We have just returned from a weeks holiday for a family if 3 at this hotel, and I will provide an accurate and candid view of my experience there.
The hotel is well situated-about 10 mins from the main strip and very close to the beach.
It is definitely not a 4 star, 3 star at best.
Good variety of food
Main indoor bar is permanently closed and it is a trek to the pool bar for the inclusive drinks
Indoor pool is closed
Sunbeds poolside are terrible ie fixed in one position only, can't be adjusted and have no padding so hurt your back after 10 minutes
No music and no entertainment at all..the most boring hotel ever..ok if you are over 70 yrs old
Most staff are rude and miserable except Rocio on reception who was excellent.
I complained to the manager, Rosa Garcia, about the lack of any music and the indoor bar that is closed looking for a solution. She was uncaring, defensive and argumentative..no wonder the staff are the same!,, her customer care skills are non existent and her attitude stinks
Avoid this hotel unless you like to holiday in a library and be surrounded by miserable staff.
- Official Description (provided by the hotel):
- Located 130 metres from the Santa Ponsa beach in a quiet area in Majorca very close to Palma centre, the Delfín Siesta Mar Hotel will allow you to rest and it will mesmerize you with its views of the sea and gardens. The hotel and its 113 family rooms have been completely reformed to guarantee maximum comfort. Enjoy its pools, restaurant buffet and reading rooms. ... more less
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- Also Known As:
- Delfin Siesta Mar Hotel Santa Ponsa
- Delfin Siesta Mar Santa Ponsa, Majorca