We based our choice on three things, the reviews, distance from airport and Trip Advisor ranking, for us a disappointment as we really feel it is not an accurate reflection of the reality.
We travelled as couple with a teenager, and a couple with a young child. The apartments are all exactly the same, except for the steps. There is a lift from reception to the pool but after that it is steps only, we were on level zero yet still had a steep flight of steps to climb, the steps are treacherous, I slipped but was lucky to have my fall broken, the maid careered down them a couple of times too, I would have never been able to have an apartment on the fourth floor, the complex is incredibly steep.
Inside the apartment is one good size bedroom, a reasonable bathroom with a nice powerful shower and lashings of hot water, although every few minutes it bursts boiling water, so watch the little ones with it. The kitchenette is part of the sitting room which has a sofa bed. The sofa bed which is actually just a sofa, was not long enough for my teenage daughter, and the second bed which slides from underneath is of a very poor standard. The beds as a whole were rock hard and very uncomfortable, back ache all round every night, the staff acknowledged that the beds are uncomfortable. The rooms were clean, however housekeeping is alternate days with just one change of sheets. No TV in any rooms.
The safe is in a room, and not in the apartment, the safe is tiny, just enough room for 3 passports and a camera, the aircon is pay for the stay only too, for 8 nights the safe and aircon combined were a staggering 79 euros, payable in cash only. The rooms were quite secure if double locked when left though.
This is not a place to relax and chill by the pool, quite apart from the fact that the pool area is small, there are no parasols so when the sun is at it's hottest their is no respite at all. The sun deck gets the sun all day, but it also attracts kids playing footie despite the signs saying no football. The pool is an average size, not a suitable shape to swim in, and the toddler pool is in dire need of retiling, although cleaned every evening.
This is a children's complex, nothing to do for anyone over the age of ten, for little ones there is no kids club, the pool is full of inflatables and there is no life guard, the sign says the children are the responsibility of the parent, great, except the parents seem to leave them to their own devices even when it gets out of control. For teenagers there is nothing to do, it isn't a site for couples or young people, although the older visitors were happy with a nightly bingo costing 5 euros a strip.
There is entertainment advertised, but be warned, if the compere, Duane isn't in the mood it doesn't happen, instead there is a tv to watch re runs of whatever takes his fancy, boring doesn't cover it. Karaoke was advertised we went back for it and he had decided not to do it, everything stops for the football too, kids are hushed up and so are the other guests for this.
The staff, all were lovely and helpful, except for Duane, the kids liked him chasing them and dumping them in the pool, he also had lots of time for the young ladies, but he was clearly treading water under a better job comes along.
Poolside food tasty enough if a little expensive, the whole area was costly, just outside of the hotel is a row of bars, cheap drinks, 6 euros for a jug of vodka and red bull, but keep walking until you come to the roundabout, turn left and it's the beach, although littered with cigarette ends, the sea lovely and clear with shoals of fish swimming about. Sun beds 4.50 and parasols 4.50, great place to spend the day. Keep walking past the beach to entertainment, shops and restaurants. Santa Ponsa is probably the most expensive place to eat, we spent more than anywhere else we have stayed. A beer is 4 euros which is ridiculous.
Recommend Boston O'Brady's, lovely staff, amazing food, but be prepared to wait some time for it to be cooked. The raspberry cheesecake is the yummiest, but the food is again costly, so are the drinks, with cocktails at 7 euros each. We also ate at the bar opposite who serve a lovely homemade lasagne and chilli con carne for 8.95. The sangria was lethal.
Don't waste money on a pool view, most apartments face the pool. Although they profess to be quiet at night after the bar shuts at 1am, every night we had arguing groups in their late teens, mainly on their return from Magaluf which is about 6kms away, drunk, rowdy and noisy. Usually about 4am.
There are no smoke alarms in any apartments, no fire bells on site at all, this worried us as there are bars on the windows for security and no phones. Just one plug socket by the kettle, but plenty in the bedroom and sitting room area, hairdryer nice and powerful, ants a mega problem, we had to call emergency back up when returning to our room the bathroom sink could not be seen totally over run with black ants, all up the wall, it was horrible, but clearly a big problem as the maintenance man walked around with his ant killer a lot of the time.
Personally I wouldn't stay here again or recommend it, the negatives far out weighed the positives for us as a family looking for a relaxing holiday with some entertainment. If you do book, use the hotel website as rooms were cheaper this way, do go to the square, entertainment from about ten every night it is a good twenty minute walk from the hotel, or 3 euros by taxi, lots of eateries and some gift shops.
- Official Description (provided by the hotel):
- The Holiday Park Santa Ponsa Apartments is a friendly and welcoming self-catering hotel with maid service, situated a short walk from the award winning beach and at the very heart of Santa Ponsa close to great restaurants, live music venues, rental car, large supermarkets, banks and popular attractions. The one bedroom self-catering apartments; each comprising living area, kitchenette (all one bedroomed apartments have fridge, double electric stove, electric kettles and toaster), bathroom (all bathrooms have hairdryers) and a balcony or terrace. Cots are offered at no extra charge (for your comfort please request them in advance though hotels site). Hotel offers courtesy shower-room and luggage room for your comfort. Distance from the airport is 13 Miles. Hotel does not accept hen and stag parties. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Park Apartments Hotel Santa Ponsa
- Holiday Park Santa Ponsa
- Holiday Park Apartments Santa Ponsa, Majorca