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“Rubbish hotel with rude staff”
Review of Delfin Siesta Mar

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Delfin Siesta Mar
Ranked #21 of 36 Hotels in Santa Ponsa
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Rubbish hotel with rude staff”
Reviewed 14 August 2013

We have just returned from a weeks holiday for a family if 3 at this hotel, and I will provide an accurate and candid view of my experience there.

The hotel is well situated-about 10 mins from the main strip and very close to the beach.
It is definitely not a 4 star, 3 star at best.

Good points:
Location
Good variety of food

Bad points:
Main indoor bar is permanently closed and it is a trek to the pool bar for the inclusive drinks
Indoor pool is closed
Sunbeds poolside are terrible ie fixed in one position only, can't be adjusted and have no padding so hurt your back after 10 minutes
No music and no entertainment at all..the most boring hotel ever..ok if you are over 70 yrs old

Staff:
Most staff are rude and miserable except Rocio on reception who was excellent.

I complained to the manager, Rosa Garcia, about the lack of any music and the indoor bar that is closed looking for a solution. She was uncaring, defensive and argumentative..no wonder the staff are the same!,, her customer care skills are non existent and her attitude stinks

Avoid this hotel unless you like to holiday in a library and be surrounded by miserable staff.

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Mrs B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Delfin Siesta Mar, responded to this review, 26 August 2013
Deear Mrs B,
Thank you very much for your comment. We regret that your experience was not the one you were expecting. Regarding the questions you are talking about, we have a low music at the swimming pool as our customers prefer to stay on a quiet ambience. Anyway, as you can remember, we put a new and bigger hi-fi on the swimming pool with different music, in order to satisfy your preferences without disturbing the other guest. Regarding the bar tip, our guests prefer to stay on the bar near the swimming pool. Almost all of them. So we decided to give all our resources there.
Regarding our staff, we will try to know what happen, because our quality standards doesn't approve this type of behaviour.
Kind regards,
Puri.
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Danish first
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English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2013

My husband and I are just back from our holiday in Santa Ponsa.It`s a wonderful place ,nice beach great weather all that you need for a holiday.The hotel... it`s another story. First of all everything inside is old ,really old cracked and dirty.Nobody speaks in a way possible for understanding and comunication , I was explaining to the receptionist for around ten mins that I dont want to be disturbed .This is the other main problem the houskeepers (really nice and kind ladies) were starting work so early knocking on the doors and making noise that just doesnt help your vacation at all .I dont like people to come in to my room and see or touch my stuff and yes I did use the "do not disturb" sign but believe me this didn`t help.I read a comment about the personnel being miserable - yes they are .There was a non stop shouting lady their boss or chief i don`t know ,she was treating the women like slaves. Another problem were the cockroaches they were in the bathroom in the room .... everywhere I was wonderng when was i going to find one in my plate .The food was ok but I can`t say it was some kind of masterpiece lol. The good thing is that we were really close to the beach ,what else what else ...... thtas all .This is my opinion if you dont believe me go and check and if you do say hi to the little cockroach bastards and the evil lady that tortures the poor houskeepng ladies ..... greeting from USA Chicago , Lindsey

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Lindsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Delfin Siesta Mar, responded to this review, 14 August 2013
Dear Mrs. Lindsey H,

Thank you to comment your stay in Hotel Delfín Siesta Mar.

Regarding your comments about the treatment to our staff we will refresh our policies, because in any way we can accept this kind of behavior. We have no notice about any tip you are talking about, so we will check everything. Thank you again for your review. We really would like to see you back in order you cou can see our true way to treat our customers and employees.

Kind regards,
Puri
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Travellers are raving about these Santa Ponsa hotels

Dublin, Ireland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 July 2013

We stayed here for a week in July 2013. The hotel is in a great location, with a nice beach and very good restaurants near by. We are a group in our late 20s so it was nice to be a bit removed from the strip in Santa Ponsa but still close enough that we could walk at night time if we wanted.

The hotel itself was clean, the breakfast was okay, the pool area was decent and staff were friendly. Overall it was little basic for 4 star but had more positives than negatives

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gaybeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Delfin Siesta Mar, responded to this review, 9 August 2013
Hi Gaybeer!

Thank you to take a time sharing with us your experience in Hotel Siesta Mar. We love to know that you enjoyed your holidays not only in the hotel but in the nearby.

Best regards,
Puri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 14 July 2013

Clean hotel and good location in one of the quieter areas of Santa Ponsa.
Quite a steep hill climb over c.100 metres to reach the hotel from the sea front would not suit everyone.
Room was clean but with no self catering amenities at all (no kettle, toaster or microwave).
Breakfast is basically OK but with a rather narrow serving time slot (0800-1000).
Friendliness of staff varied considerably, some very pleasant others fairly grumpy.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Delfin Siesta Mar, responded to this review, 9 August 2013
Hi!,
First of all, thanks to choose Delfin Siesta Mar to enjoy your holidays. We really like to have a direct feedback about our guests. We will study all your points and will study how to improve them.

Kind regards,
Puri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 June 2013

We stayed here in June 2013 and went all inclusive. We arrived in the early hours of the morning and the hotel had plates of food prepared, which was a nice touch. The primary problem that we had with the hotel was the size of the room that we were assigned. It was extremely small. The shower was also annoyingly small and we ended up flooding the floor on a couple of occasions. We were assigned a room looking on to the swimming pool and pool bar. On our penultimate day we caught a glimpse of the rooms across the corridor, looking on to the road. These were significantly bigger. Had we noticed that earlier in our trip I think we'd have asked to move.

Generally the food was of a decent standard; the salad selection was actually very good. The staff were friendly. The hotel is very much geared towards its German guests. The vast majority of guests were German, so I suppose this was understandable. However, some of the signage was in German only and the entertainment was conducted in German (although, in fairness, on our last day, the entertainer came to speak to us. I don't think she realised that the very any English speakers around. She was very friendly).

The hotel is well placed. It's a two minute walk from the beach and supermarkets and is well within walking distance of bars and hotels in Santa Ponsa.

The hotel is clean and basic; it is a good base given it's location. The size of room just let it down, slightly.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank innestully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puri F, Community Manager at Delfin Siesta Mar, responded to this review, 14 August 2013
Hi innestully,

Thank you very much for such detailed review. We are glad to know that you enjoyed a good time between us, and that your global review is positive.
Regarding the signals, we will take note about that point and will study how to improve this.
If you want to stay tuned of our news, you can like us on facebook. Our fanpage is /delfinhotels

Regards,
Puri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 June 2013 via mobile

Stayed here with a few friends as we didn't want to be too close to the hectic Magaluf, however seeing as it was a friends bucks party thought it would be handy being within a ten minutes taxi drive. The hotel served its purpose although it was a little plain and dated as it was clean, cheap and in a good location near shops, cafes, the beach and a supermarket. The pool was OK, we didn't try the food and you wouldn't rate the bar or entertainment unless you were a middle aged German karaoke fan, but we didn't hang around the hotel so each to their own I guess!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crax81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyprus
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 May 2013

Recently returned from 6 nights at the Delfin Siesta mar, the hotel was spotlessly clean, there was a good variety of food each night (we were all-inclusive) and the staff were all very friendly. Earlier reviews mentioned the hotel being targeted towards German tourists, although this is true, most of the staff spoke very good english and the foodwas very varied.
Overall we really enjoyed our stay here and would definitely recommend the hotel.

Room Tip: For privacy on your balcony choose higher floors.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dominis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delfin Siesta Mar

Property: Delfin Siesta Mar
Address: Calle Lisboa 4 | Calvia, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Santa Ponsa
#9 Luxury Hotel in Santa Ponsa
#12 On the Beach Hotel in Santa Ponsa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Delfin Siesta Mar 4*
Number of rooms: 113
Official Description (provided by the hotel):
Located 130 metres from the Santa Ponsa beach in a quiet area in Majorca very close to Palma centre, the Delfín Siesta Mar Hotel will allow you to rest and it will mesmerize you with its views of the sea and gardens. The hotel and its 113 family rooms have been completely reformed to guarantee maximum comfort. Enjoy its pools, restaurant buffet and reading rooms. ... more   less 
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Also Known As:
Delfin Siesta Mar Hotel Santa Ponsa
Delfin Siesta Mar Santa Ponsa, Majorca

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