We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Reception staff's attitude!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Park Apartments
Ranked #1 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
2 reviews
“Reception staff's attitude!!!”
Reviewed 14 September 2012

My partner and I stayed in the holiday Park in Sept for a week. Reviews from trip advisor had us very excited about our accomodation. However on arrival we were met with rude woman who was not suited to the job of welcoming people who have paid to come on holiday!! I do not know her name but we were threatened on our arrival about being quiet and the no tolerance rule about noise. My partner and I were on a quiet weeks holiday and we were greeted with a lecture.
We asked if we could be moved to a room with a balcony pool view on teh 2nd floor (as stated on our booking) she responded that we would most definately not be getting any special treatment!
We found ourselves whispering in our room so as to avoid making noise. When our towels went missing from the pool side the recectionist sent to us to the bar, and half way round the apartments before calling a pool attendant who knew where they were all along. She told us never to leave belongings and that we should not be asking her where they could be.

On the up side....the apartments are ok, sheets and towels are changed every other day. The pool is clean and the bar food is really quite good. There were no lifts, no TV in rooms or telephone. We could purchase air conditioning at 5 euro/day and safety deposit boxes are available.
This is definately not a resort for young groups of people, hens/stags and I would not advise young couples to go there.

Room Tip: Get written confirmtion from your service operator if you want a room on a low floor as there are no...
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mfd234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,426 reviews from our community

Traveller rating
    844
    349
    130
    53
    50
See reviews for
672
426
5
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 September 2012

Recently returned from a stay here the appartments are bright and cleaned regularly and most of the staff are helpfull and friendly. The only problem we had was noise from other drunken youths coming in until 6 am in the surrounding and the above appartments. In our opinion this is not the place to stay if you want a quiet relaxing holiday with unbroken sleep and would stay in other places away from this area as Santa Ponsa is a lovely resort with fine beeches bars and restaurants.

Room Tip: request a higher room if you like your sleep.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darlo
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 September 2012

Myself and the wife stayed here last week for 3 nights as part of my 40th birthday celebrations, we booked mainly due to the good reviews on tripadvisor. We arrived around 8.30 and we welcomed by a young lady called Anna-Marie who was cheerful and pleasant and presented us with a bottle of wine for my birthday! We had a ground floor room, next to pool and near the bar which wasn't a problem as music and entertainment goes off at midnight although bar remains open until 1.30.
The hotel is a stones throw from the main strip (mainly irish bars), but there is no noise from the strip until you're right on it.
Santa Ponsa is a great resort with something for everyone but not too big to be overwhelming, and we were lucky to be there whilst the Santa Ponsa Festival was on, which was excellent with markets, street entertainers, and lots of open air food and drink outlets. There was also live music, so the atmosphere was fantastic! We didn't eat in restaurants at all as the street bbq's were so good. We're already planning to return with our kids next year.
Special mention again for Anna-Marie at Holiday Park, fantastic cheerful service, you are a credit to the place.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank toesy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2012

We are a family of 4 who had one of our best holidays ever here. The main difference when you stay at Holiday Park is that you immediately notice the friendliness of the staff. We´ve stayed at some amazing hotels in the past but where the staff have been rude and uninterested. Here it´s the opposite. They just seem genuinely nice people that enjoy their jobs! The apartments are big and as we were 4 people the 2 kids slept in the lounge on the sofa bed and pull out bed. They said it was comfy and they slept well. There is a proper table and 4 chairs to sit at, as well as the sofa, so no problems with seating. On top of that there are 2 chairs and a little table out on the balcony, so we never felt on top of each other at all. The cleaning staff came in a few times while we were there and made up clean beds and changed the towels, which we thought was very good service for self catering. The swimming pool was great. Spotless and a good family atmosphere day and night at the pool bar. There were plenty of sun loungers to go around and we spent a lot of time around the swimming pool which the kids especially enjoyed. We also went down to the fantastic beach of Santa Ponsa. It is very clean and well set up with loos and places to get drinks and snacks. It only takes about 5 minutes to walk there from the hotel so ideal. There are also some great places to eat out in the resort and although we catered for ourselves at breakfast, we usually had a snack from the hotel bar at lunchtime (which btw was very good and fresh) and then in the evening we´d get dressed up and wander along the road to find somewhere to eat. Our favourites were Boston O´Bradys, almost next door to the hotel and a Chinese which was just by the main roundabout on the left. The restaurants and bars are not overpriced and we were impressed with the choice. Overall we had an excellent time at Holiday Park and we were sad to have to come home. The kids loved every minute. It is a very good self catering hotel with lovely staff and nice facilities and to be honest it´ll be hard to beat next year....maybe we´ll just go back!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashlyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crewe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2012

