We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“brilliant family hotel.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Plazamar Serenity Resort
Ranked #16 of 33 Hotels in Santa Ponsa
Reviewed 26 October 2012

have just come back from 10 days all inclusive through Ryanair and travel republic . 2 adults and 2 children age 11 and 8. arrived early in day and reception staff went out there way to get us a room without waiting. had great size studio on 3rd floor with pool view and mountains beyond. plenty big enough for 4 people. bar area great and quick service. you can also serve yourself water, beer,wine, hot. drinks, juices and pop. breakfast had cereals, continental breakfast, full English, breads and rolls and fresh fruit. lunch and evening meal was soup, salad bar including fish and cold meats , chips, always 2 different hot meals, breads and rolls, desserts and an ice cream bar with sauces and sprinkles. lunch and evening meals were different every day. we had salmon, beef, chicken breast, tuna, pork chops, stew, prawns, pasta bake, best ham salad, goulash and steak. very clean buffet area and as soon as something was all gone, the chefs replaced it. dining area clean and tidy . pool area clean and tidy with plenty of sunbeds. tv room with big screen., a few arcade. games in lobby, table tennis table and pool table also available. showers by pool. if you wanted to keep your room longer it was 20 euros but not really needed as secure luggage room where you could get changed plus one of the toilets has a shower with hair dryer. from 10 every morning till 10 each night you can also order food from the bar including burgers, hot dogs, chips, toasties and on rings. you could either eat these in the bar area or they would wrap the food in tin foil for you to take it wherever. drinks from bar were not watered down and beer tasted great. rooms serviced every other day. i made our beds every other day, its not a big deal. kids entertainment was varied and took place mornings, afternoons, kids disco at 9 and show at 10.
the important bit now follows which is not really publicized. . . you can use the other hotels in the group with your waistband. we used the facilities of the jutlandia daily which is across the road and we also used the tropiana facilities when we went to palma nova for the evening. there are another 2 hotels in the group but they were shut for winter. jutlandia across the road had lovely pool and some of the kids entertainment was shared between the 2 hotels.
we payed £12.50 each per day and for that were treated very well, ate well, were never thirsty and were entertained. there is a trolly in the dining room so, if it.s busy, instead of moaning your table isn't cleared away quick enough, take your plate. yourself and take your empties back to the bar cause the staff are so over worked. . .
we had private transfer over for £68 return as many people who took shuttle were moaning it had taken over 2 hours.
had a brilliant holiday, kids cried when we left.
hope this has helped. x fiona

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank fiona130571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (885)
Traveller rating
Traveller type
Time of year
Language

566 - 572 of 885 reviews

Reviewed 22 October 2012

Me and my boyfriend went here back in September '12 and we had an amaaazing time!

After reading the reviews before we went we were worried but on arrival that soon went away! Our hotel room was huge and very clean and tidy! We looked onto the front of the hotel which i thought would be a bit loud but it was really quiet! The maids came every two days and if you wanted fresh towels or bedding you put them in the bath and they gave you new ones.

The food at the hotel was really nice (i dont know what people are moaning about)! There was something for everyone! The staff were really friendly - the receptionist was a little moody but he did work every single day for about 13 hours!

The pool was lovely and we were about 5 minute walk from the beach and all the restaurants! We went to fat sams one night which was lovely but not anything special!

Overall we had an amazing time and i really urge you to not listen to the bad reviews! We had a great holiday and are booking to go back next year!

Room Tip: Try and get one on the east side of the complex! More modern rooms!
See more room tips
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jade R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2012

