The hotel met our needs in terms of location, facilities and size however there were many flaws that affected my holiday significantly.
Upon arrival, my party and I were informed that the 4 rooms we booked were not available and instead we were given keys to 3 rooms (1 of which slept 6 out of a group of 13). We booked our rooms in December so I think it is appalling that the staff at this hotel could not reserve the rooms we booked and paid for. To worsen the already bleak situation was the way the staff handled it. Unapologetic, rude and incompetent are but a few words I could use to describe the staff at this hotel.
The staff further proved how incapable they were when they refused to replace the only lightbulb in our bathroom. At 8pm I went to reception to request that someone replaced the lightbulb but was told this could not happen until the next day. This meant that 3 of us could not shower, use the toilet or mirror because the grotty bathroom was in darkness overnight.
Pool area was nice enough, however there was a lack of space for sunbeds. Also sunbeds were chained up overnight meaning I had to wait around in the morning before sitting in the sun.
Although the rooms were sufficiently clean, our room was not cleaned once during our weeklong stay. Towels were left outside the door once. I had to empty the bin 3 times by myself.
- Official Description (provided by the hotel):
- Newly renovated in 2015 with a strong Mediterranean character, Plazamar Serenity Resort is a complex to relax and enjoy your holidays in a chilling atmosphere. Located in the beautiful resort of Santa Ponsa only 300m from its sandy beach and city centre, Plazamar Serenity Resort is the perfect spot for couples and families. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Travel Republic (UK), LoveHolidays, Odigeo, Expedia, TripOnline SA, Hotels.com, Ebookers, Cancelon, HotelQuickly, 5viajes2012 S.L. and Evoline ltd so you can book your Plazamar Serenity Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Apartamentos Plazamar Hotel Santa Ponsa
- Plazamar Hotel Santa Ponsa
- Plazamar Serenity Resort Santa Ponsa, Majorca