I booked my room there tempted by the location and prices. What a disappointment!
During a seven day stay we occupied three rooms! First, we flooded the living room downstairs because a plasticine piece covering a rusted hole in the bath came off. Then, after staying relatively peacefully in another room for a few nights, Linda, the owner stood in our way upon our return and said "you cannot go into your room"; it turned out some work has been carried out while we were out (without our consent of course) and we were left first with a hole in the floor (!) and then with the intensive chemical stink of drying silicone sealant. We had to argue to get another room where you could actually breathe!
The breakfast menu was poor, quality of most ingredients calling for revenge, the atmosphere like in prison, with Linda hovering over "guests". At one of these breakfasts I was asked in front of everyone in a "theatre whisper" if I had pads or something, because my sheet was stained...
The owner is super nice one minute, showing her pet tortoises and fish, and super nasty another minute, as if forgetting we were actually paying customers. This attitude spoiled my whole holiday and afte over a year I still get shivers thinking back about it!
If I ever go back to Santa Ponsa (not very likely though), I will definitely book somewhere else, where I can receive a decent service!
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- Also Known As:
- Miranda Santa Ponsa
- Miranda Hotel Santa Ponsa
- Hotel Miranda Santa Ponsa, Majorca