We stayed at the Plazamar apartments for a week from the 11th Oct. Booking with Lowcost holidays we got a good deal including transfers and airport parking.
Arriving late at the hotel we were met by a very friendly male receptionist who sorted out our rooms, then advised us to go over the road to the Jutlandia hotel where we could enjoy all the facilities there and where there was a halloween party going on.
The room was spacious clean with toaster and kettle, next morning a nice view of the pool area greeted us. Sleeping well I would judge the beds comfortable enough.
Booking all inclusive I was surprised to find a beer pump, wine taps water cooler, and an array of fizzy soft drinks dispensers all facing the audience in the snack bar, this was a welcome change for me, I've never had the privilege of being able to get my own drinks before, there were also glass pint pots if you wanted to sit away from the pool area. Full marks so far.
The food on offer was typical three star fare, chips every day, at least one different meat, salads, fish most days, pasta others. The sweets were nice, with four flavours of ice cream and toppings available.
Our only issue with the restaurant and the whole holiday really, was the eating area itself. It's not really a restaurant, it's a covered patio with see-thru plastic roller blinds. During the hit and miss weather we experienced (no fault of the hotel :-)), we found it to be draughty and cold. There were some outdoor space heaters there but they were never used, I wouldn't have thought they were suitable for use for an enclosed area either.
having said that it didn't put us off eating there.
The pool area was nice, but be aware there are quite a few steps to get there, there is a sloped access, around the side of the hotel, ideal for taking your luggage around too.
As said earlier you have use of the facilities in the Jutlandia hotel across the road. This hotel is a step up from the Plazamar, with a lovely pool and gardens, loads of sunbeds too. The all inclusive package is available here with snacks all day, and bar, you have to queue here though for service, and the bar staff are very busy, they deal with this by being a bit abrupt with guests, the exception being Dawn who was lovely.
Adele the entertainments lady was good too, her witty asides made us laugh.
I would recommend this hotel, if you can get a good deal. Maybe not in October when the weather we had made it a bit cool to eat outside.

Room Tip: Try to get a room on the reception side, the other side of the hotels balconies are in the shade all...
See more room tips
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2012

Stayed here self catering for 2 weeks 28th Sept to 13th Oct 2012. We're a mature couple. Apartment was clean and obviously had a coat of paint at the beginning of this season. We were on the top floor which afforded a lovely panoramic view. Shona (scots lady) on reception when we arrived was friendly and efficient. Felt ripped off at 18Euro per week charge for safe. They know you have to use it so are taking advantage! Getting the cleaners into the routine of changing towels/bed linnen was a challenge for the first week but we eventually got there. Whilst the bathroom sink was wiped down and the beds made, no other cleaning was done. I had to sweep the apartment when we arrived and it wasn't done by cleaners again. It was never mopped, either before we arrived or during our stay. We couldn't get the air con to work but this wasn't a real problem at this time of year so we didn't raise it as an issue. Pool area is nice but there wouldn't be enough room for everyone in high season. Usual annoyance of people putting towels on sunbeds at 7am and leaving them there all day.

We went in School Term Time as I particularly dislike children. I had one 20 years ago and quit whilst I was ahead. If you're going to take your children out of school and away when people like me have done our best to avoid them, at least have them disciplined enough not to have me being restrained from holding them at the bottom of the deep end of the pool. There was a single parent with 3 screaming brats. All boys. Everyone at the hotel knew their names as they were continually screaming at each other. If you're reading this Mum.........go get some parenting classes. You know who you are.

Santa Ponsa is a nice resort and the hotel is a gentle short walk from the centre. Look where you're walking though and stay off the verge/islands. They DON'T clean up after their dogs! There's a Karaoke Queen called Candice being paid to sing (badly) at Strings Bar. This spoilt evenings at Traceys Bar a few doors away. Oktoberfest was on whilst we were there. It's still very English orientated. Peguera up the coast is ALL German though worth a visit on the bus at a couple of Euros each way. Palma was also worth a look at but get the 102 bus as the wrong one takes hours going to every corner on the way. Didn't rate the Wednesday Market at Andratx. The one at Santanyi on the other side of the island is far superior although only if you have a car from this distance. Try a walk down the right side of the bay (past where the trip-boats pick up) and take some bread to feed the fish. It's great to watch. My guy took underwater picks whilst snorkelling as I threw bread in! The sea was 'boiling' with fish.

Overall, we had a good holiday. We'd visit again but only for a week as we've done everything we could in the area.

