This hotel will upgrade itself into 4-star next year even though the lever is hardly 3-stars now.
The hotel itself has great opportunities, but management has failed to take advantage of them. Instead, they jeopardize even the three-star level.
Their biggest challenges are: level of service and rooms, quality of food and unprofessional reception staff.
For example, all inclusive does NOT include bottled water. So if you have rented a kettle (12 eur/week) you have to go to the pool-side bar and fill it there (if there is any water left in the container).
When I questioned this Jose in the reception answered (in his own words) that bottled water is a luxury that you have to pay for. I tried to reason him that water actually is a necessity. He disagreed but because of his poor English skills it was quite difficult to understand what was his objection to this argument. In the end I felt like trying to discuss with a donkey and gave up.
This water episode seems quite silly now, but when you add it up to all the other minor shortcomings you'll have quite a pile.
No beach-towels (not even for rent)
Tasteless, always lukewarm or cold food.
Leftovers from breakfast are served (recycled) at lunch. For example scrambled eggs (in the morning) -> scrambled eggs with mushrooms (for lunch)
Clientele (British blue collar workers with their undisciplined offspring... you get the picture)
Very small room (but clean)
Very crowded pool side where sun loungers are crammed side by side touching each other
You have to pay for a fridge and deposit box!
Paper thin walls (consider yourself lucky if you happen to have quiet neighbors)
Very old and squeaking mattress/bed
Continuous noise from the corridors
This hotel needs more fundamental changes to obtain the fourth star than simply new headboards to beds and other minor improvements in rooms.
All in all I don't recommend this hotel to anyone else than British who enjoy their own kind and are more accustomed to fish and chips than any culinary delicacies. They willingly pay extra for services that are normally free of charge and enjoy "entertainment" (bingo, karaoke) every night. Simply, this hotel is suitable for tourists who don't know any better.
If you still think that you want to spend your precious holiday in this dump, a word of caution:
Be aware that room door doesn't always go into the lock. Check it every time when leaving the room.
Finally, I wonder, for how long are they expecting the terrace pool to stay at roof before crashing down. Maybe a room not directly under it is well worth considering in the future.
- Official Description (provided by the hotel):
- Within 200 m. from the stunning beach of Santa Ponsa, the Viva Rey don Jaime hotel features a wide range of facilities for children such as games, animation programme, pool, playgroung and much more, which make this exclusive 4-star resort the ideal accommodation for some family holidays in Majorca. ... more less
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- Also Known As:
- Hotel Rey Don Jaime
- Rey Don Jaime Santa Ponsa
- Zafiro Rey Don Jaime Santa Ponsa, Majorca