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“Depends what you're looking for from a holiday”

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Hotel y Apartamentos Casablanca
Ranked #13 of 36 Hotels in Santa Ponsa
Certificate of Excellence
Dungannon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Depends what you're looking for from a holiday”
Reviewed 22 June 2014

I have justbcome home from a weeks holiday at Hotel Casablanca, Santa Ponsa. We arrived late Saturday morning and given our room card. Upon entering we were met with a dark, dank, small room over looking the street. This was not we booked with Thomas Cook (we requested a double room with a balcony). The receptionist on duty advised that she could provide us with a balcony room for a fewdays but would have to move us to ANOTHER room with a balcony. We accepted and moved into a fantastically spacious room that was very clean and whilst it didnt have a double bed (2 fairly uncomfortable single beds pushed together) and there were no tea or coffee facilties, it had a lovely spacious balcony over looking the lovely pool and views of the sea in the distance. The air conditioning was not working, but the maids service was first class. Our room was cleaned daily, with clean towels provided at a time that suited us. The pool area was exceptionally clean and the pool bar staff were just lovely. Nothing was too much for them and they were a lot of fun too.

The food available at the pool bar was all pre-packed but ok. Im not sure the prices truly reflected what was actually available. Basic panini's, burgers and chips etc. The local beer was averagely priced, but not a pile of variation.

We were half board and breakfast was served from 8am until 10am and there was a good enough range of food to choose from. A fry (could have been warmer but ok), fresh fruit and croissants. You are offered complimentary fruit juice or hot drinks during breakfast time. Our initial room was directly below the dining hall so we were woken every morning by scraping chairs and footsteps across the ceiling. For the size of the room and the fantastically spacious balcony, we happily accepted this.

The evening meal (served between 6.45 and 8.45) was nice enough for the 5 times we ate there. As other people have commented, you are assigned a table on your arrival at the hotel and if you are placed with people you get on with, this is a nice enough experience. We did find ourselves hovering in the bar area once or twice so we could have privacy with our meal. If I'm being critical it would be a nicer touch if the food was labelled so you knew what you were eating and if water was served complimentary at the evening meal. The staff in the bar/dining area are fantastic. Truly, nothing is too much for them. They are chatty and friendly and certainly go a long way to making this a pleasant holidaying hotel.

On early Wednesday morning we were rung by reception to ask us to move to our new room. We packed up and went to reception and was told to come back in half an hour. We were given the luggage room card and told we could leave our stuff there. Half an hour we were entering our new room. My heart literally dropped when we found that we were once again expected to stay in a tiny, dark room with no balcony and just a metal bar across a balcony door which looked overnthe street at the front of the hotel. The other half of the balcony was set against the wall! Once again I advised reception that we had not booked for a room without a balcony. I found the receptionists attitude a little difficult during this conversation. She initially simply stated the hotel has no rooms with a balcony available for the remainder of the week. She responded that I had been told last Saturday that we would only have a few days with a balcony until we were moved back to our original room. This was not the case. And also we had been put into an entirely different room! There was no talking to the receptionist at this point and I requested to see/speak to a Thomas Cook rep. I spoke to Sophia initially who said that our booking on their system said we should have a balcony view and she repeated this to the receptionist. The receptionist then demanded that inwent and got my documentation but told us clearly there were no balcony rooms available until the 30th june. I was told the Thomas Cook rep would ring me back within the next half an hour. 2 hiurs later (we continued to sit in reception for the entirety of this time being ignored by the Hotel staff). When we eventually spoke to a Thomas Cook rep (when we had rung back twice) they then told us the Hotel Casablanca had no balcony rooms available and that our booking hadnt specified a balcony room. When I asked why I had been told different in our last phone call, it became apparent that the T. C rep had spoken to the receptionist and they were both now singing from the same hymn sheet. We were left no option but to take the cell like room. This honestly did affect the mood of our holiday. We couldn't relax in the room and the electric drill sounds from the mechanics across the road didnt help. We were woken every morning at approximately 6am by either the street cleaner, the recycling lorry or the delivery van. The air conditioning didnt work (again) and the space in the room was ridiculously small. On more than one occasion we went to bed at about 10pm because we felt down and knew we would be woken early the following day.

The hotel is one of the cleanest ive ever stayed in with a group of fantastic bar and dining room staff, unfortunately our experience of the staff was tarred by the receptionists attitude. Its a small hotel with only 86 rooms (I think) and therefore its very quiet. However a lot more could be done to try and keep the guests entertained in the evenings. In the 7 days we were there, entertainment was onky laid on on the Friday evening. It was rubbish! Think a bad lounge singer with flashing lights and a keyboard!

On the nights we did go out into the main street, it was very much like you were sneaking back in trying to not let your parents hear you. The entrance was almost in darkness and the bar closed. You have no option but to go straight to bed.

