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“Childrens entertainer Duane cheeky and obnoxious” 2 of 5 bubbles
Review of Holiday Park Apartments

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Holiday Park Apartments
Ranked #1 of 36 Hotels in Santa Ponsa
Certificate of Excellence
stirling,scotland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Childrens entertainer Duane cheeky and obnoxious”
2 of 5 bubbles Reviewed 1 September 2013

I'll start with the hotel,receptionist's are lovely as are the pool bar staff worked very hard all day and were always helpful. If you want a relaxing day at the pool, you wont get it, as the childrens entertainer as he calls himself Duane has an attitude problem, very obnoxious, on the second day we were sitting right beside the pool as there were no other seats, he starts bombing into the pool with the small kids and I mean bombing soaking people trying to relax. throwing large balls and soaking people with water down their backs. I looked over and he said very loudly so other guest could hear "expect to get wet if you sit at the pool" embarrassing us in front of other guests. He then never apologised and at all and continued to do it even worse. We expect to get splashed at a pool but not waves of water over us when trying to eat and drink food. Anyway near the end of the second week we were on our terrace on the second week at 11pm trying to relax again and here comes Duane the bairn with a squad of kids playing hide an seek like the Pied piper onto our terrace, I again challenged him to go away so we can get peace and he replied. "They are only kids just ask them not to play here again. The guy has a serious attitude problem". He is running around with young kids at that time of night and their parents are boozing at the pool, the only ones that had a rest at night were the parents of the children,because he was running around with them, have we not to get a rest. After all we are the ones on holiday not Duane. Spoke to the manager the next day and he said he would have a serious word with him. Whether he did or not we will not be back at Holiday Park solely for this reason. Duane the bairn needs to learn we are the ones who have paid our money and waited all year to come on holiday, he hasn't got a clue how to speak to people or be quiet when people want a rest, after all the clue is in the name 'Holiday Park' maybe the manager did speak to Duane, and as the previous post suggested he gave him a day off, perhaps review his status at the end of the season!!!!!!

Room Tip: room 055 first floor sun all day until late evening lift goes to this floor
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  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank jochas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 August 2013

Firstly a big thanks to the hotel for putting up with our queries and change of dates!!! Our apartment was very nice and comfortable overlooking the pool and the standard of cleaning was excellent. We did have a couple of problems with the air con. but it got sorted quickly after reporting it to the reception. Thanks for a lovely stay.
One more thing;The shuttle bus from the airport with Resorthoppa was so terrible that on our return we decided to pay 44 Euros and take a taxi! Don't use them!!!

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 August 2013

I know this will sound repetitive if you've read previous reviews, but the staff really do stand out. If I'm being totally honest for us the rooms were pretty regular. They are the typical Spanish style self catering apartments with some handy mod cons, although I would say bigger than many we've been to and also very very clean.
The other areas of the hotel are of a very high standard; the bar, pool, reception and gardens. All impressive and much better than any other 3 star hotel we've ever seen. We had fun around the pool most days and the bar food was good, especially the pizzas and cajun chips. There are a couple of pool tables and table tennis and the guy on the mike keeps people busy with quizes and bingo. The bar staff are friendly and all the receptionists are brilliant at their job and say hello to you every time you pass through reception.
Santa Ponsa beach is close but the hotel is far enough away from the clubby bit not to be affected by noise, so all good.
Had an excellent time and we have to admit they have new fans in us!

Stayed July 2013, travelled with family
Helpful?
1 Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jolly hols
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 31 August 2013

Stayed here for a week, on arrival staff were very friendly and they even carried our suitcases to our rooms.(just as well as we had to go up 3 flights of stairs)rooms looked ok clean but very basic, it wasn't till the first morning we got up to a infestation of ants all over the kitchen bench(we hadn't even used this space)then went into the bathroom and it was covered in flies, we complained at reception and they did sort the ants but not the flies. The entertainment was ok on a afternoon with snake shows and parrot shows, but the entertainer in the hotel was a very ignorant and a rude person who enjoyed upsetting people with what he thought were jokes,(he wasn't allowed in the hotel 1 day for upsetting people)Santa Ponsa is nice during the day lovely beaches and places to eat, on a night it is very lively with the younger ones and not really for familys with young children. Wouldn't go back

  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank damz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

I have recently returned from holiday park apartments. The rooms are quite basic however are very clean, rooms were cleaned every other day and clean towels supplied. The apartments are in an ideal position in santa ponsa, very central to bars restuarants and beach. The staff should be very proud, they were very hard working and enthusiastic, ten out of ten for customer service. The pool bar was reasonably priced and a good variety of food and drink. If I were to return to santa ponsa I would not consider staying anywhere else and would gladly recommend to friends and family.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Melrose15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billericay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 August 2013

Stayed a week and it did the job for us. We had our 7 yr. old daughter with us and she definitely enjoyed the swimming pool and games that were organised by the entertainer. The room was clean and had the basics you expect. We didn't attempt to cook a proper meal though as there were only 2 hob rings, although for breakfast and sandwiches the kitchen was ideal. There were some steps up to our room which for us wasn't an issue although for older people it might be. Santa Ponsa was nice during the day with a good, clean beach and lot's of shops and restaurants. At night it got a bit busy and noisy but we were off back to the hotel by then and thankfully they were pretty strict on making sure there was no noise after midnight. Nice staff members here, all doing a great job and it has a good, safe, family feeling.

Stayed August 2013, travelled with family
Helpful?
1 Thank 185JenB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 August 2013

Lovely staff at reception! always say hello and carry your suitcases for you! Duane is funny and sociable ( likes to push people in!) Nice rooms just have what you need. didn't need air conditioning as it wasn't that hot. Rainy on our stay:( love pub rose (free wifi) and KMSS free kids cocktails and €2 drinks! Love the hotel pool bar great salads don't order a large as the small is massive!! Love the sun terrace as its a bit too crowded around the pool and is quieter there and get the sun! lovin it here great fun! will come back again! :)

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sunnydani21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Park Apartments

Property: Holiday Park Apartments
Address: Ramon de Moncada 35, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Santa Ponsa
#1 Romantic Hotel in Santa Ponsa
#1 Family Hotel in Santa Ponsa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Holiday Park Apartments 2*
Number of rooms: 120
Official Description (provided by the hotel):
The Holiday Park Santa Ponsa Apartments is a friendly and welcoming self-catering hotel with maid service, situated a short walk from the award winning beach and at the very heart of Santa Ponsa close to great restaurants, live music venues, rental car, large supermarkets, banks and popular attractions. The one bedroom self-catering apartments; each comprising living area, kitchenette (all one bedroomed apartments have fridge, double electric stove, electric kettles and toaster), bathroom (all bathrooms have hairdryers) and a balcony or terrace. Cots are offered at no extra charge (for your comfort please request them in advance though hotels site). Hotel offers courtesy shower-room and luggage room for your comfort. Distance from the airport is 13 Miles. Hotel does not accept hen and stag parties. ... more   less 
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Also Known As:
Holiday Park Apartments Hotel Santa Ponsa
Holiday Park Santa Ponsa
Holiday Park Apartments Santa Ponsa, Majorca

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