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Reviews (1,182)
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12 - 17 of 1,182 reviews
Reviewed 3 weeks ago

This hotel was good (not fantastic) for the kids, there are plenty of programs to entertain them, no complaints in their behalf, but not as good for the adults. The food was really not up to any standard, and basically no healthy options. The staff are actually pretty negative, you would think working in a family oriented hotel they would have a cheerful disposition, not the case, most especially from the reception. Safe and good location for walking.

  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jesscartking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Just returned from a week staying at the Jutlandia. I’ve stayed here before 3yrs ago and had a great holiday then and pleased to report just enjoyed another fantastic even better break this time. I honestly have to say that the level of customer service is exemplary and would rival and exceed that of which I have experienced in 4 and 5 star hotels. Genuinely all staff from housekeeping, entertainment, bar/restaurant to general manager go out of their way to ensure guest experience is at the centre of everything they do. It is such a friendly, relaxed place with a clear customer centric focus in everything they do.

The beds this time were of the most comfortable I have ever slept in and the place is kept spotless at all times which again is a credit to the staff.

I would not hesitate to recommend this place to anyone who enjoys a friendly, relaxed atmosphere with a brilliant entertainment team and kids club and big spacious pool area. We will definitely return.

A special thanks to the owner (unbeknown to me at the time) who bought me a large Bombay gin and tonic after we had a brief conversation and i said we were having a great time and the service was first class. She seemed a really nice person who was genuinely thrilled to receive my feedback.

Until the next time !!

Stayed: June 2018, travelled with family
2  Thank brc101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Can’t recommend this place highly enough if you have a young family, this was our second time here and it didn’t disappoint, the staff are extremely friendly and helpful, the kids club is fantastic , with activities all day and in the evening, Anna and Veronica who run it are great, there are 3 swimming pools each to suit different age groups,the toddler pool has fantastic slides and you can have your sun bed right at the edge meaning the kids have lots of freedom but are in your sight all the time, we’ll definitely be back next year!!

Stayed: June 2018, travelled with family
4  Thank SandieGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

2 adults 1 x 3yr old and 1 x 12mth old for 8day stay. The hotel smelt clean and fresh as soon as you walk up to the doors.
Reception staff were really friendly and sorted us a cot, stair gate to stop the kids escaping into the pool, a baby bath, and a high chair for the little one no problem at all.
The room was nice and clean, small kitchen, but had enough to see us through for occasional cooking as we were self catering, sauasage and tomato pasta was as far as we ventured. Few small issues with the room like cupboard wouldn't close, and some wires showing in bedroom above wall lighting but nothing major.
The entertainment was good, but started late at 10pm and with the rooms so close to the stage it was hard to sleep if going to bed before 11pm which we did with having 2 small kids. Back bedroom was quieter but only 2 beds so one of us parents had to sleep on the camp bed in the front room which was not very comfy. Ideally the 3yr old would have slept on this but he wasn't for having any of that! :) he loved the pirate show and acrobat!
Santa Ponsa itself is really nice and would return for sure. Some lovely places to walk, eat, check out. We were really lucky there was a fair and festival on during our visit in the park near the beach. Not sure if this is an annual event though?
Pools and splash area were great, and the netted football pitch was a firm favourite with the boy. Small games and arcade area was also good too
Overall a cracking holiday.

Stayed: June 2018, travelled with family
4  Thank gary h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2018

Just recently got back from our third time at this resort, and genuinely the food and the entertainment are worse this year, not what it once was, what we were so sold on a few years ago when we first attended. S.Ponsa still a fantastic area that fits our needs and our preferences, probably changing hotel whenever we return next time.

  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank carenbrooks98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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