Just returned from a week at this Hotel. First visited this hotel 19 years ago. Well where do I start, good welcome on arrival, rooms were clean although the mattress was a little uncomfortable and sheets were quite old and worn, towels were clean but old and threadbare. Shower curtain was a bit mouldy in both our rooms, inadiquate storage for two peaople in the room. Due to the location of the hotel and the amount of young groups got woke up most night / early mornings by noisy guests returning from a night out.
Food was ok, plenty of choice most nights but not of a good quality. Evening entertainment was limited.
Problems getting a sunbed unless you get up at 7 and put your towels out, there were warning signs out about unattended beds for over 40 minutes but this was never reinforced. There was no cleaning of the pool area during the day so plates and plastic cups would build up due to lazy guests not being able to walk to a bin.
Hotel is a 3* at the moment but is due to be upgraded to a 4* next year, they will obviously need to improve standards for this?
All staff were polite and friendly, Hotel tired and in desperate need of improving.
- Official Description (provided by the hotel):
- Within 200 m. from the stunning beach of Santa Ponsa, the Zafiro Rey don Jaime hotel features a wide range of facilities for children such as games, animation programme, pool, playgroung and much more, which make this exclusive 4-star resort the ideal accommodation for some family holidays in Majorca. ... more less
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- Also Known As:
- Hotel Rey Don Jaime
- Rey Don Jaime Santa Ponsa
- Zafiro Rey Don Jaime Santa Ponsa, Majorca