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“Not a good impression”

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Aparthotel Holiday Center
Ranked #17 of 34 Hotels in Santa Ponsa
Reviewed 25 April 2014

I went with 2 friends and arrived quite late at night, we arrived to find our hotel reservation had been cancelled by the booking agency. The night porter organised us a taxi and take us to the Sun Beach Apartments, which overall was a better location. Having read other reviews, others also have had the same problems with being moved to a different hotel. The room had barely anything, we had 3 people but only towels etc for 2. The lady on the bar by the pool was friendly enough, food was fine, most staff were polite. There was alot of building work going on and other people in the hotel made lots of noise in the early hours, but overall was ok for the price we paid.

  • Stayed: April 2014, travelled with friends
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1  Thank michelle1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director de Relaciones con Clientes at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

Thanks for your review and glad you enjoyed your stay at Sun Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 25 April 2014

Firstly before we travel we read the reviews and are aware of what we caller proffesional moaners so after seeing so many good reviews for this resort we thought the bad one's where just that well we owe those people an apology.
When you arrive at 22:30 yes things don't look bad reasonable clean but then your told your on the 3rd floor with 5 cases no lift and a hyper 5yr old then to be told your on second sitting for your meals no breakfast until 9:30 lunch 14:00 and dinner at 20:30 the 5 year old up at 7:30 but has to wait 2hrs for breakfast then active all day by dinner time he is to tired to eat.
After 2 days of complaining we final got changed to the earlier sitting but no chance on a room change.
On to the food of very cheap and poor quality never saw any fresh potatoes was (chips) or synthetic mash, mash served on the day they have burgers on the grill (chips or fried cardboard not sure we shop at Aldi and Lidl even they wouldn't sell these chips)
One day we had what could only be described has rabbit road kill they took the head and fur of smashed it to bits and boiled it little bits of bones everywhere.
Entertainment (Felix kept the kids entertained) someone wrote are you sure you went to the same place LAZY doesn't even touch it 1 night he canceled all entertainment because Real Madrid where on the telly we don't watch football at home so to be told that is your entertainment for the evening if we wanted to watch football there where plenty of bars down the street showing it and that was after he had 2 days off.
Cleaning dont make me laugh we all suffer from a sickness bug while we were there and after finally work out it was down to the lack of cleaning my wife set about with the bleach it may have looked clean but u should have seen the colour of the clothes and water when she finished there idea of cleaning was to twice a week drop of some clean towels and throw a dirty mop around the bathroom nothing else never made the beds in the whole 10 days we where there.
The staff on the whole are friendly but if they can get away with doing nothing they will.
The complex itself is sandwiched between 2 busy and noisey main roads and if you hire a car you have to park miles away or pay to park in the hotels parking bays was woke every morning at 5:30 by the bin men and the staff emptying in the bottle bins.

Yes it may be cheap but in this case it needs to be very dissapointed.

One good point out of the hotels control weather was fantastic very hot.

Room Tip: Make up your own mind but wouldn't recommend.
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  • Stayed: April 2014, travelled with family
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Thank graham s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director de Relaciones con Clientes at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

Oh dear! doesnt sound like you had a great time here, first of all can I say that we tend to cater for the majority, so football and chips usually go down well with people, you cant please all the people all of the time!! Not read any other reviews about people being sick from our lack of cleanliness, also your bed will only get made for you on the day of the bedlinen change, there is a notice about what you should expect from our cleaning staff in reception. Thanks for taking the time to write a review

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Reviewed 25 April 2014

We stayed here on 8th - 15th April and overall had a really great time. Check-in was very speedy, we were given Silver Bands rather than Blue Bands thank goodness. The Hotel runs 2 sittings for each meal, Silver Bands Breakfast 08:00 - 09:30 Lunch 13:00 - 14:00 and Dinner 19:00 - 20:30 whereas Blue Bands are Breakfast 09:30 - 11:00 (pretty good if you're a late riser) Lunch 14:00 - 15:00 (bit late unless you had a late breakfast) and Dinner 20:30 - 22:00 (way too late for me or anybody who has kids that go to bed early! This needs looking at). I can see why they do it though as the Dining Room is quite small but big enough having 2 sittings. If they brought the Lunch and Dinner times back an hour it would make a big difference.
Anyway, banded up we went to our rooms which were great. Obviously orientated for the Self Catering they are fully equipped with a small cooker, fridge (very handy), table, chairs, sofa bed which has another bed underneath it, seperate bedroom with 2 beds put together and a bathroom (great shower which is always hot).
The Bar is great but the 'club seating' area a bit small (another downside to Blue Bands as all the tables get taken when they are at dinner). They utilize a lot of tables and chairs by the Pool which is great when the weather is good. In the colder evenings however everybody wants to sit inside and there simly isn't enough room. The service was absolutely brilliant, ALL of the staff in all of the areas are really great and work really hard!
The Pool is really nice but was very cold (hadn't long been refilled I think). They let you use it pretty late into the evening too which is nice as some places close them too early.
Sunbeds - Great but once again idiot people putting towels out the night before or reserving beds and then going down the beach for the whole morning! They need to have an opening time of say 8am and get somebody to collect up ALL towels left out just before that time and dump them in a corner somewhere! That way anybody who is actually up can find somewhere to sunbathe.
Location - Go outside, turn left and the beach is about a 6-7 minute walk down the road and round the corner.
All in all a great holiday. the only thing that spoilt any of it was other greedy sunbed guests or idiots allowing their kids to kick the crap out of the games machines and go round ringing door bells at stupid times of the night but that isn't the fault of the resort.

I would definately recommend it. You WILL have a GREAT time.

  • Stayed: April 2014, travelled with family
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1  Thank malc_bart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director Comercial at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

Thanks for your lovely review and your kind words about our staff, hope to see you again in the future

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Reviewed 22 April 2014 via mobile

We were in this hotel at the beginning of April. The weather was bad for about 48 hours upon arrival. We didn't mind as the weather forecast for the following days were good.

The hotel grows on you. At first i was not impressed with the layout and the no of stairs to climb but we all got used to it including my toddler.

The food was alright very repetitive and i got bored of breakfast eventually. Lunch was a hit and missn on two occasions i had nothing to eat at lunch time. Too much chips. Dinner is much better with more variety. Dessert is the worse i have ever seen. I think if they cant improve it they should scrap it. I have sweet tooth and i felt betrayed by the dessert options. it was the same thing every meal time. Jelly and some pastry i cannot define. Seriously every meal time.

i liked the all inclusive drinks. The bar attendants were attentive and friendly.

The staffs were lovely towards our kids.

The people we met on holiday made it a good one. Thanks to Jane and Dee from West Yorkshire.

I am sure i will go again sometime in the future. Especially for the price we paid.

Stayed: April 2014, travelled with friends
1  Thank Ruth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director de Relaciones con Clientes at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

Thanks for your review, sorry you got fed up with the breakfast as it seems to be a big hit with most of our customers, look forward to seeing you again

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Reviewed 21 April 2014

We paid £1000 all inclusive for a family of 4, based on this you have to say it is very good value for money.

All the staff were excellent, particularly the blonde lady with a tattoo on her arm, such a lovely lady, and the barman who was so happy and friendly, and helpful every single night.

The apartments are good sized, and the facilities are all good. Everywhere is very clean.

The food suits the price paid, it is good quality, however there is limited choice approx. 5 - 6 hot choices per lunch and evening meal, plus salad bar. We are all good eaters, and not fussy so fine for us, just not lots of choice.

The maid service is very limited, beds in bedroom only changed once in 9 nights, but fresh towels and sheets left out every other day. As previous reviewer says this reflects price paid, and anybody expecting beds made every day, should pay more or go 4 - 5 stars.

Entertainment day and night is not great, they only had one entertainer [Felix], who I'm sure said he has worked there since 1989 (!!), he does 3 day time activities every day except Saturday, but they are at 12:15, 1:15 and 2:15 which covers the lunch times, so he could be a bit more flexible with this. Activities included archery, pool, air rifle etc.

Night entertainment also not great, again its Felix who starts around 8.45pm, and usually does Bingo at 9pm for 3 euros with good cash prizes each night of around 100 euros, this lasts until around 10pm, and then Felix spends another hour doing Quiz night, Mister or Miss Holiday Center, and on only one night out of 9 was an outside show which was the Parrot Night.

There was nothing specific for children which was a little disappointing for us, but our children occupied themselves in the games room, or with other children so wasn't a big deal.

There is a kids club there, but apparently it doesn't open until June.

Weather was great while we there, there was an issue with sunbeds for the first few days, but management clamped down on this, so hopefully this will resolve for the rest of the season.

Please bear in mind the price you pay for your holiday, as this was definitely a good holiday for the price we paid.

  • Stayed: April 2014, travelled with family
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3  Thank 300TRACY1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director de Relaciones con Clientes at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

Thanks for your review, you seem to have had a good time so we hope to see you again in the future!

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Reviewed 20 April 2014

went with 3 mates for a cycling break, all in our 40's, the rooms were clean if basic, food good enough, but superb value considering what we paid. Misunderstanding with room handled really badly though

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Low Cost Holidays
3  Thank Gibbo1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director de Relaciones con Clientes at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

As you dont go into any detail about what happened I cant really explain, but thanks anyway for taking the time to write a review

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Reviewed 19 April 2014

We were a family of four(two children).Our holiday was good and bad simultaneously.The food was okay,the room was good for the money we paid but our disappointment was caused by another things like-not all of the staff speak English,the lady at the reception wasn`t so polite with us when we had to ask something!
My two children were bored-nothing for children is made.No mini disco(like in other hotels) only animation for adults.Mr Felix needs to change his programme a little.Bingo,Bingo...It is completely boring.I am sorry but next time we will be looking for a hotel with more facilities for children!

  • Stayed: April 2014, travelled with family
    • Value
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2  Thank FLORA65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelplaza, Director de Relaciones con Clientes at Aparthotel Holiday Center, responded to this reviewResponded 14 May 2014

Sorry you didnt have a good time here with us, we have all kinds of activities for children in the summer including a kids club, thanks for taking the time out to write a review

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Additional Information about Aparthotel Holiday Center

Address: Avda Ramon de Moncada, 40, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Santa Ponsa
#12 Family Hotel in Santa Ponsa
Price Range: £39 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aparthotel Holiday Center 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Aparthotel Holiday Center Santa Ponsa is an apartment complex in Majorca fully renovated in 2015 where to enjoy your family holidays. Holiday Center Aparthotel are Mediterranean-style apartments that have been completely refurbished and are equipped with all the commodities needed for a family holiday. A large sunbathing area with a swimming pool and views overseeing the area of Santa Ponsa in addition to a wide offer of activities outside as well as inside the hotel, will make your stay in our resort in Majorca wonderful. No hen and stag parties are permitted at Holiday Center . Also, if you are a large group of any kind intending to reserve more than 3 apartments, please contact us first. ... more   less 
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Also Known As:
Aparthotel Holiday Hotel Santa Ponsa
Holiday Centre Apartments Santa Ponsa
Holiday Centre Apartments Hotel
Holiday Centre Santa Ponsa
Aparthotel Holiday Center Santa Ponsa, Majorca

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