I have never been made to feel so unwelcome in all my life, when we first booked this hotel it never stated that groups/hen parties were not welcome. Upon arrival we were greeted by the manager who immediately said "one strike and you are out". We were a group go 11 women who's average age was between 30-40 who have children themselves and know what is acceptable behaviour. We we also put in the furthest rooms away from everything and everyone.
We were instantly on edge and didn't feel we could be ourselves we even distanced ourselves and didn't stay at the hotel and at night time we sat around the pool away from other guests. I found the food to be very repetitive and very bland and can't see that it was worth paying for all inclusive, especially when on our last day we had to have our wrist bands cut off at noon. Which I thought was absolutely ludicrous seeing as we were not being picked up until 7pm, so again we had to go out. Having spoken to other guests we found out that other groups had not had the same warning as us and to be honest I found some of there behaviour offensive. So I can't see why we were singled out
I think that if this hotel want to be a "family hotel", then they need to stop taking bookings from groups and make it clear that they are not welcome. So aside from the rude manager and unfriendly staff this hotel needs updating to join the twenty first century, I never had a hot shower the whole time i was there.
We paid good money to come on this holiday just like everybody else who was staying there, I think the way the manager delivered his warning was totally unacceptable and we should not have been judged on previous guest behaviour. They put a black cloud over us and made us all feel uncomfortable.
I will never return and would not recommend this to anyone.
- Official Description (provided by the hotel):
- Club Santa Ponsa is located in the northwest coast hill of Santa Ponca's white sand beach. The complex is naturally and in harmony distributed with its forest environment; this circumstance makes a very nice direct contact with the nature that surround us. This soft composition is bringing from over 25 years, repetitive visits of families, couples and groups of persons interested in sports, rest and good gastronomy. We offer 142 units, distributed in 93 modern one bedroom apartments, and 49 new and practical studios, all of them fully equipped with furnished terrace, independent full bathroom, central heating and a experienced and professional 24 hours backup service. From our hotel there is an easy connection to other near by additional services like: Public bus transportation at 50m, commercial shopping areas and of entertainment at 200m, equipped sandy beach of Santa Ponsa 900m., Doctor services outside or inside de hotel, sportive port including nautical and sub aquatic activities, programmed local excursions and excursions around the island, walking areas, Golf, thematic and aquatic parks, etc. Everything is right in the line of your budget, with a very professional, permanent and satisfactory service. ... more less
- Reservation Options:
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- Also Known As:
- Club Santa Ponsa Hotel Santa Ponsa
- Hotel Santa Ponsa
- Club Santa Ponsa Majorca