We have just arrived back from a 10 day stay.All i can say is the holiday park is a friendly down to earth clean no frills place to stay.
It is far enough away from the noisy bars but close enough if you need them .we didnt ,so it was ok
everything you need is within walking distance.
The appartments were clean big enough .and we had ours cleaned everyother day.The staff are brill. big shout to rachel ,reception,dan bar staff and paddy and jenny entertainment.
Just cant wait to return next year.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shazatracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 September 2012

The personality of this hotel was clear as soon as you walk into reception. Its not the normal scuffed magnolia walls, there's been some thought put into it. A charming girl did the passports etc and we were asked if we needed help to the room.
Large main room, bathroom and bedroom. Basic in style but all very clean.
The bar and pool are surrounded by the main hotel, its really pretty very mediterranean white.
Bar snacks are cheap, quick and good we gave up trying to do better, unless you want a gastro special then there are some amazing restaurants here but they cost an arm and a leg.
Location is good, close to beach and not long transfer from the airport, depending on how directly you travel there it took us only around 45 minutes.
Vibe here is friendly, family and Euro travellers following the sun.
Most definitely would stay again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank grace h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 September 2012

We have stayed at HP 4 times in the past 4 years and we have just booked our stay for October again. It is not the most stylish hotel we have booked but for sure it is the cleanest and friendliest hotel ever. This is a very caring hotel and staff are fab and always up for a good laugh.
Ok, have to go now and tell my partner we are going Santa ponsa again!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Ponsa hotels
0.1 mi away
Zafiro Rey don Jaime
Zafiro Rey don Jaime
#4 of 36 in Santa Ponsa
4.0 of 5 bubbles 2,062 reviews
0.6 mi away
Playas del Rey Hotel
Playas del Rey Hotel
#7 of 36 in Santa Ponsa
4.5 of 5 bubbles 404 reviews
0.5 mi away
Club Santa Ponsa
Club Santa Ponsa
#6 of 36 in Santa Ponsa
4.0 of 5 bubbles 1,034 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Globales Verdemar
Globales Verdemar
#9 of 36 in Santa Ponsa
4.0 of 5 bubbles 313 reviews
0.8 mi away
FERGUS Style Cala Blanca Suites
0.2 mi away
H10 Playas de Mallorca
H10 Playas de Mallorca
#16 of 36 in Santa Ponsa
4.0 of 5 bubbles 1,029 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Park Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Park Apartments

Property: Holiday Park Apartments
Address: Ramon de Moncada 35, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Santa Ponsa
#1 Family Hotel in Santa Ponsa
#1 Romantic Hotel in Santa Ponsa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Holiday Park Apartments 2*
Number of rooms: 120
Official Description (provided by the hotel):
The Holiday Park Santa Ponsa Apartments is a friendly and welcoming self-catering hotel with maid service, situated a short walk from the award winning beach and at the very heart of Santa Ponsa close to great restaurants, live music venues, rental car, large supermarkets, banks and popular attractions. The one bedroom self-catering apartments; each comprising living area, kitchenette (all one bedroomed apartments have fridge, double electric stove, electric kettles and toaster), bathroom (all bathrooms have hairdryers) and a balcony or terrace. Cots are offered at no extra charge (for your comfort please request them in advance though hotels site). Hotel offers courtesy shower-room and luggage room for your comfort. Distance from the airport is 13 Miles. Hotel does not accept hen and stag parties. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Odigeo, Travel Republic (UK), Priceline, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your Holiday Park Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Park Apartments Hotel Santa Ponsa
Holiday Park Santa Ponsa
Holiday Park Apartments Santa Ponsa, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing