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Plazamar Serenity Resort
Ranked #14 of 35 Hotels in Santa Ponsa
Reviewed 27 October 2013

Our stay began with a problem for me as I was asked to pay for my wi/fi and safe before we even got into the room. The room was a big apartment, table and chairs, fridge etc in the kitchen corner. The walls in the hotel were not great at keeping the details and conversations from the next door room. This can be a general problem at hotels and it's not the first time we've had it but it is the first time I've been able to hear general light conversation, we started to whisper incase we were overheard at one point. The staff were in general friendly and the pool area is lovely when there's no noisy kids splashing about. The hotel wasn't the finest we've been to but it didn't stop us making the most of the good weather.

  • Stayed: September 2013, travelled as a couple
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Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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461 - 467 of 884 reviews

Reviewed 26 October 2013

First of all DONT listen to the bad reviews!! Yes everyone is entitled to an opinion but those people who have complained must be on another planet.

We have just got back from The Plazamar and may I say what a fantastic team there! All staff were pleasant and friendly and went out there way to ask if you were ok.
The staff always smiled and really cared about your experience. Just for an example on the last day of our holiday we were sat having coffee's when we were approached by one of the lovely members of the staff who remembered our favourite cocktails and brought them over to our table and said "because its your last day, enjoy". This just topped the whole holiday off!
I could not express how nice the staff are, a special shout out to Mary the entertainer who made us feel so welcome and happy. You could tell the children loved her and vice versa! THANK YOU MARY!

Location:
Your out of the way of the craziness but still close enough to get to places like Magaluf for around €8-10. 5mins walk to the beach and plenty of shops close by such as bars, supermarkets, pharmacy and plenty if places to eat.

Food/Beverages:
We went All Inclusive and has a great choice of food each day, yes things did get repetitive such as chips everyday but there was always something for everyone, even for fussy eaters like myself. The food was full of taste and fresh! You dont go away to stick to english food so dont complain and be a little adventerous! Compliments to the chef and kitchen staff.
Drinks were great and had a choice of self serve wines such as red, white and rose, self serve larger and a 3 drinks machines which were also included in the All Inclusive, hot drinks and cold drinks, pepsi, pure orange, cappuchino etc.
Cocktails were my favourite! Also plenty of spirits or you could pay for premium if you wanted for supermarket prices but i never one needed to pay for a drink.

Entertainment:
Every aspect again i could not fault. This includes Mary's kids club and mini disco's that went down a treat day and night, everyday! There was a specialist act each night around 10pm such as Flamenco Dancers, Parrot Show etc. My favourite was the Hypnotist Show were i was part of the show myself.

The pool was lovely and rooms were fine, they were cleaned every other day which was enough. In our room there was a flat screen tv,a kitchenette with plates, mugs, cutlery etc. Also a kettle and toaster, fridge/freezer and a dining table. You can request a microwave free feom reception and a iron and board for a deposit of €20 which you get back on return of the iron.

Overal 10/10 and I can not rave about this place enough.

Please do not listen to the negative reviews, honestly The Plazamar does not deserve these comments, those people are what i call compulsive complainers(those who just complain for the fun of it just to have their opinion heard and are probably looking for something free).

Again a fantastic place with fantastic staff.

We will be returing here next year and really can not wait to see them all again.

Thank You so much to ALL staff for your hospitality and see you again next year!

Mark, Eddie, Julie and Harley of room 1012. Xx

  • Stayed: October 2013
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2  Thank KerrmarkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Wasn't happy at first with the room but the receptionist did offer another but we stayed where we were and it wasn't bad at all. Very clean, towels and bedding changed every other day, food very good, nice choice. Also a bonus to have a sister hotel across the road, take your pick what entertainment you choose, all inclusive in both hotels, what more could you ask for. Staff every -where were very nice, I find if you are polite to them, you get the same response back. Nice walkway along the beach, 2min. to get there from hotel. Bus stop on the corner, we used a few times, only two of us, cheaper than the taxi's. Would we go back? YES.Lovely pools in both hotels, plenty of beds if you are a sun-bather.

  • Stayed: October 2013, travelled as a couple
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Thank lynne123154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

This hotel has, once again been everything we could ask for in a family break in the sunshine.
We have been lucky enough to come to Plazamar for the second time this summer and have enjoyed every second. There are not many places you can return to where the staff remember you and your family by name.
Mary.... amazing. A hard working kids entertainer who caters for everyone and cannot do enough for you. We truly have made a friend for life ♥
If you want a family friendly, value for money hotel that provides good food, good times and fantastic service choose Plazamar!
We are booking 2014 season as soon as we get home xxx Thank you all once again from the Birmo family :)

  • Stayed: October 2013
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Thank mrsbirmo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Not a relaxing holiday! Thought the rooms here were truly horrible! So old and dated. The hob in kitchen didn´t even work, the chairs and tables are from years ago and the sheets on our beds didn´t get changed. At night every time you move or turn over the bed makes so much noise it wakes the other person up and on top of that you´ve got all the noise from the neighbouring rooms, as the walls are so thin you hear everything! Staff didn´t have much interest in anything and we didn´t like the feeling round the pool at all with everyone pushing to get a precious sunbed first thing in the morning, so we usually went to the beach or out. Weather was good so it wasn´t all bad, but this hotel would be a big no go zone "if" we returned to Santa Ponsa.

  • Stayed: August 2013, travelled with family
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2  Thank Steph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

booked this hotel as it seemed good value for money for all inclusive and it was the only down side was the food was a bit repetative and not always to our taste eg fish was on a lot also not a casual sitting area around the bar as it was in dining room breakfast was fine also deserts were nice with plenty of choice coffee out of machine was not nice and you are charged for fresh coffee even though you get it free at hotel across the road we spent a lot of time there as coffee was much nicer snacks were nice and the beer went down well and we would definatley go back rooms were also cleaned every other day

Stayed: October 2013, travelled as a couple
Thank darren_smith9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

First of all I do understand that everyone is totally entitled to their own opinion. But the negative reviews are totally unjust. The hotel is a typical 3 key hotel. I have been coming to mallorca for over 20 years and stayed in a lot of hotels and this ranks as one of the best. stayed all inclusive, food was what you expect and plentiful and the drinks are brilliant especially the rum and strawberry cocktails. Bar staff and everyone always taking the time to stop ans have a chat. And all the messages about mary are totally true. She is a complete fruitloop but in the best possible sense. She loves making the kids have the best time they can. If your expecting a 5 star palace then obviously you will not like it. But if your after a great family trip then book now. I never write reviews but needed to defend this place as its great. Basics are 10 euro into magaluf in a taxi. 1 euro for 10 mins internet to send that important message home. 5 min walk to a beautiful beach. Memories of a great late year break. Priceless!!!!!!!!!

  • Stayed: October 2013
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Thank eddie1983uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plazamar Serenity Resort

Address: Avenida Golf 4, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 35 Hotels in Santa Ponsa
Price Range: £48 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plazamar Serenity Resort 3*
Number of rooms: 96
Official Description (provided by the hotel):
Newly renovated in 2015 with a strong Mediterranean character, Plazamar Serenity Resort is a complex to relax and enjoy your holidays in a chilling atmosphere. Located in the beautiful resort of Santa Ponsa only 300m from its sandy beach and city centre, Plazamar Serenity Resort is the perfect spot for couples and families. ... more   less 
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Also Known As:
Apartamentos Plazamar Hotel Santa Ponsa
Plazamar Hotel Santa Ponsa
Plazamar Serenity Resort Santa Ponsa, Majorca

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