All in all I think Santa Ponsa is a place for a group of friends or families go to and the Hotel Casablanca is catered for older couples. There are no activities for children and the receptionists stated that no pool lilo's etc were allowed, however by the latter part of the week, people were just taking them to the pool anyway. The room issue was a bitter pill to swallow (which is most likely a Thomas Cook error if the hotel are correct in what they say) however it was the attitude of the receptionist that wasnt satisfactory) so I would doubt we would ever return to this particular hotel again which is a shame.

Pro's:
Very clean
Close to main street/beach
Food more than adequate
Bar and dining room staff were so lovely and friendly
Swimming pool area is very clean and atmosphere is very relaxing
The balcony room we had was a great size and the views were stunning
The shower was very powerful and bath a good size (although because of shower curtain I managed to flood the bathroom)

Con's:
Non balcony rooms appear to all be very small and dark
Street gets busy early which is disruptive
No labelling on food
Lots of steps, inside and outside the hotel
Pool side bar food was very limited and pre packed
Lack of entertainment meaning guests will have to spend most of their hotel down the street

Room Tip: Be very specific and request confirmation from both agent and hotel. Our balcony room was number 10...
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  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank Kasha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2014

Stayed at this hotel in May 2014,location excellent, generally hotel was very well maintained public area clean, room was clean and average size. There was a damp smell from the bathroom. Staff on the whole were friendly, and the night porters were excellent with the service they provided. States 24hour room service however when I phoned down for coffees as there was no-one managing the bar was told unless I was ill they were unable to have room service, wouldn t it be easier to have tea/coffee facilities in room. Half board and food I can say was not brilliant, not very warm if you did not get down there early, also had to share a table which we not fussed on. However we love Santa Ponsa and it was only a short visit and would go self catering next time if we stayed there.

Room Tip: room that overlooks the pool, views lovely
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2014

We stayed at the Casablanca for a week commencing 28 May 2014. It is a lovely hotel, the photos do not do it justice. Our room was overlooking the pool with a large balcony. Room newly refurbished and very clean. Food was good. You are allocated a table in the restaurant which you keep for the duration of your stay and you share this with other guests, also for the duration. Some people might have a problem with this but we shared with two chaps who were brilliant. Staff are friendly and efficient. Santa Ponsa has a good mix of people of all ages. There are buses from the town square to Magaluf, Palma etc if you want a change of scenery. We would definitely use this hotel again.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, England, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 May 2014 via mobile

We stay here with parents every year. This year we had an apartment with half board. The apartment was basic but had everything we needed very clean . The food was lovely enjoyed every meal. As for the mojitos at the pool one of the best ive tasted. The staff remembered us and were really friendly and helpful . There are alot of steps yes but there are lifts ! We will return next year . My parentd have stayed there 5 times now

Stayed May 2014, travelled with family
Helpful?
3 Thank Emma N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2014

We had a great stay at the Hotel Casablanca. We stayed in a SC apartment and the facilities were excellent, the apartment was very clean and the hotel staff were very friendly and helpful. The hotel is located at the quieter side of Santa Ponsa which is a great resort. It was a short walk to cafes, shops and bars.

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank Johnnyg691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glastonbury, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2014

Had a wonderful week here mid May. Bedroom, large airy and lovely balcony overlooking the sea. The whole hotel was spotless, the staff extremely helpful. The food was fresh and good at both breakfast and dinner. Would have no hesitation in staying here again. Well done to all the staff who made my stay so memorable.

  • Stayed May 2014, travelled solo
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Helpful?
4 Thank Paula D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2014

We found our stay at the Casablanca to be very pleasant & comfortable. We stayed B&B. The room was a good size, with plenty of storage space. We had a balcony overlooking the pool & the main town of Santa Ponsa. The sea was just visible, through the little copse that grows along the beach. It is a short walk to the beach, also the town centre, for buses to Palma. A 10 minute walk will take you to the busier side of town, with its plethora of Brit bars. There are plenty of good restaurants right on the doorstep. Breakfast was good, with continental meats / fruit, & cooked food, bacon, eggs, etc. The staff were very friendly & helpful. Bar prices were a little on the expensive side, but still cheaper than some of the Brit bars!
The pool area couldn't be better! You can catch the sun all day. The little poolside bar was well stocked, & did reasonably priced snacks such as pizza, toasties, etc.
All in all, a lovely, comfortable hotel. I would definitely stay again.

Room Tip: Poolside is better than streetside, as there is a better view
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  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel y Apartamentos Casablanca

Property: Hotel y Apartamentos Casablanca
Address: Rei Sanxo 6, 07180 Santa Ponsa, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Santa Ponsa
#8 Romantic Hotel in Santa Ponsa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel y Apartamentos Casablanca 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Casablanca Hotel Santa Ponsa
Hotel y Apartamentos Casablanca Santa Ponsa, Majorca

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