wireless internet, mini fridge, safe (extra charge), telephone, satellite TV, balcony and sea view. Junior suites are larger with the same features and in addition have a hair dryer, bathrobe, minibar and seating area. Double rooms and Junior Suites Superior have additionally with 2 chairs on the balcony. Sport and wellness Included: Indoor pool (for colder months), Jacuzzi, steam room, sauna, fitness room and table tennis. Extra charge: table tennis, billiards, bike rental, massages and treatments. ... more   less 
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Also Known As:
Punta Del Mar Santa Ponsa
Hotel Punta Del Mar
Punta Del Mar Hotel
SENTIDO Punta Del Mar Santa Ponsa, Majorca

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