Room Tip: We were in 1306 on the top floor. Good views and less noise transfer from screaming brats round the...
See more room tips
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Stylishowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

My wife and I have just returned from the Plazamar and was at first very concerned when reading the negative reviews. We were very surprised how good it was. We went all inclusive. It was very clean in our room and on site of the hotel. The food was good with a different selection each day, although the same sort of food. Chips were always on offer but they went down very well with everyone. The chef was constantly filling up the food trays so it always looked like there was plenty to go round. The drinks were free and we did not go out to any other place to drink. Beer was good. Wine was not the best but it was free and to drink with a meal it was OK. Overall I can not fault our holiday or this hotel, we ate here more than we thought we would just because it was good food, so why pay to go anywhere else. We would go back again no problem. There are better hotels out there and better food, but not for what we paid. Thank you Plazamar.

Room Tip: We had room 203 which was on 2nd floor and was nice.
See more room tips
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2012

one week stay with my girlfriend and first time in santa ponsa : the beach and the near attractions (restaurants and night terraces) was nice and good for relaxing but the hotel and room was more like punishment and we could not harry up enough to go outside the hotel.we use the room for sleeping and for washing only because it is very old and the young crazy group of young boys and girls coming back intruppted our sleep everinight with moving everithings in the room.hotel is out of control and old.

Stayed: August 2012, travelled as a couple
7  Thank torinocouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2012

We had a fab week here - does everything it says on the tin!! Anyone expecting more for what you pay to stay AI and in apartment need a reality check!! We have stayed in 4 & 5 star hotels and never been given free run of beer, wine and soft drinks (yes you literally help yourself from 10:00am to 11:00 pm.) Rachel on reception is so helpful and we found the rest of the staff equally obliging its surprising how far a 'gracias' will go! The Irish girl that did the quizzes was sooo funny :-). We requested a room on a high floor with a pool view and that it what we got and it was fine. I think it probably would be too busy for us 'high season' as it attracts families with children and they can be quite annoying (especially when yours are grown up and left home!!!). My only advice would be to get a taxi from the airport - its only 20 mins but we had booked a shuttle transfer and it took 2 and a half hours, via every apartment and hotel in Magaluf and Palmanova!!

Room Tip: Pool view rooms are nice but only get the sun very first thing.
See more room tips
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JennieHull_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Ponsa hotels
0.3 mi away
H10 Casa del Mar
H10 Casa del Mar
#33 of 33 in Santa Ponsa
177 reviews
0.6 mi away
Globales Apartamentos Verdemar
Globales Apartamentos Verdemar
#10 of 33 in Santa Ponsa
466 reviews
0.3 mi away
Pirates VIllage
Pirates VIllage
#8 of 33 in Santa Ponsa
1,645 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
TRH Jardin del Mar
TRH Jardin del Mar
#22 of 33 in Santa Ponsa
1,255 reviews
0.5 mi away
Holiday Park Apartments
Holiday Park Apartments
#1 of 33 in Santa Ponsa
1,615 reviews
0.4 mi away
Bahia del Sol Hotel
Bahia del Sol Hotel
#27 of 33 in Santa Ponsa
530 reviews
Show Prices
Show Prices
Show Prices

Been to Plazamar Serenity Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plazamar Serenity Resort

Address: Avenida Golf 4, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 33 Hotels in Santa Ponsa
Price Range: £41 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plazamar Serenity Resort 3*
Number of rooms: 96
Official Description (provided by the hotel):
Newly renovated in 2015 with a strong Mediterranean character, Plazamar Serenity Resort is a complex to relax and enjoy your holidays in a chilling atmosphere. Located in the beautiful resort of Santa Ponsa only 300m from its sandy beach and city centre, Plazamar Serenity Resort is the perfect spot for couples and families. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, LoveHolidays, Travel Republic (UK), Expedia, Hotels.com, TripOnline SA, Odigeo, Ebookers, Evoline ltd, HotelQuickly, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Plazamar Serenity Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Apartamentos Plazamar Hotel Santa Ponsa
Plazamar Hotel Santa Ponsa
Plazamar Serenity Resort Santa Ponsa, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing